Chyrbaby Reviews 

205
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, most reviewers were unhappy with their experience overall. Many people reported receiving products of poor quality, often made from cheap materials that did not match advertised images or descriptions. Customers frequently found items did not fit correctly, even when ordering according to size guides. A significant number of consumers also faced considerable difficulties with the return process, as the company often refused full refunds or offered only partial ones, despite advertised "easy return" policies. However, some customers also noted positive aspects, particularly regarding the product itself. A few people were satisfied with the quality and appearance of their ordered items, describing them as lovely, well-made, or perfectly fitting. Additionally, some reviewers found the ordering process to be straightforward.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing significant disappointment. Numerous... See more

Return policy

Reviewers mention negative feedback about the return policy, with many customers reporting a problematic and... See more

Quality

Customers had negative experiences with quality, frequently describing products as cheap, ill-fitting, and... See more

Order

Users describe negative interactions with order, with many reporting terrible experiences from start to... See more

Refund

Reviewers highlight negative aspects of refund, with many expressing significant dissatisfaction and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

This company falls short on logistics and customer support. I ordered a dress for a baptism, but delivery was significantly delayed beyond the promised date and event. The tracking link they provided... See more

Rated 1 out of 5 stars

This company is an absolute SCAM. Their “14 day hassle free returns” is non existent. The dress was not made of satin, it did not have a “silk fishtail”, was made of rigid/stiff CHEAP material a... See more

Rated 1 out of 5 stars

Do not order from this company; no return possible! The dress was beautiful on website; however the material is cheap and the size completely different than in website; I have sent now 10 Emails w... See more

Company replied

Rated 1 out of 5 stars

This company is a SCAM. I ordered a lace bodice with satin bottoms bridal jumpsuit- website says shipping directly from their Everett warehouse. What I received was a cheap knock made of sheer and... See more


Company details

  1. Dress Store
  2. Formal Wear Store

Written by the company

Discover beautifully crafted dresses for every role – flower girls, junior bridesmaids, mothers & more. Elegant, timeless styles for weddings & special occasions.


Contact info

2.1

Poor

TrustScore 2 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.1

All reviews

(205)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company has false advertising…

This company has false advertising about its return policy. This is what is on the website:

14-Day Easy Returns
If you're not satisfied, return your item within 14 dats for a smooth and simple process.

My dress was cheaply made and did not fit around the waist and neck and they refuse to take it back and refund me.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. I am in the process of trying to return a dress I ordered that simply doesn’t fit me.
After several back and forth emails it is obvious that I have been scammed and will end up eating the money spent.
I should have listened to that little voice when I decided to give them a try.

30 January 2026
Unprompted review
Rated 4 out of 5 stars

Nice styles

Nice styles, fabric looks good, app easy to navigate. I’ll be able to tell more when the dresses arrive.

29 January 2026
Unprompted review
Rated 2 out of 5 stars

I got lured in by the Facebook and…

I got lured in by the Facebook and instagram ads. The shiny beautiful dresses caught my attention. I am a size 4, 34.5 C cup, 5’1.5”. One dress was a halter and I could not even close the neck, nor the back of the dress. The dress was for somebody size 2 with no chest and 5’10”. The other satin turquoise dress did not look like the website picture and had a built in bra that looked terrible. I literally broke out in hives after trying it on.

I am returning both dresses. My hope is that I can return them and get full refunds without hassle. I am not pleased at all with the sizes and quality of chyrbaby.com

29 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is a SCAM

This company is a SCAM. I ordered a lace bodice with satin bottoms bridal jumpsuit- website says shipping directly from their Everett warehouse. What I received was a cheap knock made of sheer and glitter ( glitter wasnt even listed in the description or website photos) sent from China. I emailed the company about the quality discrepancy which they said was a personal preference and stand behind their quality , DO NOT ORDER.

I purchased the extra hassle free “seel return” who didn’t even respond to my email concerns.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY HERE

DO NOT BUY HERE! No decent return policy. Expensive dresses, but bad materials and fit. After a lot of e-mails they told me only to return when there are production flaws. Never experienced such a fraudulous company

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Satin Dress disappointment

Ordered a dress from them and the quality was not what I expected and it did not fit right. I contacted customer service and they said there was nothing they could do about it. What a terrible response to a customer Will never shop here again

16 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company; no return possible!
The dress was beautiful on website; however the material is cheap and the size completely different than in website;
I have sent now 10 Emails with proof that the size was wrong( including requested pictures), still they only offer a rebate or change on my cost! Ridiculous cheating!
Do not trust the ratings on their own website

13 January 2026
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We are deeply sorry for the frustration you’ve experienced. Having sent 10 emails without a satisfactory resolution is completely unacceptable, and we sincerely apologize for the repetitive requests for photos. This is not the standard of service we aim to provide.

We hear you clearly. Since you have already provided the requested photos showing the sizing discrepancy, we have instructed our team to bypass the standard discount offers. We are taking immediate action to ensure your case is resolved fairly, without you bearing the return cost for an issue regarding our sizing accuracy.

A senior supervisor is reviewing your email history right now and will contact you within the next few hours with a definitive solution. We value your feedback and are committed to regaining your trust.

Best regards, The Chyrbabay Team

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS SITE!

DO NOT ORDER FROM THIS SITE!! They sent the incorrect item, quality was terrible. The gave instructions for return and accepted the returned item but have refused to refund the money. There is no customer support. DO NOT WASTE YOUR MONEY.

Thanks for your response below chrybaby but it's too late. You made absolutely no effort to process my refund of the returned item that you received 5 weeks ago, until I wrote a public review. Instead every time I followed up with you regarding this transaction you responded with different excuses. Your response here is not a true reflection of your customer service.

