Circular Car Hire Reviews 

if I can I would give them 0. Please don’t go with this company they are a total scam

Booked a car from this company
Very bad experience wouldn’t recommend this company over charged me and refused to give back deposit after a a minor wear and tear scratch.
Asked for a police report even though there was no incident

STAY AWAY FRAUDSTERS

Bu şirketten bir araba ayırttım
Çok kötü bir deneyim, bu şirketi tavsiye etmem, benden fazla ücret aldılar ve ufak bir aşınma ve yıpranma çizilmesinden sonra depozitoyu geri vermeyi reddettiler.
Olay olmamasına rağmen polis raporu istediler

DOLANDIRICILARDAN UZAK DURUN

THIS COMPANY IS A SCAM, PLEASE DON'T DEAL WITH THEM. THEY WILL TAKE YOUR DEPOSIT AND WILL TAKE MONEY FROM YOUR CREDIT CARD WITHOUT YOUR AUTHORIZATION. YOU WILL GET IN RETURN A DIRTY, FILTHY, UNRELIABLE OLD CAR. BE AWARE

hello, I would like to get my deposit back. We rented a car from you on February 19. 10,000 TL was deducted from the card. I have not received the deposit back to this day.
My booking was :741360825
II want my money back.

I've got my deposit back on the 23rd of January
But some reason they've without telling me recharged me again, I've told em please correct this fault. He texted me back saying
"Provision closure and refund occur on the same day, but since the end of the day is taken the next day, it looks like this in the system, but do not worry, there is no extra charge" so if can't get my money back by next week. They'll be getting a letter from the court. Plus 150 euros which I've paid in the beginning to the Car Flexi....

Don’t ever trust or rent from this company! I rented a car from them in June of 2023. Paid for everything and 5 months later on several dates they continued to charge my credit card. I called them the first time they charged my card, the guy (Oguz) said he will let his team know and someone would get back to me. Of course no one did and I got charged a second time! After that, I had to then cancel my card and file a claim. These people steal their past customers credit card information and charge them thinking it would go unnoticed or because we’re oversees we can’t do anything about it.

When we rented the car from "Economy Car rentals" and consequently from Circular Car Hire, we made sure to pay for the full insurance which covers "Collision and damage waiver" and "Third party insurance".

There was a clause "AFTER" the section "Your rental includes" section which was titled: "Important". In the important section, there were two related clauses:
Excess: 1200 EUR for damage and theft
Guarantee/ Deposit / Bond: 300 EUR

Based on common sense, we assumed that this important clause is for those who don't pay full insurance and not us who have paid the full insurance.

We were ok with this contract and assumed that there will not be other hidden clauses. But when we arrived at Istanbul airport, we saw that the guy from "Circular" said for any small damage, a police report is needed but you can pay 300 EUR to waive that. He didn't say why this was not included in the "Online" contract? Why customer should be faced with a different contract at the airport? We assumed that we had paid for every excess cost and this 300 EUR is not justified. So we denied to pay the 300 EUR.

After we had a small damage to a very small part of the lower side of the car, we went to the police to get a report but police didn't accept to give us a report. I understood later that this is quite common in Turkey to not get any police report for minor damages. This means that the "Circular Car Hire" knew that.

Question is: Why the "Circular Car Hire" and "Economy Car Rentals" do not provide a transparent contract online for customers to have time to read and understand? This is a common fraud method to hide some parts of information or provide unclear clauses in the time of contract.

Another fraud is to bring a new part to the contract at the time of pick-up, since customer has no time to read and focus on the new terms brought to him at pick-up. Even the part "Excess: 1200 EUR for damage and theft" is not descriptive enough for the customer to understand what type of contract he is signing.

We follow legal routhes to find the solution for this.

Experience with Circular Car Hire was mixed:
- We shouldn't have been asked for extra 300 € when receiving the car. It was not in the contract.
- When we received the car, it was in good shape and we were happy with that. We recieved even better model compared to the promised one.
- We had a scratch on the car and due to that CCH took 1200 € from my credit card. We first thought this money will not be returend and got angry but EconomyCarRentals gave money back to us. It took long time to receive the money and it is the reason we thought so.
- CCH personnel were overally cooperating when we asked for extra documents about the car hire and scratch.

I cannot say I was quite happy with this experience and suggest that CCH and EconomyCarRentals have a more clear and transparent way of communicating with customers so that customers are more aware and avoid misconceptions.

Just awful. Not at arranged meeting place. When we finally found the guy, we were given a dreadful old beaten up car with 161000km on the clock. We should have refused it there and then but they said take it or leave it and tried to stop me photographing it. It drove like pig. Soggy steering , poor acceleration, nonfunctional windscreen wipers. We just hope we get the deposit back from them now.

We booked to pick up our hire car on 14 June from Dalaman Airport in Turkey. There was no sign of a representative, so we called the company, and they said they were coming. Coming from where?! It took them 1.5 hours to arrive while we stood out in 35 degree heat (celsius) after 24 hours of travel. The lack of communication was appalling. They then tried to charge us more than what voucher said was remaining, it wasn’t until we showed the voucher that they agree to lessen the balance owing. The key was put into the car and the car was started so the broken car key was hidden. They tried to draw the deposit out of our account instead of putting it on hold. We ended up paying the deposit in cash thank god. The key didn’t work to lock and unlock so we had to put it into the door and skmetimes even that wouldn’t work. Due to the damaged key the car would unlock itself the whole time which was a huge danger when leaving things in the car that you didn’t need to take with you. On our return day, we arranged for pick up to be at 1pm in Marmaris. At 1pm we called the company to ensure they were only a few minutes away, however they said that they would be there at 4pm. We expressed how inconvenient this was as we had booked 1 pm for a reason as we had to go out and didn’t want to have to come back to the hotel to return it to them and get our cash deposit back, and then go out again as we were only in Marmaris for the night. They then said yes okay we will get there soon. We reminded them to bring the deposit in cash format, the same way we had provided it to them, as we had read on many reviews that they try to say they will give the deposit back to you by bank transfer, and then never do it. Sure enough, they said they would give us the deposit back via bank transfer, and we insisted it was cash. Hours went by and they ended up not turning up until 4:00pm anyway! (with the cash deposit to give back to us).

