Cigbest Reviews 159

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, excellent quality, and competitive prices. Many people highlight the fast delivery and efficient service, noting that orders arrive quickly and as expected. The overall purchasing process is frequently described as smooth and reliable, leading to high satisfaction with the products received. However, some customers also noted issues with their orders, with a few reporting that not all items were included in their package or that the colors received differed from what was ordered. A small portion of people experienced slower-than-expected shipping times, and some mentioned concerns about pricing discrepancies between the cart and final order, as well as high shipping costs.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the good taste, durable... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the fast shipping, with... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the good taste, long-lasting products,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report positive experiences,... See more

Price

Consumers generally find the prices to be positive, with many reviewers highlighting great prices and good... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely trustable , very good customer service , products and payment methods. All parcels are sent with tracking and really arrive. I can fully recommend it even if it was my own secret source f... See more

Rated 5 out of 5 stars

The site is reliable. I made an order a few month ago, prolly 6 items was in the pack. Only 4 came. I had to report it to the customer service, they almost immediately gave me a refound. You can pay... See more

Rated 5 out of 5 stars

Product was ordered on Oct 23rd, Shipping Label Created on Nov 6th, it is now Nov 14th, still waiting for my package Edit: had a quick email with support, i was wrong in the shipping times and... See more

Rated 5 out of 5 stars

cigbest is my favorite vape shop as they are reliable, have a wide choice of products, great prices and deliver fast. Unfortunately I keep buying vape stuff at cigbest more than I actually need....but... See more


Company details

  1. Cigar Shop

Written by the company

CigBest is committed to selling high-quality electronic cgr products at the lowest price, delivering products to customers as quickly as possible, and serving every customer sincerely and patiently. We know that the e-cig business is an old customer business, and your satisfaction is the only value of our existence. We are willing to listen to every customer's feedback, carry forward our advantages, improve our shortcomings, treat each other frankly, and strive to create a good, fair and trustworthy shopping environment.


Contact info

  • Room 404, Huihuang Building, No. 8, District 2, Sanhe Huaqiao New Village, Huarong Community, Dalang Street, 518109, SHENZHEN, China

  • sales@cigbest.com
  • cigbest.com

4.4

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The Kumiho Toth C is underrated

The Kumiho Toth C is absolutely underrated. It gives an undeniably good taste and feels worthy with its leathery body and beautiful colors. The pods are top fill and last long.
Meanwhile I have a collection with different colors and can absolutely recommend it!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Good site

I always received the product I ordered, and everything was fine with the delivery! I am very satisfied with the products! Thank you very much! I have already recommended the site to many of my friends and several of them order from here

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Ordering was simple, delivery was faster than expected, and the product quality exceeded my expectations. Everything was well packed and exactly as advertised. I will definitely be a returning customer.

16 January 2026
Unprompted review
Rated 3 out of 5 stars

Prices in cart does not match!

Products are fine, some have fake puffs because Vozol 40 000 gives more puffs than Bang Blaze 60 000. One Vozol had also charging issues. BUT please be aware they are scamming with prices. In cart and orders you see one price but actual price will be 5€ more if you pay by card or apple pay. For me it has been always like that and cigbest support says there is no issues but i have proof that cart and actual payment does not match. Also their cart is in EUR but checkout is in USD and you CAN'T change it!

13 January 2026
Unprompted review
Cigbest logo

Reply from Cigbest

We sincerely apologize for this experience. We have consulted with our third-party payment gateway, and they have clarified that the discrepancy is due to exchange rate fluctuations. As you mentioned, our receiving account is in USD; therefore, all non-USD payments are converted at the current market rate, which can lead to these differences. Nevertheless, if you find the exchange rate exceeds a reasonable range, please contact our support team, you will be provided with fair and appropriate compensation. Additionally, if possible, you might consider using a USD account for your next payment. This should help you avoid any exchange rate differences entirely.

Rated 3 out of 5 stars

wrong colours

i have ordered 3 items with diferent colours.
no one from the items have the colour that i ordered.
3 stars because the shippment was ok and the items are complete and original items

10 January 2026
Unprompted review
Cigbest logo

Reply from Cigbest

I'm very sorry. Please get in touch with our customer support and let them know what's going on.

Rated 5 out of 5 stars

Ordering Longer than expected but good products

Product was ordered on Oct 23rd, Shipping Label Created on Nov 6th, it is now Nov 14th, still waiting for my package

Edit: had a quick email with support, i was wrong in the shipping times and forgot to factor in Customs
have updated this review form 1 star to 3, will update again when product received

also to note for people from the US Ordering, it goes from China to EU via the Netherlands with is all without Tracking only when it hits the US will there be tracking, so it feels like it isn't moving but it is

Edit 2: Updated Review from 3 to 5, Package has arrived took a bit longer than expected but no damage or DOAs so far, product is working as expected

14 November 2025
Unprompted review
Rated 4 out of 5 stars

Vape with different tastes

Very nice vape and I love the switch between different tastes. Only thing I miss a little bit, is the hit you get from a double coil vape. Shipping was fast and the prices are great. Definitely ordering again when I need new ones.

22 October 2025
Unprompted review

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