12 November 2025
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We are deeply concerned by your feedback. It is our strict policy to issue refunds as soon as a returned item is received and inspected at our warehouse. If your return has been delivered and you haven't received your money, this is a serious error that we need to fix immediately.Once we have your order details, we will track the returned package and, if confirmed, initiate your refund on the spot. We are standing by to make this right.

Sincerely, The Chyrbabay Team

Rated 1 out of 5 stars

Disappointing experience

Disappointing experience – avoid if you value fair returns
I ordered three dresses, all in size S (36 FR). Every single item was far too big. Instead of acknowledging a sizing issue, customer service insisted it was my “personal preference.”
Despite unused items and a legitimate return request, a full refund was refused. I was pushed into either paying return shipping for an exchange I didn’t want, or accepting a 15% refund only. After many emails and wasted time, I accepted the partial refund just to be done with it.
This felt like a strategy to discourage returns, not genuine customer care.
❌ Inaccurate sizing
❌ Unfair return policy
❌ Time-consuming and frustrating support
I will not order again and do not recommend this brand.

19 December 2025
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We are truly sorry to hear that our dresses did not fit as expected and that your interaction with our customer service was frustrating. This is not the standard of care we strive to provide.

We understand that sizing accuracy (such as the 36 FR standard) is crucial for a positive shopping experience. We sincerely apologize if our team’s communication regarding the fit felt dismissive; your feedback regarding this has been shared with our support department for immediate internal training and improvement.

We also take your comments about our return process very seriously as we work to make our policies more transparent and user-friendly.

Thank you for your honest feedback, as it helps us identify where we need to improve.

Sincerely, The Chyrbabay Team

Rated 1 out of 5 stars

Very irresponsible customer service.awful experience

Very irresponsible customer service, they take your money and don't send you the product. I bought a dress ,because the website said you can return it if the size is not right, after 1 month I received it but the dress was small, they said they won't refund your money and order a dress in your size and they told me it will cost $20 to send you a new in the right size. I paid this amount and after 3 months I still haven't received the dress and they won't refund the money even though I paid more money twice, they won't send the shirt. Don't get involved with a Chinese website.

26 October 2025
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We are deeply concerned to hear about the delay with your replacement order. This is absolutely not the experience we want for our customers, and we sincerely apologize for the frustration caused by this extended wait.

It is our responsibility to ensure you receive the items you paid for. If you have paid an additional $20 for a new size and have not received it after three months, we need to investigate this with our logistics provider immediately to find out where the error occurred.

Because we cannot identify your order from your Trustpilot name, please contact us directly at support@chyrbaby.com with the subject line "URGENT - 3 MONTH DELAY". > Once we have your order number, we will prioritize your case to ensure you receive a full refund or an immediate tracking update. We are standing by to make this right for you.

Sincerely,

The Chyrbaby Team

Rated 1 out of 5 stars

Do not order from this site

Do not order from this site! They WILL not honor a return but only give you 10% on your next order. I am now stuck with 2 dresses - over $400

17 December 2025
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We are extremely concerned to hear about your experience, especially considering the significant amount of $400 spent. We sincerely apologize if you were told that we only offer a 10% discount on a future order instead of honoring a return—this is not the standard of service we aim for, nor does it fulfill our 14-day return commitment.

We understand that when you are unsatisfied with two dresses, a discount on a "next order" is not a helpful solution. We want to step in and fix this for you immediately.

Since we cannot find your order under your username, please contact us at support@chyrbaby.com with the subject line "URGENT - $400 RETURN REVIEW." > We have authorized our management team to prioritize your case and ensure a fair resolution that respects the amount you invested with us. We want to make sure you are not "stuck" with items that don't meet your needs.

Sincerely,

The Chyrbaby Team

Rated 1 out of 5 stars

I do not feel that I should have had to…

I do not feel that I should have had to ORDER another dress to be made whole on my first order. I actually did not mind paying the shipping EXCEPT you did not have another dress that I actually wanted. I ordered something that I "sort of liked" not something I really wanted. Response time has been terrible.

8 January 2026
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We hear you loud and clear, and we sincerely apologize. You are absolutely right—you should never feel forced to order a second item just to be "made whole" on a first order that didn't work out.

Shopping for a dress should be about finding something you love, not settling for something you "sort of like" because of a rigid return process. We also regret that our slow response time added to your frustration during this process.

We want to make this right without any further strings attached. Since we cannot identify your specific order from your username, please contact us at support@chyrbaby.com with the subject line "EXCHANGE RECTIFICATION."

We want to review both of your orders and find a solution that leaves you truly satisfied, rather than just "settling." We value your honesty as it helps us build a fairer service for everyone.

Sincerely,

The Chyrbaby Team

Rated 5 out of 5 stars

It was easy to order

It was easy to order, loved the first time buyer discount. I'm looking forward to trying this on and seeing how it fits!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

This company does false advertising

This company does false advertising. Their merchandise quality is not as shown on their website. Their workmanship is not good and sizing is not as advertised. It's difficult to contact them regarding any returns and complaints. They should not be allowed to sell to the U.S. Consumer.

5 January 2026
Unprompted review
Chyrbaby logo

Reply from Chyrbaby

We sincerely apologize for the frustration you’ve experienced. We hear your concern clearly: you should never feel forced to "order something else" just to resolve an issue with your initial purchase. Our goal is for you to have a dress you truly love, not one you "sort of like."

We also regret the slow response times you encountered. This is not the level of service we aim to provide. We value your honesty regarding our exchange process and are using your feedback to improve our flexibility, including offering more straightforward refund options in the future.

Since we cannot find your specific account from your profile name, please reach out to us at support@chyrbaby.com with the subject "Trustpilot Review - Order Help." We want to review your case and ensure you are not left with a product you aren't happy with.

Sincerely,

The Chyrbaby Team

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