Citylaila Reviews 

1,110
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have booked my packages through city lails services. Amazing services. I will recommend to every one. They have delivered more then their commitments last year and this year as well.

Rated 5 out of 5 stars

Wonderful Package. Totally worth the price even more than it!!! Enjoyed the stay at Yas Plaza Marina with Buffett breakfast then Warner Bros Theme Park unlimited access to all rides!

Rated 5 out of 5 stars

We just used this company out in dubai to get tickets to see the dolphins for 2 hours and to Access the aqua park. They were MASSIVELY discounted like half the normal price (50% off) we communicate... See more

Rated 5 out of 5 stars

Best experience, they handled our Burj Khalifa 124th & 125th floor visit very smoothly. They have given complete tour guidance and discounts on tickets. We already planned our our next tour with the... See more

Company details

  1. Travel Agency
  2. Sightseeing Tour Agency
  3. Tour Operator
  4. Tourist Attraction

Written by the company

We cover, You discover. An unknown city, a fun vacation, but can it be something more? That's where CityLaila comes in. CityLaila is packed with many features all at your fingertips to provide you endless possibilities, boundless fun, and a whole bunch of good memories. We're on a journey to create a seamless experience when you explore cities and try to do something new, exciting and thrilling. We cover almost all the popular, trending, cultural and local activities or you can say, attractions across all middle east countries. We are now leading in UAE & SA and very soon planning to fly to other countries


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,110)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and good service

Easy and good service. Best prices.

23 April 2025
Citylaila logo

Reply from Citylaila

Thank you so much for your feedback dear. Do visit us again for more offers and deals.

Rated 5 out of 5 stars

Trustable site

Trustable site. Very easy process and great offers on tickets.

18 April 2025
Citylaila logo

Reply from Citylaila

Thanks a lot for choosing City Laila dear. Enjoy and have fun.

Rated 5 out of 5 stars

Great Deals

Got some great deals on tickets to attractions on Dubai, especially IMG worlds of adventure at 55% off the regular price. Fantastic price and great attraction.

13 April 2025
Citylaila logo

Reply from Citylaila

Thanks a lot dear for booking with City Laila. Glad that you have chosen us and loved our service. Do visit us again. Enjoy.

Rated 5 out of 5 stars

Very good prices for booking…

Very good prices for booking experiences and skipping tickets lines at the locations, fast digital ticket delivery and great customer support.

1 April 2025
Citylaila logo

Reply from Citylaila

Thank you so much for your feedback dear. Do visit us again for more offers and deals on popular attractions in Dubai. Enjoy.

Rated 5 out of 5 stars

tickets to Aquaventure

I bought tickets to Aquaventure in Atlantis hotel. Price was better than official site and many other offers, process was really easy, I've got the tickets in 5 min after payment by email, so I'd registering recommend this service!

7 April 2025
Citylaila logo

Reply from Citylaila

Thank you so much for your precious feedback dear. Do visit us again. Enjoy!

Rated 5 out of 5 stars

Really excellent service everything

Really excellent service everything. I recommend City Laila for all your activity bookings in UAE.

9 April 2025
Citylaila logo

Reply from Citylaila

Thanks a lot for choosing City Laila and recommending us dear. Do visit us again. Enjoy.

Rated 5 out of 5 stars

Genuine Website Genuine items

Quick turnaround. Got the tickets within 15 minutes of making payment. Genuine site ... Genuine discounts... genuine tickets ..
We utilised the tickets purchased and saved money .. which we spent on other activities .
Thank you

30 March 2025
Citylaila logo

Reply from Citylaila

Thank you so much for your precious feedback dear. Glad that you loved our service and the deals. Do visit City Laila again. Hope you are having a wonderful time in Dubai.

Rated 5 out of 5 stars

IMG World

Good offer ever available online by third party. Only issue was that the tickets are for normal entry. It could have been better if the offer was for fast track category.

31 March 2025
Citylaila logo

Reply from Citylaila

Hello Dear. Thanks a lot for your feedback. We also provide tickets for fast track but entry tickets are different and fast track is different which you need to purchase extra. Really hope that you had a great time at IMG.

Rated 1 out of 5 stars

Shit website

Shit website, they sold us the wrong ticket and then the phone was unreachable. No refund also available

1 April 2025
Citylaila logo

Reply from Citylaila

Dear Krasnaya,

We’ve reviewed your concerns with our team and found that there was an issue with scanning your ticket. However, we promptly issued a new ticket, and you were granted access to the park without further delay.

Regarding your feedback about refunds and phone availability, our records indicate that our chat support team responded to you in less than a minute and resolved the issue efficiently. Our support team is available 24/7, and we strive to assist all guests promptly.

We kindly request that you consider updating your review to reflect the resolution provided, as the current remarks may be misleading to others.

Thank you for your understanding, and please don’t hesitate to reach out if you need any further assistance.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look