City Finance Reviews 

1,709
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

STAY AWAY CUSTOMERS. i applied for a loan to get to a funeral as short of funds , these scammers made me reapply over and over as my details were wrong, mind you talked to them over the phone . Then t... See more

Rated 5 out of 5 stars

Would have given them a 0 if I could have I accidentally paid my rent into their account ok I owed them a few payments from being sick and loosing my job. Out of $860 the manager would only refund me... See more

Rated 1 out of 5 stars

Seriously so fed up with all the lies and deception. Called to explain my situation and hesitation to put through an application. Hoping to get some “”help “ in regards to what the best solution... See more

Rated 1 out of 5 stars

False advertising. They say your conditionally approved, then they send you an email saying next that you do not met the criteria! Now I am worried about fraud, and access they have? As th... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Consultant

Information provided by various external sources

We offer small loans from $500 to $5000 and welcome all applications, dealing with them on a case-by-case basis, not a rigid algorithm. Whether it’s a short term loan of up to $2000, a medium term loan of up to $5000, talk to us today.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

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2.3

All reviews

(1,709)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Both times I have gotten loans from…

Both times I have gotten loans from city finance, the customer representatives have been absolutely unreal. Very easy to get along with, and so so helpful. I will only ever use this company in the future for my financial needs . Cheers kat

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Alyssa Hoy from City Finance managed my…

Alyssa Hoy from City Finance managed my application and she was great. And of course the assessors did a fantastic job. Over the years every team member from City Finance has assisted me to their best performance and have really helped me out when I needed it. City Finance are honest, caring and genuinely try to help you in difficult times. I take my hat off to them - Stu Lam

9 September 2023
Unprompted review
Rated 1 out of 5 stars

Run Away!!

If you use this company you need to know that their advertisements are false, they never meet those expectations and they will have an excuse each time and if you go ahead with them it will be nearly a week before they tell you the outcome and dont bother ringing the number as 5 times i tried they just hang up before you can get a word in....you need to know they are not the old City Finance where service was a priority and they were a pleasure to deal with that has finished now as the new owners bought the name but have destroyed it pretty quick.

If you still choose to go ahead then you deserve the stress you are about to go through is all i can say...good luck

11 September 2023
Unprompted review
City Finance logo

Reply from City Finance

Hi Nick, so sorry to hear about your experience. I can guarantee you customer service is our top priority. Could you please email me your details at sam.w@cityfinance.com.au so that I can look in to this for you.

Rated 5 out of 5 stars

Personal loan

Absolutely wonderful ppl to work with this our 4th time getting a personal loan very helpful

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Applied on Tuesday,conditionally…

Applied on Tuesday,conditionally approved, it's now Thursday and I have not heard a thing from them.. tried calling and was told I would hear from someone soon. absolutely ridiculous. I don't know how a business can run like that. Very poor customer service.

7 September 2023
Unprompted review
City Finance logo

Reply from City Finance

Hi Ronald, sorry that this was your City Finance experience. I will look in to this for you.

Rated 5 out of 5 stars

Customer Service is fantastic!

Customer Service is fantastic!
Easy to apply.
If you mess anything up in the application, just call, and they will help you correct it, and guide you the rest of the way.

6 September 2023
Unprompted review
Rated 5 out of 5 stars

I would like to thank the staff as they…

I would like to thank the staff as they where so friendly and helpful.
When I could work out my password they help me I was so grateful for they help. I would recommend City Finance to anyone who needs Finance Cheers Wendy

31 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

Clare was extremely helpful thankyou so…

Clare was extremely helpful thankyou so much

29 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

Awesome very informative and easy to get an outcome

Talking to people who know their business if I need a loan if the future I'll definitely be back

28 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

My experience has been great 👍

28 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

The people I talk to when I ring up are…

The people I talk to when I ring up are always soo nice and so helpful would never go with another loan place other then City Finance they are the Best!

25 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

Thankyou Cooper of City Finance

The person i conversed with (Cooper) was polite, helpful and upfront. Everything was explained to me properly and Im very grateful I was fortunate enough to have Cooper facilitate my medium term loan today. Thanks Cooper!

24 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

Staff are always courteous

Staff are always courteous and always their for you, Professionally and Personally ..

I recommend City Finance to all Friends and Family, even people I do not know ..

24 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

Rated 5 out of 5 stars

Very professional and prompt with their…

Very professional and prompt with their assessment and getting back to me. Everything is done online now so I don’t have to bother with branches and closing times. Very happy with the service.

23 August 2023
Unprompted review
City Finance logo

Reply from City Finance

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our customer service team. We're always working to provide our customers with the best possible service, and it's feedback like yours that helps us know we're on the right track.

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