Citibank Reviews 1,078

I called citi bank because I wanted to know where I could go to open an account or deposit my son check. I called citi bank toll free number and the customer service asked me for my check number and Alt ID. I gave it to the representative. The representative told me that she could not assist me any further and hung up in my face. I looked at my phone in disbelief. She didn't give me any reason why she couldn't assist me. She just hung up in my face. This behavior was completely disrespectful and unacceptable.

Horrible customer service. It takes me over half an hour to figure out how to connect to a human agent because the bank makes every way to stop you from doing so. Then the customer representative has a very strong accent and can not conduct English conversation properly - simply because he does not understand. After 2 hours on the line, nothing was moved forward. Horrible! I cannot believe this is the customer experience for a bank in 2025.

Horrible bank , they hold my money for one month without an explanation. Worse bank ever

Spent 2 hours over 2 days trying to resolve a credit card issue that was admittedly my fault, but was switched to 7 different department. Eventually told to switch my payment from one citi card to another citi card could take 1 month and I have now received 4 texts/messages regarding my "over due" account. Will close my account as soon as this is resolved

Warning close your citi credit cards.I had fraud on the simplicty card I never received never used it and was charged 3,000 for a balance transfer never did this company is corrupt this occurred in May 2025 still getting bills for this fraud be safe close your cards down dont take a chance

Bureaucratic, not aimed at helping customers, third world support, wasteful of your time and energy.

I'm writing about my experience with Citibank Retirement Plan Services. This has been awful. To begin with the rates they offer for IRA are so uncompetitive as to be criminal. Second if you don't have a citibank bank account separate from the IRAs it is almost impossible to get in touch and find anything out. Everything has to be done by phone and corresspondance. There is no app or online system unless it's connected through a Citi bank account so it's almost impossible to get your money out of the bank. I had a rollover using another institution to do the heavy lifting so even that was tough. I recently tried to get more information about a letter I was sent which might or might not have been a scam, and it was impossible to get through to the phone. Even after waiting on hold for an hour, I got a message that the office was closed and to call back during business hours -- it was business hours. It's a scam apparently where they figure the old folks will just run out of steam and leave them alone. Don't put your money there! And if you do, get it out while you can.

i am only giving them one star because its required. I've had an account with Citibank since the time it was First National City Bank 50 years. More than 50 years. My account was compromised, and the branch representative told me it would be best to open a new account which I did. I was never informed that there would be a change in my service when I opened an additional account. When I deposited a check to this account it was held for five days. I went to the branch to inquire about this, and was told that they could do nothing I would have to call customer service. Customer Service at Citibank is an oxymoron. There is no customer service here. In order to speak with a person you have to go through an endless cycle of robotic cues that take you no where. By the time I did get through I was so angry I could barely contain myself with frustration. Ultimately I was told that my long standing relationship with the bank had no reflection on my new account status. I would have to wait 30 days before my account would be reviewed, and it remained unclear whether Citibank would continue to give my partial or full access to my deposits. The only reason I've stayed with Citibank was because I thought having an established relationship would benefit me. Not so. What is the most irksome was that the branch could not provide help. I was fawned off to Customer Service where I got the same non answers except this time they came
with an unintelligible foreign accent.

Citi bank costco card. Has a terrible customer service and policies. The app will automatically enroll paperless statements and caused me to have a late fee. I did not ask for paperless statements it creates a pop-up at logon to the app. If you click anywhere but the x on it; it enrolls paperless. Happened twice two months apart. They gave a credit once on the first late fee. But the second is a different story. I sent a payment to a closed citi account. And got the late fees from costco citi card. Even though citi got the payment on time the wrong account. They said to bad so sad. One late payment fee waved a year. This is crap. Since they had the payment just the wrong account. If I close my account they take my cash back. We'll I will close the account at the anniversary date and NEVER GO BACK.

HORRIBLE! I never had problems with spam or robo calls before applying. Now my phone is ringing off the hook all day long with loan offers and scams. This was a bad decision to apply to a company who leaks your info.

