I spend in this company about 35.000 euro and when I had one single problem with component (rear Corima wheel) and wanted simple change (during guarantee period) I had to spend 2 years of endless... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was a slight delay, but these things can happen. The bike arrived, everything was great, and the staff was always available and helpful.
Bought a helmet and a pair of goggles and it was delivered within 4 days to Singapore including Sunday and New Year's holiday. That's blazing fast delivery. Transaction was smooth and easy with the o... See more
Company replied
Ordered this on a Monday after confirming the frame size required. It arrived 8 days later in Australia. No tracking provided, but this wasn't really an issue. Very well packaged. Relatively easy to a... See more
Company replied
Company details
Written by the company
Siamo un team che negli anni è diventato il riferimento per chi di ciclismo ne fa professione, mestiere, ne fa una ragione di vita, di piacere. Ci sentiamo in grado di accompagnarvi, di darvi le giuste chiavi per entrare nel mondo, fantastico, delle “due ruote”. Siamo persone appassionate di ciclismo, che cercano di offrire, oltre a prodotti di ottima qualità, competenze e professionalità… quel qualcosa in più che siamo certi vi farà venire voglia di ritornare da Cicli Mattio.
Contact info
Via Donatori di Sangue, 1, 12026, Piasco (CN), Italy
- +39 0175 055 009
- info@ciclimattio.com
- ciclimattio.com
4.0
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CICLIMATTIO.COM
Thank for your feedback Markus!
maurizio is an big layer owner of shop …
maurizio is an big layer owner of shop too late delivery and not back my money, never order and trust in this site
26 July 2022
Unprompted review
Reply from CICLIMATTIO.COM
If your order is the no. 213677, we did the refund the day after your request, indeed, first! You asked the refund at 9 pm (European time) we did it at 2 pm
So please don't lie.
If your order is not that one, please, write us and let us able to identify you.
assistenza@ciclimattio.com
Silvia - Customer Service
They are consistently alright. Consistently subpar.
They are consistent. Consistently late and sending wrong item and always fail to do any sort of resolution.
25 July 2022
Reply from CICLIMATTIO.COM
Aaron, we are sorry for all the issues that you encountered in your shopping journey. We always try to do our best but sometimes it’s not enough.
Best Regards,
Silvia - Customer Service
That was fast!
Shipment was super fast. It took 3 days. Not 3 business days. 3 calendar days. I ordered my upgrade kit on a Friday. It was on my doorstep the following Monday. And that’s international shipping from Italy to the USA. Transaction was straight forward. Confirmation and shipping information emails came in succession.
Thank you very much! I will return to your site very soon.
25 July 2022
Reply from CICLIMATTIO.COM
Thank you very much Tom! We know that things can and have to work! Sometime it happen than there are delay with the shipments but normally they work very well! Glad to have happy Customers!
Very helpful CM Team
Andrea is very helpful to answer all my questions regarding the products, options and help with the shipment of my order.
CM comes highly recommended.
gratzie mille
25 July 2022
Reply from CICLIMATTIO.COM
Thank you Kadzim!
Awesome price and super fast shipping!
24 July 2022
Reply from CICLIMATTIO.COM
Thanks for your 5* review!
Great service all round 👍
24 July 2022
Reply from CICLIMATTIO.COM
Thank you Peter! We hope that you come back soon to visit us.
Ordered a stem which was delivered on…
Ordered a stem which was delivered on time, no hassles
24 July 2022
Reply from CICLIMATTIO.COM
Than you very much for your feedback Stuart!
Reply from CICLIMATTIO.COM
Thanks for your review!
My Shimano Dura Ace left shift lever…
My Shimano Dura Ace left shift lever was delivered to the United States from Italy quickly, and in perfect, new condition. Thanks for the great service and price. In a world of macaroni and cheese online cycling stores you guys are a delicious tasty meatball in a rich garlic tomato sauce. Grazie.
22 July 2022
Reply from CICLIMATTIO.COM
Thank you Michael!
Thank you for your service
Thank you for your service. It was delivered well before estimated delivery date. Your service team were helpful and courteous. Regards Russell
21 July 2022
Reply from CICLIMATTIO.COM
Thank you very much Russell for your kind review!
Go to site for all cycling needs
Great stock of even hard to find items with one of the best prices around. Their estimated arrival date feature right on the item is amazing and made getting my project bike build completed in time so much easier. Although they do mention it on their site just be aware you are going to be charged duty on delivery.
20 July 2022
Reply from CICLIMATTIO.COM
Thank you David for your precise feedback. It will be surely useful for other Customers!
Easy smooth transaction.
19 July 2022
Reply from CICLIMATTIO.COM
Thanks!I We hope the product you bought lives up to your expectations!
Fast to ship
Fast to ship. Provide picture before boxing up the full bike. Yes ordered a full bike and ship to my country! Fast and great response from the support team to answer my questions. Authentic product for sure!
19 July 2022
Reply from CICLIMATTIO.COM
Thank you Anthony for your 5* review!
Have wonderful rides!
They are trustworthy with a reliable…
They are trustworthy with a reliable team to keep me updated of the packing and delivery status. Strongly recommended!
18 July 2022
Reply from CICLIMATTIO.COM
Thank you Alan for your feedback.
Enjoy your bike!
decent online retailer.
Good price, especially during birthday sale. Service is good except not receiving shipping tracking # via email, only the email notifying items are shipped and another email for tracking # should come within 24 hours. The automated tracking # email never came thru but the package did arrive promptly.
17 July 2022
Reply from CICLIMATTIO.COM
Thank you very much for the review. And, yes, we still have to improve!
Very happy
Shipping very fast to Canada, excellent product and excellent services . Very happy
16 July 2022
Reply from CICLIMATTIO.COM
We love to have happy Customers!
Thanks for the kind review!
Excellent service and fast shipping.
16 July 2022
Reply from CICLIMATTIO.COM
Thank you Diego for your review!
Very good online shop
Item was shipped immediately and in good packaging. They respond very fast. Will order again.
16 July 2022
Reply from CICLIMATTIO.COM
Thank you Francis for your review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.