The City Lips product is excellent - it really works! My only issue with the experience of purchasing online is there is heavy upsell that is frankly, annoying. I'm a grown woman, and I've ordered and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using City Lips for several years now and find it to be an exceptional product. Service is great when ordering it. I just wish products were offered in Sephora, Ulta, Credo or Blue Mercury... See more
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The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing... See more
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The product is excellent! Plumper, fuller lips which hydrate, as well. The colors you create are fabulous! My only complaint is that you don’t offer free shipping. In order to receive free ship... See more
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Company details
Written by the company
City Beauty is a luxury skincare brand passionate about developing products that use clean, research-driven ingredients to target specific aging concerns. Our goal is to help our customers feel empowered, confident, and youthful — so their best selves can shine through.
Contact info
United States
- 1-800-347-1558
- support@citybeauty.com
- citybeauty.com
4.0
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The Lip Gloss of your DreamsI
I recently purchased two lip glosses online, and they arrived promptly and exceeded my expectations. I will continue to use the City Beauty Lip Gloss. It is an excellent product.
17 December 2025
Unprompted review
Reply from City Beauty
Thank you so much for your kind words, Sandra. We’re thrilled to hear your City Lips exceeded your expectations. We’re so happy you’re enjoying them and can’t wait for you to continue loving them.
My lips have never felt so The Best lips ever!!!plumb juicy…
My lips have never felt so plumb juicy yummy really is the best way to describe it. At 67 turning 68 in March I have better lips now than I did as a teenager!!! I just wish I’d bought more💋
9 January 2026
Unprompted review
Reply from City Beauty
We’re thrilled to hear City Lips is giving you plump, juicy lips—better than your teen years, Mary-Lou. Thank you so much for your kind words, and we promise it’s never too late to stock up on your favourites.
Amazing customer support!
The customer service is impeccable. they were right there when they should be. Unfortunately the product did not work for me. That said, with the way they handled my order, I would consider purchasing a different product from them in the future.
23 December 2025
Unprompted review
Reply from City Beauty
Hi Jillian, we’re sorry to hear this. We always want you to love the product, but understandthat not every product may work for everyone. Our Customer Support team has sent over tips on how to get the best results using City Lips, as well as return instructions via email, and a partial refund for your order.
Desert dry lips, No More
I live in the desert. I am a 58-year-old woman. I have had the most seriously dry lips for about the last 10 years, maybe 15. I bought City Lips on a whim, and my dry lips are no more. My lips look 20 years younger now. That was four years ago when my whim happened, and I’ve been an avid user ever since. I will never ever use anything else other than City Lips to make my lips look perfect.
5 January 2026
Unprompted review
Reply from City Beauty
Wow, Keri! We’re thrilled to hear City Lips has been your go-to for years and has helped your lips look and feel amazing. Thank you for sharing your story—we love that you’ve made us a part of your routine!
No plump but moist
The lip plumper did not plump my lips at all. However, it is so moist and stays on through eating and drinking. I have very dry lips and this lip gloss is wonderful for that and I will continue to use it for that reason.
5 December 2025
Unprompted review
Reply from City Beauty
Hi Saran, thank you for sharing your experience. We’re glad to hear City Lips is keeping your lips moisturized and lasting through eating and drinking. We understand that plumping results can vary from person to person, and our Customer Support team would be happy to share tips on how to get the best results. You can reach them at support@citybeauty.com or 1-800-347-1558.
I love the clear one I bought
I love the clear one I bought, but I don’t like the one that I bought that is a color. It’s not like what I saw in the ad, it’s too light and it goes on streaky. I love the clear one
3 December 2025
Unprompted review
Reply from City Beauty
We’re so happy to hear you love City Lips Clear, Carol. Thanks for sharing your feedback about the colored shade—we really appreciate it and will keep it in mind.
Lips are plumping!!
So easy to use with increasing positive results - fuller lips!
5 January 2026
Unprompted review
Reply from City Beauty
We’re so happy to hear you’re seeing fuller lips, Wendy. Thanks for sharing your results—so glad City Lips is easy to use and gives you the plumping boost you love.
City Lips
The product, City Lips is exceptional.
I love the way it goes on. It keeps my lips
Moist all day.
4 January 2026
Unprompted review
Reply from City Beauty
Thank you so much, L. Bonn. We’re thrilled to hear you’re loving how City Lips feels and keeps your lips moisturized all day.
love this lip gloss
love this lip gloss. Plump moist and beautiful lips!
4 January 2026
Unprompted review
Reply from City Beauty
Thank you so much for the 5 stars, Diane. We’re thrilled you’re loving the plump, moisturized results—beautiful lips are always the goal!