HORRIFIC - My adult disabled daughter and I have shared a joint account at Citi for over 15 years, and I help her manage her finances. As a two-time cancer survivor who recently faced another health scare, I wanted to make sure her finances would be handled smoothly in the future. To do this, I decided to add my other daughter and my son to the account so they could assist her if I’m unable to. About two weeks ago, all four of us went to the Mission Valley branch — one of the few branches open on Saturdays — after carefully coordinating everyone’s schedules. My son is a firefighter with limited availability, my daughter just started a new job, and my disabled daughter lives in a group home, so this was not easy to arrange. Plus we all live some distance away (Ramona, Jamul). I even called ahead to confirm what documents we needed and was told simply to bring photo IDs with current addresses. During that visit, Citi was able to add my son but not my daughter, claiming her information “wasn’t going through” and that they needed her Social Security card. The only possible issue we could think of was that she had frozen her credit after a possible data breach. Before leaving, we asked twice whether all four of us would need to return. We were told no — that my son did not need to come back. Fast-forward to today: the three of us returned, only to be told that everyone — including my son — had to be present. This was incredibly frustrating and a complete waste of time, especially after being told the opposite on our first visit. To make matters worse, during our initial visit, the representative asked my daughter to say her Social Security number and answer her security questions out loud in the open lobby, which was extremely unprofessional and insecure.
After this second disappointing and stressful experience, we decided on the spot to move to another bank.

By far the very worst credit card I’ve had in my entire life. They are fraudulent. They do not protect you from scams and fraud. They’ve wasted so much of my time they’ve made numerous issues on my bills. They’ve promised me to fix issues and resolve problems and never did at the end of the day. It ended up coming out out of my pocket don’t waste your time. Don’t trust this company. They don’t care about you and neither does their bank. Constant issues also with the bank they weren’t open during the times that they said they would be they made so many mistakes on my accounts not sure how they stay open, but this is not a place you want to invest your money or your time into.

Still charging interest on an account that was closed and paid in full. They kept me on the phone 15 minutes trying to get me not to close account.Even put paid in full on the check memo and they accepted it.Now they are saying it was interest from before the payoff amount?

Scam company. Called ahead of time to verify eligibility of a bonus, confirmed eligibility, proceeded to use a product, turns out months later I was "never" eligible for that bonus. Total scam, never ever trust this company. I manage a large company and will never use Citi for our business or personal banking. Good riddance.

They closed my card after I requested a new one because the first was lost, and pushed me around for 3 weeks with verifications and reps, getting nowhere. And of course, they took all the points I had accumulated. Do not use them, period.

Loyal customer for over 30+ years...they could do nothing for me during hardship as long as my account was current! That is so *ss backwards! We keep current to keep the relationship. Highest interest rates and they claim that is their minimum. They don't care how long you've been loyal...they don't care if we drop them like a hot potato....so SAD!!! Over half my life with them...I'm DONE!

Horrible. Can we file a class lawsuit because I had my Dillards credit card for 10years and all of a sudden they took over and they closed my account for no activity but remind you, I used that card back of March and April this year and paid it off…so I am confused. I hope this bank looses all their customers.

Worst Customer Service I have seen , not worth my time , any other bank is a better option

After 30 years, through with Citibank. Customer service is non-existent . Phone support is not a joke it is truly madding. There is NO phone support. The phone number for 24 hour banking means 24 hours on hold listing to prerecorded loops, and if you finally get someone, they are on the other side of the plant with a poor phone connection and a bad accent. Branch is no better. Large buildings, NO people. NO service.

I called to inquire about opening up a checking account and a savings account and I actually got the Philippines! They refused me a USA agent, and I literally told him how stupid it would be to give a foreign country, my Social Security number and then they would still have my routing number and my savings number all of it! That’s just the first error another error in Washington DC, they literally have the monitors facing the windows to the street! I watched on KULT news a first amendment auditor on YouTube, literally video a client and the agent had the screen facing the window. Can you imagine the information we could get if we were just filming all the time to banks to do that? So I recommend get a credit union instead they are smarter and they are safer! But I would avoid Citibank at all costs.!!!!!!!