The lady that helped me over the phone spoke very quickly with an Asian accent. However when I explained that I had hearing problems she kindly modified her speech. I explained that I have had securit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Churchill Insurance was one of the UK’s first direct motor insurers. Over the years our business has grown and so has the range of cover we provide. We offer car insurance, home insurance, travel insurance, pet insurance, van insurance and breakdown cover. Churchill is one of Britain’s most recognisable brands, thanks to our brand mascot Churchill the dog. Churchill provides good value insurance that lightens the load by working hard for our customers to get everything seamlessly back into place so that they can relax and get back to enjoying life to the full.
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quite easy to do to go from car to van insurance. Not much difference price wise.

Reply from Churchill
easy renewal and about the comparable price to other insurers

Reply from Churchill
Excellent customer care and service from start to finish. Made everything so easy. I would very highly recommend Churchill.

Reply from Churchill
"Different insurance providers may rate risk differently, based off a number of rating factors. Also, the service and cover available may be different. Thanks, Christy"
This is the response to a review where Churchill were intransigent about their money grabbing pricing.
Little and less than blue ribbon insurers always try to suggest the quote accepted from another insurer is somehow less that that offered by Churchill.
For the record, I offered the details to Quoteme happy who slashed £35 from the renewal quote.
I suggest that Christy takes up the "service and cover available may be different" issue with her parent company otherwise please save us from condescension and smug rubbish,

Reply from Churchill

Reply from Churchill
A reputable company and setting up my insurance needs was very easy at a competitive price.

Reply from Churchill
Never have had any problems with dealing with Churchill Insurance no reason to change all good thanks 👍

Reply from Churchill
Cristine who was representing Churchill, explained the ins and outs of my new policy. On that basis I renewed my policy. It was nice to speak to a person and this was vital in my renewal process.

Reply from Churchill
The lady on the phone was most helpful without being pushy

Reply from Churchill
Unable to log into the App, they send a code which you have to leave the App to retrieve, it makes you reopen the App which means getting another code, you end up going round in circles, can't view my renewal or make amendments as its all via the App, waste of time trying to call them. I've been with Churchill over 20 years but will now look at other insurance companies.
Thanks for the patronising response, yes I know how to tab in/out, your App is the only one that restarts the process.

Reply from Churchill
Churchill were very on the ball.
Considerate and empathetic when I phoned about my accident.
The young man on the phone was so kind and helpful.
Everything went like clockwork with the repairs and the claim
10 out of 10 Churchill

Reply from Churchill
Sorry can’t remember her name who dealt with me but she Very polite and helpful

Reply from Churchill
4 years with the company, never claimed a thing but still managed to increase my insurance by £120 per year. Great reward for loyalty. When I asked about a reduction they gave me £6 off !!! Will be my last year with them unless they start recognising good customers

Reply from Churchill

Reply from Churchill

Reply from Churchill
By bringing the price down - indicates to me that I am insuring with an honest broker. In these days when inflation appeares to be hitting every one, with not much chance of betterment for some time, when a careful driver returns to this country some 36 years ago after being away in the Colonies some 70 years previous and, due to a better standard of other drivers generally + road surfaces as found in other wider open countries, I have found it quite a pleasure, hence no accidents. And now you are rewarding me............thank you very much

Reply from Churchill
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.