citruseyewear.com Reviews 

143
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Contacted me through instagram to be part of the ambassador programme, through an account I set up due to a very difficult period in our family's life. I did some checking online and seemed enough... See more

Rated 5 out of 5 stars

Straightforward purchase and quick shipping to Australia. Bought 3 pairs of glasses - 1 for myself and 2 as presents. One of the presents gets used daily for driving and outdoor work - my son loves t... See more

Rated 5 out of 5 stars

I bought three pairs of sunglasses, and all of them are excellent quality! I use them while running and cycling long distances—even during IRONMAN races or 100 km trail runs—and my eyes never feel... See more

Rated 5 out of 5 stars

I was very glad about being provided all the useful information that i was looking form. I was very informed by the time i made my purchase. Im grateful for the attention and kind assistance i was giv... See more


Contact info

3.9

Great

TrustScore 4 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(143)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my Citrus xRockr sunglasses

I love my Citrus xRockr sunglasses. I have purchased them as gifts because I love them so much. They are lightweight, durable and sturdy on my face. They are my go to sunglasses for working out, water adventures and vacations.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

I love my CitrusEyewear sunglasses

I love my CitrusEyewear sunglasses, when i first got them i thought that would be just another pair of sunglasses that i would be using along with some of the other i have, but so far these glasses are, in my opinion, extremely perfect for the very sunny days, i can still look back without them glasses blocking my view(while cycling on the road). Also when i sweat, the sweat drops never go into the glasses, which is awesome because i don’t have to be constantly cleaning the glasses. Definitely recommend them!!!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed with my Cruiser, the perfect all-rounder

I first heard about Citrus Eyewear when their team reached out to me about their ambassador program. I’ll admit, I was a bit skeptical at first, but after doing my research, I decided to give them a try—and I’m so glad I did!

I absolutely love my Cruiser sunglasses! I ordered a pair for myself and another for my sister, and we both can't get enough of them. They're lightweight, comfortable, and stay in place whether I'm running, bike commuting, or just enjoying the outdoors. I've also received so many compliments on how stylish they look!

My order took a bit longer than expected, but when I contacted Citrus Eyewear, their team was responsive and helpful, which I really appreciated. They explained that my order was a pre-order, which I hadn't realized.

Overall, the Cruiser has exceeded my expectations. Given how much I love them, I'm already choosing my next Citrus Eyewear model!

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Love my citrus sunglasses

Love my citrus sunglasses! They’re lightweight and don’t fog — super important to me as an ultra runner … especially living somewhere it snows in the winter!

15 February 2025
Unprompted review
Rated 3 out of 5 stars

No response, nothing arrived

*Update 3* (7/3/2025)
Glasses have arrived, very happy with them.

*Update 2* (16/2/2025)
Thank you Andrew! Yes, I must have missed that they were out of stock. Thank you for your reply!

*Update 1* (14/2/2025)
Have now received tracking link and a message from Citrus explaining that there has been drama on their end with the new tarrifs.

Citrus Eye Wear reached out on Instagram on the 19th of December 2024. I made an order with them on the 9th of January 2025, but never received post confirmation or a tracking link. I emailed their customer support with no reply. They replied to me on Instagram on the 26th of January asking for order details, but after several emailed and many Instagram messages I am yet to get a response.
Their website is now closed and I am beginning to suspect I will not get my glasses or a refund.

6 February 2025
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

Hi Jordan,

My name is Andrew and I head the Customer Support team here at Citrus. There's clearly been a big confusion here regarding the delivery timeline expectation. The glasses you ordered, the blue Downhill model, were on preorder at the time of your order. These glasses were scheduled to reach our warehouse by the last week of January, following which all shipments were scheduled to commence. We had this information mentioned in the very first line of the product page in bold (you won't see the message anymore since the glasses are back in stock) and it seems like you didn't notice it at the time of placing the order.

The rest is exactly what you mentioned here. Our glasses reached the warehouse on January 24th and we had to take a call within 48 hours on whether we wanted to ship the glasses from our Canadian warehouse and potentially jeopardize our entire American business when the tarrifs kicked in, or move 8-10 months' inventory to our American warehouse right away and commencé shipments right after that.

There was a delay here, but the delay was of a week (caused by the tarrifs drama) and not of a month as you initially thought. We were very slow in responding to your query regarding your order, and that's completely on us. I can see that my team offered you an explanation on Instagram for the delay in communications. I assure you it was due to the situation we found ourselves in in the last few weeks due to all the tarrifs conversations. The glasses are on their way to you and I'm 100% confident that you'll love the glasses.

