Churchill Reviews 29,895

My wife had a policy for two years with Churchill and joined with 14 years no claims. We decided not to renew as the price increased and was much cheaper for same policy with Lloyds. We do however need proof of the 16 years no claims. I had provided Churchill with proof of the 14 years on two occasions and been promised (have screen shots) on two occasions they will email new NCD showing 16 years as the one they auto produce only shows 10+. The email never comes as they obviously do not want me to leave and is a total scam as they hope you let it go so you lose your full NCD and have to start again. You cannot speak to a human to resolve and their AI bots promise but are programmed not to deliver. Avoid this company as they trying to grab every penny and do not deliver on promises.

Update 05 June: after numerous messages using link Churchill sent below I have been fobbed off with a email saying I have 16 years NCD. They will not put in the correct letter format required by insurance companies as you cannot upload a email. No one is now answering my requests. The customer service is appalling and it seems they want use to meekly lose the NCDs we have built up so they can charge us more in the future. It appears I will need to escalate to FSA please avoid at all costs!

The online experience is very good, especially for customers with a hearing impairment. The website is easy to navigate, and the app is simple to use too. The price was also competitive, as I compared a few options before choosing Churchill for my car insurance.

Everything went smoothly. I was listened to, not just given a number of options of which non would be suitable. Real people for the win.

One of the cheapest quotes that I was given. Easy to complete, no issues.

Fantastic price for top class cover. Website easy to navigate. Clear and concise. Reputable company and great customer service.

Was sent a renewal quote.
Looked for something lower on a comparison site.
Found a lower identical quote, from Churchill !!!!
Started a 'chat' with Churchill but representative was unable to explain why renewal was higher than a brand new policy, eben though the same cover.
It's almost as if Churchill don't want to keep customers.
Still went with them on a new policy (not a renewal) as still a good deal, but if offered a similar situation next year will have to think very carefully.

From stat to finish Churchill have ben great with my car claim, i would definitely recommend them.

Great service, very reliable easy to talk to number one insurance company kind regards, Philip Winnan

Helpful very quick service

Very disappointed with the way I was treated you sent me a renewal of £328.19 and told me I didn't have to do anything and you'd just take the money, went to work on the day of renewal and came home midday to check my bank and you hadn't taken it out meaning I wasn't insured. Phoned you to resolve this issue and was told that because it had gone past 12pm that day it has gone up to £357.64 for no fault of my own I ended up paying more. For a loyal long term customer this is not ok. Paid with the same bank details you have stored, would of appreciated a phone call in the morning before the price went up and we could of sorted it out there and then instead costed me £30 more.

Very easy very fast I will highly recommend to van insurance

Very helpful staff. Sorted the issue I had. Quickly and efficiently

I score Churchill a BIG ZERO but that option was not available, I was advised right from the start of my claim that I was non-fault and have the dash cam footage which they made the decision from, this stayed the same for four months, then the third party put a dispute in with no evidence as to why, I received a call from Danny an existing claims handler and his attitude was rude and totally disgusting not something that I would of expected from a Churchill employee and my own insurance company, and I have also since being purposely  mislead by the claim handler Callum, I have been totally let down right from the start and my claim totally mishandled. I have since paid to have the footage reviewed independently, and there report agreed that Churchill should be pushing for 100% payment of the claim. I will not be renewing my insurance with them as I don’t trust them and I would advise anyone thinking of using them to think carefully and avoid them, as I’d hate to see this happen to someone else! 

The process of securing insurance was easy, staff were very helpful and the price was good.

What a rip off car ins with them this year they want 687 last year 334 what a bunch of rip off merchants
Actually went elsewhere and got it for 388

I have only given them 1 star because I don't think I can select none. This was the worst experience of making a calling in my life. I was reversed into by another vehicle pulling out of there dive, it was not up for dispute it was a no fault claim. Our vehicle a VW caravel adapted for my disabled family was vital to the well-being a safety of my complex family, my wife and I specialise in looking after children with dissabilites within the fostering service. We also have three of our own children that are disabled. Right from the start it was a nightmare, they could not provide a wheelchair accessible hire car, the created two difference accounts for the accident, the valuation engineer offered us more that £7,000 less than teh vehicle was worth by recording double the milage of your vehicle, he also claimed the vehicle had previous rust and damage prior to the accident and sent in photos of a completely different vehicle. Complaint after complaint was mishandled and ignored. Eventually a threat to take them to the financial ombudsman meant they sent another engineer who medal raised the offer by £6,500 proving they had seriously undervalued our claim. This second evaluation took over a month to complete and during that time our hire car was removed completely, our middle son missed important medial appointment because we were only giving 12 hours notice of the removal of our vehicle, our complaint was ignored. As we could not do without a vehicle we had to use all of our saving to purchase an inferior vehicle as we could not afford a winch to be fitted as we had to have it adapted for my disabled wife to drive. it cost us £100's in taxi's , I had to make over 50 call chasing them up and they eventually offer £350 compensation for 6 weeks of hell. Do not use this company, when we spoke to company that supplied the hire car, they told us Churchill would do anything at all to not pay out because people are skint and need the money to get mobile again. Thankgod we had some saving and could buy a new car, although inferior. For those families living hand to mouth this would have ten a disaster. Our complaint now sits with th2 financial ombudsman.

Churchill has been great over the years with my car insurance. So you can imagine my surprise that they have sent me a renewal which is £100 more expensive than last year! I can only presume you have hired Rachel Reeves as your Chief Renewal Officer? I have never claimed on my insurance so to put this up by this much is ridiculous. What’s the reason or reasons it’s gone up that much? Donald Trump? The war in Ukraine? The Iran War? Brexit? They’re the usual reasons why everything goes up in this country or so they say…