I continue to purchase these glosses…
I continue to purchase these glosses because they are the Best! They work wonders in keeping my lips plumper & hydrated.They help with diminishing fine lines too. My lips never feel dry. I always buy clear, Nude York
(year around) and Sun Diego(summer). My newest favorite shades are Silver Skyline, Sparkling Cider(Fall/Winter) and Raspberry.
2 January 2026
Unprompted review
Reply from City Beauty
Thank you for the amazing review, Missy. We’re so happy City Lips keeps your lips plump, hydrated, and smooth all year. Your seasonal shade picks sound perfect—love that you’ve found your favorites!
Brought city lips clear lip gloss when…
Brought city lips clear lip gloss when I first applied it was nice after a little while it became very sticky and didn’t feel nice had to wipe it off didn’t give results as per advertised wasn’t happy
22 December 2025
Unprompted review
Reply from City Beauty
We’re sorry to hear this, Amanda. We always want you to love the product, but understand that not every product may work for everyone. Our Customer Support team would be happy to provide tips on how to get the best results using City Lips as well as return instructions if you’d like to take advantage of our 60-day money-back guarantee. They can be reached by email at support@citybeauty.com or by phone at 1-800-347-1558.
item was shipped promptly
item was shipped promptly. love the lipgloss
1 December 2025
Unprompted review
Reply from City Beauty
Thank you for the love, Deb. We’re so glad your City Lips arrived quickly and that you’re enjoying it!
Easy to order
Easy to order. Products are pretty good and usually arrive as promised.
26 December 2025
Unprompted review
Reply from City Beauty
Thanks for sharing, Lavonne! We’re glad you find ordering easy and that your products usually arrive on time. We appreciate your support.
No pain plumper
The clear lip plumper is the best product for lip plumping without pain! I can’t live without it.
1 December 2025
Unprompted review
Reply from City Beauty
We’re thrilled you love it, Thia. So glad the clear lip plumper gives you painless, gorgeous results—you can’t live without it, and neither can we!
Great products
Great products. I dont think I'd be happy without my City Lips gloss. I make sure I order long before I run out. Love the new colours!
1 December 2025
Unprompted review
Reply from City Beauty
We love hearing this, Melanie. So glad City Lips is a must-have for you and that you’re enjoying the new colors. Thanks for being such a loyal fan.
Products that really work
Products that really work! I have tried every lip product going, but city lips keeps my lips hydrated and plump. I wouldn't use anything else!
31 December 2025
Unprompted review
Reply from City Beauty
Thank you for sharing, Charl. We’re so glad City Lips keeps your lips hydrated and plump—there’s nothing better than finding your go-to product!
Tinseltown for my wedding day
Clear or Tinseltown, hard to decide every day!
20 September 2025
Unprompted review
Reply from City Beauty
We love this, Carol. City Lips Clear or Tinseltown—both are perfect for any day, especially a wedding day! So glad you’re enjoying them.
Horrified
Oh my goodness I was so excited when I ordered this, not about paying shipping, but I decided to take a chance because I did read the reviews and people seem to like it. I must be one of the few dissenting people. I was horrified after applying it and catching a view of myself in the mirror. I can’t decide if I look like the Joker or that my two-year-old granddaughter had applied lipstick to my lips. I bought the clear lip plumping product and it made my lips this garish color of pink and looked like someone colored outside the lines of my lips. Or maybe an elderly woman who has a shaky hand. I just called to return it but here’s the deal: you get 60 days to return it but you pay shipping and then they make you pay shipping back to them so I’m not really happy with this company.
29 December 2025
Unprompted review
Reply from City Beauty
Hi stjojo, we’re sorry to hear about your experience and understand how disappointing this must have been. Results can vary based on individual lip tone and application, and our customer support team would be happy to share tips to help achieve the best results or assist with return instructions under our 60-day money-back guarantee.
They can be reached by email at support@citybeauty.com
or by phone at 1-800-347-1558.
My order arrived promptly which I…
My order arrived promptly which I always appreciate, but I’ve seen no difference in using the lip product.
2 December 2025
Unprompted review
Reply from City Beauty
Hi Lisa, we’re glad your order arrived quickly, but we’re sorry the product hasn’t met your expectations. Results can vary from person to person, and our customer support team would be happy to share tips for best results or assist with a return under our 60-day money-back guarantee.
You can reach them at support@citybeauty.com or 1-800-347-1558.
I love a sticky lip gloss
I love a sticky lip gloss, this gloss has that thicker stick feel while getting plumpness in the lips as well. In addition there are many lip color choices to chose from. I have them all. Totally addicted. I also saw that Macys carried them during the holiday season, 6 mini pack.
30 December 2025
Unprompted review
Reply from City Beauty
We’re so glad you love it, Karen. Thicker, plumping, and full of color options—sounds like the perfect addiction. Thanks for sharing, and yay for spotting us at Macy’s too!
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