Rated 5 out of 5 stars

rockr in transparent

Purchased one pair of Rockr in transparent
Good glasses, no bounce, no slip, takes the glare off the sun, especially low sun in winter. Look forward to wearing them more in the summer months

2 December 2024
Unprompted review
Rated 1 out of 5 stars

Bough 3 glasses 6 months ago after a…

Bough 3 glasses 6 months ago after a fiend was “sponsored” never received anything. When I contacted customer service they said they would look into it. I attempted to contact them 3 more times but no response.

15 August 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

Hi. We have no orders under this name. We looked at our records and there are no pending orders from that long back. Request you to drop us an email with the order details so we can investigate this for you. Thank you.

Rated 5 out of 5 stars

Worn for 2 races this year including…

Worn for 2 races this year including now a Major (Sydney Marathon) and Ultra Marathon in Queensland tropics. Plenty more races to come with the zDownhills. Light in weight, keep out direct sunlight it almost feels like they’re a part of you when wearing.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

Comfortable and light weight sunglasses

Citrus Eyewear reached out a while back and asked if I would be interested in trying out their sunglasses. I bought a pair of the Downhill sunglasses in neon yellow. Shipping took a couple of weeks to get to my place in Ontario Canada. I've been using them for a couple of months now running, cycling, and racing as well. I really like that they are light weight and fit well on my face. I found them to be quite durable too, I've dropped them a couple of times, and nothing has happened to the sunglasses. I will be ordering a couple other pairs for different uses moving forward, most likely the Stealth photochromatic pair to use now that its dark most of the time. Overall I am very happy with my sunglasses, and happy to support a Canadian brand. Follow my journey running, cycling, and swimming on Instagram @kevintalauecr and Youtube @kevintalaueCR. Hoping to compete in an Ironman 70.3 rocking these sunglasses to the finish line!

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered glasses 4 months ago… nothing

Ordered glasses in August and have not received them. Sent e-mails in September/October and on IG asking what is going on and if I can get an email at this point. They replied they will look into it.aa a month later no reply. I don’t even know if they are a real company

27 August 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

Hi. I'm Roy, the CEO of Citrus. First I want to apologize for this experience. We had an issue with some of the orders from that time and we had reached out to each one of them to offer an update on the situation. I couldn't pull up an order under this name so I cannot comment on the specifics. Would you please drop me an email on roy@citruseyewear.com with the order number? I'll have a look into this and get it sorted out for you within 24 hours.

I apologize you had to write a review for us to get back to you. I'll need a little more information to figure out what happened here.

I hope you have a good day.

Rated 1 out of 5 stars

It's a scam

It's a scam. They reached out to me about their ambassador program. As soon as you sign up and order, they ghost you. Three weeks after signing up, I told them to keep the sunglasses and refund my money, they finally ship. I reached out for a refund, for I do not want to do business with them anymore, and haven't heard a thing.

Since writing this review, this is the first time hearing from them. They are correct, I did receive the sunglasses. As I said before, I ordered them, I reached out to them asking for a refund because it had been 3 weeks, then they finally ship them. They are also correct, my email did say I received them and didn't even open them and want to return them.
Off of their website: "To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase."
By definition of me not opening the package, they are in the same condition, unworn or unused, with tags, and in it's original packaging.
Love to see they can't respond to emails but can respond to reviews.

Another update:
More lies from them trying to save face. I placed the order on 10/25/24. I messaged on instagram (that’s how they got me, messaging me, asking to join their ambassador program) on 10/31/24 asking how much longer. And again on 11/1/24. They get back to me on 11/4/24 asking for my order number, to which I replied and gave. 11/5/24 I again asked for an update. And again 11/6/24. Then 11/11/24 I finally asked for the refund. Those were just the instagram messages.
11/11/24 I sent my first email saying that I have yet to receive the glasses and want them to cancel the order and refund my money.
11/13/24 I get the email saying my order is on the way.
11/19/24 they arrive.
And yes, 11/20/24 I email saying they arrived and I want a refund. Want to talk about leaving out information? Talk about being up to mischief… The line they are referring to “All discounted products are final sales and refund for any product purchased with a discount is at the discretion of Citrus Eyewear.” Key point… “refund for any product purchased with a discount is at the discretion of Citrus Eyewear” meaning… “I’ll get you to purchase these glasses, even at a discount, and lose all contact with you. If you ask for a refund, we won’t even reply.”

Not to mention, they still haven’t reached out to me. This review is the most contact I have had with them.

25 October 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

TLDR: This order was delivered within the stipulated timeline and we have tracking information to prove this. We cannot share the details here since it has the customer's address, despite the customer lying about facts.

