I needed to change the date of birth on my ticket with two different airlines, as well as resolve an issue regarding a stroller. At CitizenPlan, they responded to my first inquiry within 8 hours, and... See more
Company replied
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Review summary
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I honestly can’t thank this company enough. They completely took away the biggest headache I had with my stuck reservation — fast, professional, and genuinely helpful. If you ever find yourself stress... See more
Company replied
Excellent CS! Never heard of that flight agency and accidentally booked a trip via a large travel agency with them. Accidentally because I booked the wrong date. Citizenplanes page stated "genera... See more
Company replied
Booked 8 tickets with a family through citizen plane. Just like anyone i was quite hesitant when the booking was made as the credit card got blocked and didn't get a confirmed PNR however the CP team... See more
Company replied
Company details
About CitizenPlane
Written by the company
CitizenPlane provides discounted fares on a selection of flights across the world.
If you have any question regarding a booking with us or if you want to make a claim, please contact us first by email on: CONTACT@CITIZENPLANE.COM.
All emails are read and answered within 24 hours.
Contact info
Paris, France
- contact@citizenplane.com
- citizenplane.com
4.6
Excellent
2K reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Technical support top class, quick live resolution
I was having flight "SG5" from Delhi to Dubai, due to technical reasons, my name was not in the list of passengers.
The technical team, Ms Katarina, helped me on most urgent basis and arranged next available flight to Dubai.
Thank you Katarina and team for your quick support
22 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your feedback!
We’re glad to hear that our team was able to assist you promptly and arrange the next available flight despite the technical issue. Providing fast and effective support in urgent situations is always our priority, and your kind words mean a lot to us.
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your feedback!
We’re thrilled to hear that you had an excellent experience. Your kind words motivate our team to continue providing top-quality support.
Kind regards,
Your CitizenPlane Support Team ✈️
Helpful Support Team
17 February 2026
Reply from CitizenPlane
Hello,
Thank you for your feedback!
We’re glad to hear that our support team was helpful. Providing fast and effective assistance is always our priority, and your kind words motivate the entire team.
Kind regards,
Your CitizenPlane Support Team ✈️
My experience was very nice with your…
My experience was very nice with your support group. Love it
17 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a great experience with our support team. Your positive words mean a lot to us and motivate the entire team to keep providing friendly and efficient assistance.
Kind regards,
Your CitizenPlane Support Team ✈️
Reply from CitizenPlane
Hello,
Thank you so much for your feedback!
We’re thrilled to hear that our team was able to respond quickly and resolve your issues efficiently. Your 5-star rating and kind words mean a lot to us and motivate the entire team to keep providing excellent service.
Kind regards,
Your CitizenPlane Support Team ✈️
I had a great experience
I had a great experience with CitizenPlane, especially thanks to the excellent support from George. Throughout the entire process, George was professional, responsive, and genuinely helpful.
Even though the situation was not straightforward, he made a real effort to find a solution and kept me informed at every step. Thanks to his dedication, an exception was made and my issue was resolved in the best possible way.
I truly appreciate the time, patience, and support provided. This level of customer service is rare and makes a real difference.
Highly recommended – thank you again, and especially thank you, George!
14 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a positive experience and that our team was able to support you professionally and effectively throughout the process. Going the extra mile to find a solution, keeping you informed, and providing dedicated assistance is exactly the level of service we aim for, and it’s fantastic to hear it made a real difference for you.
Your recommendation means a lot to the entire team — thank you again for your kind words!
Kind regards,
Your CitizenPlane Support Team ✈️
So far
So far, I have had a very good experience. Whenever I had questions, I received quick responses and solutions. I can definitely recommend this company.
13 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback!
We’re delighted to hear that you’ve had a positive experience and that our team was able to respond quickly to your questions. Your recommendation means a lot to us and motivates us to keep providing excellent support.
Kind regards,
Your CitizenPlane Support Team ✈️
Name change on a flight booking
The process took some time, but I had responded early, so I had enough time.
The email communication was fast and helpful.
The staff (Matthew and George – thank you, gentlemen!) were able to resolve my issue quickly.
Overall, I am very satisfied.
11 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your detailed feedback!
We’re glad to hear that the email communication was fast and helpful, and that our team was able to resolve your issue quickly. It’s great to know that, despite the process taking some time, you felt well-informed and had enough time to manage everything.
Your satisfaction means a lot to us, and we’ll be sure to pass your kind words on to the team!
