CigarPlace.com Reviews 

2,422
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,367 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly affordable pricing, wonderful product selection, and the easy-to-navigate website that makes finding favorite items very simple. Buyers often highlight the reliable customer service, noting that orders arrive quickly and are carefully packed to ensure everything remains in pristine condition. Some reviewers were not happy with the delivery speed, mentioning that shipping can occasionally take longer than expected compared to other online stores. A few people also noted occasional delays in getting their packages shipped out, which tested their patience during the entire ordering process.

What people talk about most

Price

Reviewers mention positive feedback about price, consistently highlighting great pricing and competitive... See more

Product

Clients share positive opinions on product quality, frequently praising the fresh condition of the items upon... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipping is amazingly fast... See more

Order

Customers consistently note positive experiences with order, highlighting that the ordering process is quick,... See more

Website

People report positive experiences with website, finding it well designed and user-friendly. Reviewers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When o... See more

Rated 5 out of 5 stars

I've bought cigars from other retailers and the shipping costs are outrageous. I can't believe I haven't found this site before. The prices are amazing, you can opt for free shipping, and I had a trac... See more

Rated 5 out of 5 stars

I have had nothing but good experiences over the years I’ve dealt with Cigar Place! They have the best overall prices on line consistently, as far as I’m concerned. Others advertise low prices, but... See more

Rated 5 out of 5 stars

Been shopping with you for over a decade. My late wife, God rest her soul, ordered cigars from you probably 15 years ago and told me about you. Cigarplace is very professional, quick, and has a great... See more


Company details

  1. Tobacco Shop

Written by the company

Shop online with CigarPlace.com for the best cigar prices and all your cigar accessory needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,422)

2,381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best Prices on the internet.

Prices are better than other sites, easy to use website and easy to find what I'm looking for. I always use the free delivery service and I still receive my order fast.

10 August 2026
Rated 5 out of 5 stars

Great service and products

Great service! Have purchased several times. Products exactly as advertised. Quick shipping and 2 cigar return policy is definitely a best practice. Very satisfied. Their sale prices are great. When out of stock, they have a good system that advises when they get new stock.

7 August 2026
Rated 1 out of 5 stars

I only gave you a one rating Because…

I only gave you a one rating Because you are still not shipping to wisconsin.Please figure your stuff out.

9 August 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. I apologize that we are still not shipping to Wisconsin. We are diligently working to update both our backend and ensure our licensing is updated to resume shipments to this state.

Rated 3 out of 5 stars

You drop the discount on people…

You drop the discount on people birthday, and people can't say chittenango right!

10 August 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. We are working to launch a new and improved birthday program in the future, so please keep a lookout for it in our email newsletters.
I do apologize if an agent did not pronounce your town correctly. As we are based in Florida, we are used to having some oddly pronounced towns that certainly sound different than you would expect.

Rated 4 out of 5 stars

It would be nice have a "shape" search…

It would be nice have a "shape" search category.

10 August 2026
CigarPlace.com logo

Reply from CigarPlace.com

Thank you for taking the time to leave us your feedback. We will pass your suggestion along to our Website Development team to see if they can implement this option in the future.

Rated 5 out of 5 stars

Great cigars at a much cheaper price…

Great cigars at a much cheaper price than many online competitors! A box of 24 Drew Estate Leather Rose torpedoes go for $220+ on other websites while CigarPlace sells the same box for roughly $160. That's a $60 difference for the exact same product!

2 August 2026
Rated 4 out of 5 stars

Nice site great price!

I really like the way your site categorizes your cigars. Makes it way easy to locate the qualities I'm looking for in a brand. Thanks!

9 August 2026

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