CigarPlace.com Reviews 

2,420
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the consistently affordable pricing, extensive product selection, and the user-friendly ordering website that makes purchasing items completely effortless for everyone. Shoppers also deeply appreciate the prompt delivery service and securely packaged items that consistently arrive in remarkably fresh and pristine condition every single time. Many buyers mention taking advantage of frequent special offers and convenient free shipping options. Though some customers noted that shipping can occasionally be a bit slow compared to what they typically experienced with other specialized online retailers. A few reviewers also felt that delivery times sometimes took slightly longer than usual to reach their final destination.

What people talk about most

Price

People report positive experiences with price, frequently highlighting the affordable and competitive rates... See more

Product

Reviewers highlight positive aspects of product quality, consistently noting that cigars arrive fresh, in... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast shipping and... See more

Order

Consumers find ordering to be a very positive and smooth experience, highlighting that the process is... See more

Website

Customers had positive experiences with website, describing the online platform as fairly easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more


Company details

  1. Tobacco Shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,420)

2,383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Website unresponsive

Website unresponsive.
Inventory not up to par.

14 August 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. I am sorry to hear that we might not have some of the cigars you were interested in purchasing. Should an item be listed as "Notify Me", we invite you to sign up for that email list so that you will receive a notification as soon as the item is scanned back into inventory. You can also reach out to us directly at customersupport@cigarplace.biz, and one of our agents would be happy to follow up with our Purchasing team to see if more infromation might be available.

Rated 1 out of 5 stars

I thought I’d placed my order…

I thought I’d placed my order yesterday. I then received some kind of email today that I need to talk to somebody to verify my address or they can’t send the cigars. I’m not even sure if that email was a scam or the person I talked to was legit. I thought I was done with my order yesterday and then some more stuff had to happen today not happy.

16 August 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. We take our customers' security very seriously and use various verification options to ensure that all orders are legitimate. This verbal verification process helps us to confirm the order information and ensure things are correct. I apologize for any inconvenience this may have caused.

Rated 5 out of 5 stars

You all are very detailed oriented and…

You all are very detailed oriented and describing the cigars. In Addition to this, the cigars I purchased yesterday were the lowest price I could find anywhere.. looking at your other cigar prices , I will be a long term customer. Where are your humidors?

16 August 2026
Rated 3 out of 5 stars
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. Free and $1 shipping promotions will default to USPS Ground Advantage, which does have a 3-7 business day transit time, depending on the location of delivery. We also have several expedited shipping options for a small fee available for selection during checkout, should you need an order to arrive sooner.

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