CIM Banque Reviews 22

I am extremely disappointed with CIM Banque’s lack of transparency and predatory fee structure. After being a client, I was hit with an outrageous $534.05 USD fee just to close my account a closure the bank initiated themselves.

Furthermore, their currency exchange spreads are arbitrary and excessive, reaching up to 10.65% on transfers, which is far beyond industry standards. When I challenged a $100+ fee for a simple USD transfer (double their published rate), communication was dismissive.

I have been forced to escalate my case to the Swiss Banking Ombudsman . If you value your money and expect professional Swiss banking standards, look elsewhere. Avoid this bank if you want to avoid hidden "exit penalties" and arbitrary charges.

Money from another European bank wouldn't be credited. Wasted time and money opening and closing the account.

I’ve had a really good experience with CIM Bank. The team is professional and takes the time to understand your needs. A bit of back and forth at first, but nothing unusual.

Everything’s been going well with them. Even if things take a little longer than expected, they always come through.

Expensive fees for a no service. Try to close my account, send many emails, after 1 month got answer that this takes 2 -3 months to close my account, I contacted the my account manager by phone, she is all the time in lunch break. Now is past 4 months, still can’t transfer my money to a new bank. If it’s possible to give a 0 star, I would give. I would not suggest this bank to anyone. I can’t get my money back, I will try to open case , maybe then I can get them back.

Tons of fees. Have their positives but the fees keep getting bigger and bigger... why!?

maintaining the accounting cost alot. they keeps charging non reasonable expenses (they are good at brainstorming new ways...)
I have been their client since 4 years and every year few cases of argue with them.
the last one this month. I made an international transfer but the money bounced back as the beneficiary changed his bank account. to my surprise the returned money is 6% less: their reason was that the currency used for the transfer is exotic currency. even worst they lied an stated that they deducted only 3% and the other bank 3%.

Arthur's and Tzonev's comments are from bank employees. This bank is one of the worst banks out there! Their hidden fees are exorbitant. There is no legitimate reason to use their services other than trying to hide your untaxed money. Better search for an alternative

I had an incredibly disappointing experience interacting with CIM Banque, marked by a lack of support, slow communication, and unresponsiveness, with over a month spent waiting for replies. My account manager, Eugenia Mednikova, unfortunately, did not meet the expectations set for her role, significantly detracting from the quality of service I anticipated.

One of the worst experiences of my life even commenting with these chancers, zero help, slow and useless Comms, pathetic. Melanie who was my so called "account manager" needs to find a new job, simply terrible.

I had the pleasure of banking with CIM Bank for the past several years, and I can confidently say that my experience has been nothing short of exceptional. From their world-class customer service to their cutting-edge financial products and services, CIM Bank has consistently exceeded my expectations.

One of the standout features of CIM Bank is their commitment to personalized service. The team at CIM Bank takes the time to understand your unique financial goals and needs, and they work tirelessly to provide tailored solutions that are right for you. Whether I had questions about investment opportunities, needed assistance with international transactions, or simply wanted to check my account balance, the CIM Bank team was always readily available and eager to assist.

In addition to their outstanding customer service, CIM Bank offers a wide range of financial products and services that cater to both individual and business clients. Their investment options are diverse and innovative, allowing me to grow and diversify my portfolio effectively. CIM Bank's digital banking platform is user-friendly and provides easy access to my accounts, making managing my finances a breeze.

Furthermore, CIM Bank's commitment to security and compliance is truly commendable. They prioritize the safety of their clients' assets, employing robust security measures to safeguard sensitive information and transactions. This level of dedication to security provides peace of mind, knowing that my financial assets are in trustworthy hands.

I've also been impressed by CIM Bank's global reach and expertise in international banking and wealth management. They have extensive experience in helping clients navigate the complexities of international financial markets, making them an ideal partner for those with a global perspective.

In conclusion, CIM Bank has consistently demonstrated their dedication to excellence in banking and wealth management. Their exceptional customer service, comprehensive financial offerings, and unwavering commitment to security make them a standout institution in the industry. I wholeheartedly recommend CIM Bank to anyone seeking a reliable and forward-thinking banking partner.

Every communication, service or operation is painful, unreasonably slow and outrageously costly covers with hidden fees. I also noticed their very bad reputation from bankers and peers and from local justice department. STAY AWAY FROM THIS BANK or at your own risks and expenses.

No swiss approach to the customer. Compliance team totally unfit.

This bank is good for tax and sanctions avoidance, and you must understand that it is not for normal business. It allows you to hide money and to invest such hidden money, as a payout for that, they are unreliable partners and charge huge fees. When you work with them, you must understand who they are and what they can. if you need white and fluffy bank, it is not for you. They charge a lot, but it is less than taxes or sanctions effects.

So let appreciate them for what they can do, and let not to ask them what they can not do.

Bank opening process is taking half a year already.

I've never seen such a bad and slow customer service anywhere in banking sector.

EDIT: It's August 2023 and it's still "pending". 1.5 year processing time, lol

Still no money back

Ageliki Petropoulou is a disgrace to the bank, arrest warrants will shortly be issued these vermin whom steal your money.

Typical
Bulgarian mentality,

Was using CimBanque for a while, long KYC and countless documents I had to provide they finally opened my account, things were okay at first but over some time it was very hard to get any service from them, I had to chase them for weeks by phone and email until my account manager would answer. Some regulation changed and they had to close 40-50% of their accounts, I was one of those. I had 1250 USD left in the account that I wasn't able to withdraw, when sending me the final transfer I only received 400 USD, they just made up a bunch of fees. Stay away from this bank.

This is a very bad and expensive and fraudulent bank. Stay away. A lot of the reviews they post various places, such as Facebook, are fake or paid for.

It cost around $2k per year as hidden fees which is ultra expensive
even while closing the account the fees already paid will be repaid + extra closing fees