Kind regards,
Your CitizenPlane Support Team ✈️
Very supportive
I have made a small mistake with the booking, but they have been ready, available immediately and eager to support me. Please do not change the trend and keep it this way.
12 February 2026
Reply from CitizenPlane
Hello,
Thank you very much for your kind words!
We’re glad we could assist you quickly and help resolve the small issue with your booking. Being available, responsive, and ready to support our customers is exactly the standard we aim to maintain every day.
We truly appreciate your encouragement and will absolutely continue working to keep this level of service.
Kind regards,
Your CitizenPlane Support Team ✈️
Excellent Support and Reassurance from CitizenPlaneams
I recently booked a flight via eDreams and managed through CitizenPlane. Initially had concerns due to the booking process and timing of ticket issuance. George from CitizenPlane was extremely helpful, responsive, and patient throughout. He clarified everything, provided my PNR promptly, and reassured me about the booking. I now feel confident and grateful for the support. Very professional service!
11 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for taking the time to share your experience!
We completely understand that booking through a third party and waiting for ticket issuance can sometimes feel uncertain, so we’re especially happy to hear that George was able to reassure you and clarify everything along the way. Providing clear information and timely support is very important to us.
Your kind words mean a lot to the entire team!
Kind regards,
Your CitizenPlane Support Team ✈️
Excellent experience with this website
Excellent experience with this website. Very responsive and efficient. Luggage added in less than 15 minutes. Congratulations
10 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had an excellent experience with our website and that our team was able to respond quickly and efficiently. It’s great to know your luggage was added in less than 15 minutes! Your kind words truly motivate our entire team.
Kind regards,
Your CitizenPlane Support Team
✈️
Good customer support.
9 February 2026
Reply from CitizenPlane
Hello,
Thank you very much for your feedback!
We’re glad to hear that you appreciated our customer support. Your kind words motivate our team to continue providing the best service possible.
Kind regards,
Your CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you very much for your kind words!
We’re delighted to hear that you are very happy with our service. Your satisfaction means a lot to our entire team and motivates us to keep providing the best support.
Kind regards,
Your CitizenPlane Support Team
✈️
Great experience
7 February 2026
Reply from CitizenPlane
Hello,
Thank you so much for your kind feedback!
We’re thrilled to hear that you had a great experience with us. Your positive words truly motivate our entire team.
Kind regards,
Your CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you very much for your wonderful feedback!
We’re delighted to hear that you were happy with our service and that everything went smoothly. Your positive feedback truly motivates our entire team.
Kind regards,
Your CitizenPlane Support Team
✈️
Интересные предложения дешёвых билетов.
Интересные предложения дешёвых билетов.
Команда всегда на связи. Внимательно ,надо знать правила смарт пересадок.
1 February 2026
Reply from CitizenPlane
Здравствуйте!
Спасибо за ваш отзыв
Рады, что вам понравились интересные предложения на дешёвые билеты. Действительно, правила смарт-пересадок важно внимательно учитывать — мы всегда готовы помочь и остаёмся на связи, если возникают вопросы.
С уважением,
Команда поддержки CitizenPlane ✈️
I‘ve had a fantastic experience with…
I‘ve had a fantastic experience with citizenplane, especially with the costumer service! They answered very quickly and gave their best to help us with our problem. I really have to recommend their good will and would always book here again.
29 January 2026
Reply from CitizenPlane
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you had a fantastic experience with CitizenPlane, and that our customer service could assist you promptly. Your kind words about our team’s dedication mean a lot to us. We can’t wait to welcome you back for your future bookings!
Warm regards,
The CitizenPlane Support Team
✈️
Reply from CitizenPlane
Hello,
Thank you for your message!
Happy that we could fix the issues quickly and get everything running smoothly. Your feedback is much appreciated!
Warm regards,
The CitizenPlane Support Team
✈️
Everything worked fine ans smooth.
26 January 2026
Reply from CitizenPlane
Hello,
Thank you for your message!
We’re really glad to hear that everything went smoothly and worked as expected. It’s always great to get this kind of feedback.
Warm regards,
The CitizenPlane Support Team
✈️
You were very helpful and very fast…
You were very helpful and very fast replying. Thanks a million.
26 January 2026
Reply from CitizenPlane
Hello,
Thank you so much for your kind words!
We’re delighted to hear that you found our support helpful and that our response met your expectations. Your appreciation truly means a lot to the team and motivates us to keep delivering fast and reliable assistance.
Warm regards,
The CitizenPlane Support Team
✈️
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