Circle Reviews 31

Here are my biggest issues...

1. You have to pay even mroe to access your customer email database! (this is pretty disgraceful)

1. Paid for a priority customer support and got slow response and they are pretty useless

3. Thought it would be easier to manage than a website - Actually more awkward and limited what can be done. lacking some very basic features

Having used other services and wordpress plugins I would opt for them instead

Terrible support and patchy performance.

My community subscription is over $200 per month, and with that you'd expect a stable level of performance and effective support when things go wrong.

So far, my community space has encounted problem after problem.

The most critical problem is that new subscribers aren't getting emails afterwards inviting them to create their logins. This is a headache for admin, and is simple functionliaty.

On top of that, I have been removed from every space in my community for no discernible reason. I've had to manually re-add myself back in, and wonder if it is happening to other people.

Contacting support is worse than useless.

Here are some highlights:

- Yesterday, when talking to Richard, on the chat I got disconnected 8 times. I kept being told it was because I had mulitiple windows open. I didn't. Each time I reconnected I had to traverse through the useless AI chatbot to speak to a human again. 8 times this happened. Richard didn't understand my problem, and kept telling me everything was working fine. It wasn't.

- Today, after I was removed from all my spaces, I had the joy of contacting support again. Cue being cut off three times. On the fourth attempt no one responded, even after a ten minute wait. On the fifth attempts, I'm told everything appears to be working normally. Again, it isn't.

By now I've got 70 members in my community, so I can't move. But I would never, ever, ever have signed up to Circle if I knew that basic functionality would be broken and there would be no recourse to support.

Circle is very glossy, and very slick, but let down by terrible customer support. The worst support I've encountered in recent memory, by a long way.

If you're considering starting or moving your community to Circle then think very carefully. Because once you do, sunk costs mean it's hard to leave. And when you do, you'll regret it.

Circle is an absolute joke, it seems like a good concept but in reality support is inexistent. It feels like whoever created it just left it there for naive customers to sign up and went on holiday to the bahamas. Not recommended.

This "support" group is simply a feel-good venue for whiny people. It is run by young people inexperienced people who have no understanding of the C-PTSD struggle. I was scolded for offering true helpful advice and recognized my younger self in a member post. I was simply candid, realistic. The (very young) admin closed my account saying "everyone is expected to be kind, respectful, compassionate to each other in the group for supportive and safe enough environment". Not real support, a thinly veiled way to get money from complainers who want only sympathy, not advice or answers. Good riddance to rubbish.

Amazing platform, terrible support: I love love love circle. It's a wonderful platform, but they still have not managed to increase their support. I've sent a ticket yesterday and no response a day later. Happened half a year ago and they already said they're working on it, and nothing. I don't understand why they do not understand that it's important to have great support. And why you're not doing anything about it. Why do you risk that you'll lose people just because you can't get your support together? No chat, no phone line, just email and no timely responses. Come on, that's really not that hard to fix!

I've hosted a community (1200 members) on Circle since mid 2020. I've had an incredible experience, and worlds apart from most software/SAAS companies.
Amazing software, excellent (I mean EXCELLENT) customer service, great tech support for my members, excellent apps, easy to use for admins and users. In short, PERFECT. If you're looking for community software, go with Circle!

After discovering circle.so and testing it, I can say that it is a very good platform with a lot of potential.

It is perfect to create a community and meet new people with the same interests.

It is easy to use and nice where you can share your posts or create them from scratch.

And the customer service, at the moment very good too, they respond quickly and are very nice.

It is very interesting and I hope it continues to grow. I will continue using it.