Another review that's very conveniently twisting facts and timelines, if not down right lying about them. The very first email by Shane stated that he has already received the order. That was his first email to us. Our return policy clearly states that if the glasses are damaged/unsatisfactory in any case then we offer a replacement or refund. Shane clearly mentioned that he had not even opened the packaging and simply wanted to return it to us. There are written down return policies that are as clear as they can be. We offer free shipping globally and also cover all import duties to get the glasses to wherever a customer is based, but then you have folks who resort to lying and call things a scam either because they believe their lying tactics won't be caught or the schooling system failed to teach them the meaning of words from the English dictionary.

EDIT 1: Some more lies/intentional manipulation there:
A. "I ordered them, I reached out to them asking for a refund because it had been 3 weeks, then they finally ship them". Shane's first email to us was AFTER he received the glasses. On the day of him receiving the glasses.
B. The return policy that was quoted above very conveniently leaves out the very next sentence which states that all discounted sales are final sales. Someone who read the lines that he quoted would've also read the next line, but leave it out intentionally only and only if they're upto some mischief.

We have issued refunds on several discounted items as well over the last 12 months. Infact I checked the report just before responding to see the refund/return/exchange rate for discounted items and we've issued refunds on 93% of of such cases. If we ship something to you and you tell us it has an issue, or you don't like the fit after trying them on, we will happily give you your money back. If you place an order at a heavily discounted price and we cover a substantial portion of the shipping cost, and all we hear is "I ordered, then changed my mind, take it back", we would like to stick to our return policy in that case.

Rated 5 out of 5 stars

Great experience!

Ordered my three glasses (Crusier and 2 Rockrs) and have been very happy with the quality, look and feel. I wear them for everyday use as well as all my outdoor runs. I wore Cruisers on a recent half marathon and have nothing but positive things to say. They’re lightweight, no bounce and the perfect running companion.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Bought 2 pairs and got a 3rd for free. Very well priced and comfortable. Also included several lenses for all weather conditions.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Citrus Eyewear sunnies are on point!

I have Brabus and Downhill sunnies which are perfect for both style and performance. I use them for cycling and running, and they deliver every time! The Brabus is sleek and lightweight for everyday wear, while the Downhill stays secure during intense activities, with great glare reduction. Both offer comfort, protection, and style—highly recommend!

22 September 2024
Unprompted review
Rated 5 out of 5 stars

I got a pair of sunglasses

I got a pair of sunglasses, and I’m really happy with them. They’re super lightweight and comfortable, so I barely notice I’m wearing them, even during long runs. The fit is snug but not too tight, and they stay in place perfectly. Overall, I’m really happy with them!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Great brand

Great brand, wide selection of models! I bought the glasses to use them for training and for running races! Very good product and well made! Above all they do not move while running!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Either a scam, or incompetence. You pick.

Do not buy from this company.

I ordered a pair of sunglasses through their ambassador zone on August 1st. The shipment arrived on August 22nd. It was an empty box. I emailed to complain and received an email in 12 minutes, saying they were sorry, that their "automated system" sometimes picks empty boxes and they are not verified. I was assured that a new pair of sunglasses would be shipped in 48 hours. It has been 12 days and I have received no shipment notification, no acknowledgement of any follow-up email, and no refund. At this point, I can only conclude that this is a scam, or the company is so incompetent that they can't handle basic customer service. Don't bother with them.

Update Sep 26: just figured I should update that unsurprisingly, I have not received a refund as of this writing as promised in the response below.

2 September 2024
Unprompted review
citruseyewear.com logo

Reply from citruseyewear.com

Hi Kyle,

Holding products at warehouses, shipping them to a customer (even if you received an empty box, it was shipped to you using USPS so there were costs involved), and then refunding then the amount (more on this later) cannot possibly be a scam. If someone concludes otherwise, we honestly cannot help it.

Like you mentioned we responded right away to your email, following which we did a manual inspection of the warehouse and found a couple more units of the same model missing the glasses from the boxes. We therefore organized a thorough inspection of the entire stock of those glasses, which usually takes around 7-10 days. As I can see the process is still not over and will take a few more days.

We received your follow up email at midnight last night and we woke up to see this review posted a couple of hours after your email that was sent at midnight, hence we couldn't write back to you right away.

Since we aren't able to shop out your sunnies right away we're happy to issue a full refund. That's someone you also mentioned in your email and we think that's a fair ask. You'll see the refund hit your account in the next 7-10 business days.

Regards,
Andrew
Customer Support Head
Team Citrus

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look