CircleDNA Reviews 

Comprehensive and detail report. Very impressed wih how much our DNA sample can tell about us

Circle DNA is a fraudulent company.
They send me a kit that I cannot return as I am in another country.

I recently ordered a DNA kit from Circle DNA and had a mixed experience. While I initially encountered delays in receiving the kit—it took 25 days to arrive—I was pleasantly surprised by the swift turnaround when sending it back. Currently, I'm eagerly awaiting the results. Despite the delay in receiving the kit, the return process was efficient. I hope the results will be worth the wait.

Very informative. Only negative is that they do not go in depth with the ancestry information, only outlining which sub continents you hail from.

I have tried to communicate with them about accessing my account, there is not help, just a chatbot that keeps telling me to rephrase my question and sends me irrelevant articles. Waste of time and money.

Great way to know more about yourself and have a detailed overview of your body's genetics, physiology and environment or external factors that may play an impact on your health and body.

Premium DNA kit purchased with 2 counselling sessions with results provided on 05 Oct 2021. Removed one counselling session with NO notice, communication or compensation. Also ignored request for partial refund as original full service was not delivered. I only realised this when I looked within my app to see only 1 counselling session on offer.

Fairly accurate.

Excellent service from start to finish, already recommended and shall do again.!

I really enjoyed reading through my results, I was worried about the cancer aspect, however it said I didnt have any cancer mutations going on in my DNA, the only thing im at risk for when im older is Parkinson, so im doing whatever I can to lessen the chances of getting that. It also showed what vitamins I need more of, so I'll adjust my diet to suit those needs. It even goes as far as explaining what exercises are best suited for me. Apparently im suited for weight lifting and not long distance running, which makes perfect sense because I've never enjoyed running and am really good at lifting heavier and heavier weights. It showed me which diseases/negative things my future kids might inherit from me, so far its just ear infections and nothing severe. Schizophrenia runs through my mums side of the family so im really glad that my results said im at low risk of developing Schizophrenia - however that also depends on my lifestyle choices. So avoiding alcohol, drugs and stressful situations will help. The results also said that im good at dealing with stress and have an alcohol sensitivity. It said im better suited for a Mediterranean diet as I have carb and fat sensitivities. The only negative thing about this test is the Ancestry part, it got my ethnicity pretty wrong, it said I was Middle Eastern, even tho my DNA test from ANCESTRY.COM said im Southern European. So im torn on what to think about that. Circle DNA does not go into detail about which countries youre from specifically, whereas ANCESTRY.COM does, so i think they should improve on that aspect.

Great experience with the customer service regarding to delivery and reshipping.
Detailed and insightful report with useful recommendations.

Everything good

I purchased two DNA testing kits for myself and my partner in Malaysia. On Saturday, 17th February, regrettably, upon attempting to activate my kit, I encountered a technical difficulty and was unable to proceed. Conversely, my partner's kit activated successfully, and we promptly sent it back as instructed. Despite immediately notifying Circle DNA of the activation issue via email on the same day, I received no response other than an automated acknowledgment.

In the following days, I made repeated attempts to reach Circle DNA through email and even resorted to international calls to their Hong Kong hotline. However, my efforts were in vain as I received no response to my emails and encountered continuous unavailability when attempting to call their hotline.

Distressingly, upon researching online, I discovered that numerous individuals have faced similar issues with Circle DNA, reporting poor customer service and a lack of responsiveness.

It is concerning that despite my proactive attempts to seek assistance, I have been met with silence and inaccessibility from Circle DNA. I am wondering what can actually help to connect me with the team to solve this issue?

The collection and transport mechanism is user friendly.
Report is quite detail and useful information and suggestions help me understand myself better.

Ordered a test kit. It arrived quickly within 2 days, however, I forgot to note down my tracking number on the airway bill. I have emailed them, chatted on their website, facebook, and instagram. All that I received was just an automatic email. I tried calling from Australia and no one answered even after I made sure the number was correct.

At first, I thought it was a scam, but I finally got an email reply as it was Chinese New Year. They were pretty quick in analyzing the report about 10 days after the sample was registered.

However, I was a bit disappointed with the genetic counseling session. They were a bit rushed and didn’t explain quite clearly about my results. I was asking about some recommendations about my workout, however, it wasn’t explained well whether I should do more weight lifting or cardio.

The overall experience was that no one would answer your phone call if you order a genetic test from Hongkong if you are overseas. Then, everyday you would worry if your results were processed or got lost somewhere. Second, the genetic counseling wasn’t useful as the person was just reading whatever was already written on your report and couldn’t explain clearly what it meant. So, you ended up not being able to use all that information to change your lifestyle.

Something that made Circle DNA worthy is the genetic counseling. It was great, she was detailed and thorough. She made sure I understood everything clearly. She even spared adequate amount of time to explain everything. The profile was more or less like a template but what made it complete was the counselling.

Excellent service from delivery of kit to receiving the report. Very informative reports that will allow me to make the right lifestyle choices and live life to the maximum.

The experience was great! Very simple and easy! The report comes with very interesting details more than what I expected! It is truly worth for the price!

Bought a premium DNA kit for £444 as I’m interested in learning about long-term health risks, which was ultimately useless in the end.
The kit requires the app for registration and apparently comes with FedEx packaging included.
The problem was that I did not get the FedEx packaging, and it’s not possible to know as a buyer that there is packaging included for return to Circle unless you complete the activation process via the app first. It would help to know about the specific included posting method immediately in the order confirmation email so you know what to look out for in case anything is missing.
On realising the issue, I emailed Circle multiple times as I had used my test up but had no way to post it. I have still not had correspondence to offer assistance on either posting the test or receiving a new one, or even receiving a refund.