I want to express my utmost anger and frustration regarding my experience with Circular Car Hire. I rented a car from them at Antalya Airport, and to my dismay, the car was given to me in a dirty condition. This was not only unpleasant but also made it impossible for me to inspect any damages. The company's employee seemed to deliberately ignore the essence of my complaint and kept repeating the phrase "good car, madam" as if it were a magic spell. Their convenient way of pretending not to understand my concerns infuriated me.

The employee promised to call their boss, which gave me hope for a resolution. I expected them to offer a solution such as replacing the car or documenting the damages after cleaning it. However, none of that happened. When the employee hung up the phone, they simply informed me that my reservation was canceled. I was in shock. After a long flight, standing in the heat with my luggage, and having my mom waiting for me in the adjacent terminal, they nonchalantly canceled my prepaid reservation made months in advance. The employee behaved aggressively and refused to discuss the problem or find a compromise.

Fortunately, a colleague of theirs happened to pass by and intervened in the situation, eventually helping to resolve the issue. They managed to reinstate my reservation and offered to have the car washed. However, towards the end of the ordeal, I was told, "Be grateful that you're a woman, that's the only reason I went the extra mile for you." This was a blatant display of rudeness and toxic masculinity. You should be ashamed of yourselves.

To make matters worse, after returning the car, they didn't refund my deposit and ignored my messages. It was only when I filed a complaint with my bank and demanded a refund through them that my deposit was finally returned to my card. I strongly advise everyone against using this company. It was the most humiliating and appalling car rental experience I have ever had.

No refund of deposit, beware of these scammers!

Leaving third bad review as they ignored my request of returning deposit.

Both my wife and I will keep leaving reviews to make people aware of this scam company until they return our deposit!!

Also told my friends to leave review about this scam company!

They ask for reservation number after you leave a review, but when i provided the reservation number they just ignored me!

Do not rent a car from them, terrible customer service! Thieves. Dirty cars and very rude

Account number 1110460
Confirmation number 2342864

Avoid avoid avoid!

Despite leaving a review and contacting them still no refund of deposit!

scam Scam scam!

They profit from not returning the refund. Do not use them, use a reputable company.

Also the car hire is not at the aiport and you have to wait for someone to come, you end up ringing an international number which costs more,

Avoid them at all cost!

I did tell you my reservation number in previous bad review, you still didnt refund!!

Account number 1110460
Confirmation number 2342864

Scam alert! Avoid them at all cost

The worst experience you may had in turkey, after wasting two hours of my time, they didn’t give me the car just because he needed they car for himself.

It is totally ok to cancel but waiting and making silly excuses is not the right thing to do.

My holiday was ruined and I still haven't got my money back.

1. 4Week and struggling to get a refund for my deposit.
2. Took them one hour to deliver the car to me
3. Not very polite personel
4. Surprised me with extra cost for the insurance.

In response to you request re reference:
792454122

Already emailed you and texted on your WhatsApp.

I can see from other comments on trustpilot that you have the history of not refunding the deposits.
I’ll escalate the case to my bank if I don’t hear from you.

I rent my car from 26/03/2023 to 29/03/2023 -Istanbul Airport IST). I waited over 45 minutes a guy to get a dirty car, empty of fuel. I asked several times for my rental receipt and for my deposit back. I never got an answer. Booking number 749828186.

I ve done a reservation for a car in izmir (24/1-28/1) and i gave a deposit 200€ . They told that they are going to return it to my card within 20 days . Its been over a month now and still nothing!!!!!!
Please return the deposit immediately otherwise i will put a lawyer for this case!!!!
Its unbelievable how you mistreat your guests !
The reservation is in the name : IOANNA AMARGIOTI and the number : 739591610

I didnt rent directly with Circular. I did with KLM whom arranged with CarTrawler. Long story short, if you are thinking it twice, please dont. The service is really awful. I see a lot of complaints about deposit reimbursement, I am still within the 14-21, I will update late on this.

Update: 10 days later and still waiting.

I cant reply to your comment, my reservation with car trawler is TR681848600

Second update:
Circular contacted me and explained on reimbursement. Hold on my CC was released the day after my return. I am updating my overall review to 3stars because of the follow up. However, they still need to work on their pick up and drop of customer service. These guys are not polite.

First, i rent the car from 29 december 2022 to 5 january 2023 and i was waiting about one hour and half to get the car and then he give me the car with empty fuel it can move only unless 10 kilometre..
Also, he charged more money he said that is the rest of contract payment ( but when i paied in the internet they said that if you pay instantly online you save some money and no more pay when you will get the car ) and sadly i found my self i should pay more for nothing was detailed..
Second, it's been 2 months since I return the car and still I didn't get my deposit and they said that the deposit is done but nothing receive to my account, i told them to send me a proof but they didn't send and they're not responding anymore...

The car was good but it been 16 days since I return the car and still I didn't get my deposit and they're not responding.