Ordered an Instax Mini camera bundle, for my daughters birthday. It arrived promptly, beatifully gift wrapped. My daughter was thrilled with it. Couldn't recommend this company high enough.
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Review summary
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Had a great experience with Ella on Benefit counter 👌 very knowledgeable on products and she did a great job on my brows 👍 will be back so thank you Ella 🥰 ....... Update! 15/10/2025 - Unfortunatl... See more
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Honestly i couldnt of been more impressed with this delivery. I ordered 2 bottles of fosfor, one of only a few places i could get it. It was beautifully wrapped, came with a little clarins gift, had a... See more
Company replied
Wow amazing service! I ordered online on a Wednesday night late and received my items Friday morning. Each item was individually packaged with such care ,I was so impressed. The website is great a... See more
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Company details
- #7 of 15 best companies in Pharmacy
- #2 of 5 best companies in Drug Store
- #11 of 28 best companies in Health and Beauty Shop
- #4 of 10 best companies in Online Pharmacy
- #6 of 10 best companies in Perfume Store
- #9 of 24 best companies in Vitamin and Supplements Store
About CH TRALEE
Written by the company
CH Tralee is a family-run pharmacy, beauty, and wellness store based in Tralee, Co. Kerry. Founded in 1967 by Patricia Chute and Fionán Harty, CH has grown from a local chemist into one of Ireland’s best-known independent retailers, now led by the second generation of the Harty family.
We offer over 18,000 carefully selected products both in-store and online at www.chtralee.com, ranging from skincare and fragrance to health, optical, and wellness services.
At CH, we’re passionate about customer care, expert advice, and bringing trusted brands to customers across Ireland. Whether you shop online or visit us in-store, we’re here to help you look and feel your best.
Our Promise to You
Written by the company
- Putting People First, Since 1967
- At CH Tralee, we’ve proudly supported our customers for generations. Whether you shop with us online or in-store, we’re here with expert advice, trusted products, and a team who truly cares.
Delivery & Collection You Can Count On
Free shipping on orders over €54.00 & free click & collect
Enjoy free delivery across the Republic of Ireland on orders over €54.00. Orders under €54.00 are charged €5.95. Delivery to Northern Ireland is €5.95, and UK delivery is €9.
Standard delivery time is typically 2–5 working days, though delays may occur during busy periods. We also offer a free Click & Collect service during store hours. Please allow 48–72 hours for processing.
For full details, visit our Delivery & Collection Information page.
Contact info
31 The Mall, County Kerry, V92 D79F, Tralee, Ireland
- 066 712 1331
- customerservice@chtralee.com
- chtralee.com
4.8
Excellent
315 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always buy online and fast delivery…
Always buy online and fast delivery thanks, also appreciate the little samples
25 August 2025
Reply from CH TRALEE
Hi Mandy,
Thank you for your lovely review! We’re so pleased to hear that your online orders continue to arrive quickly and that you enjoy the little samples we include. It’s always nice to add a small extra touch to brighten your day!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Ann Marie,
Thank you for your kind words! We’re delighted you enjoyed our selection and that your order reached you quickly. It means a lot to us that you would recommend CH Tralee to others.
Kind regards,
The CH Tralee Team
Mary in the Pharmacy 💯 customer service.
Mary in the Pharmacy is absolutely excellent, she always so cheerful, nothing too much bother. Thank you Mary for phoning me when my prescription came in. You are a 🌟. 🙌👏. As always 💯 customer care with a smile
18 December 2025
Unprompted review
Reply from CH TRALEE
Hi Noreen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Mary made your experience so positive and went the extra mile to let you know your prescription had arrived. She’ll be delighted to read your kind words.
We really appreciate you taking the time to share your experience and for recognising the team’s commitment to excellent service.
Kind regards,
The CH Tralee Team
Good selection of perfume
Was looking for a perfume everywhere, came across this shop which had it, easy website to use and fast delivery
5 December 2025
Unprompted review
Reply from CH TRALEE
Hi Mary,
Thank you for sharing your experience. We’re delighted you were able to find the perfume you were looking for and that you found our website easy to use. It’s great to hear that your order reached you quickly and smoothly!
Kind regards,
The CH Tralee Team
Excellent
Excellent, efficient service. Easy to order, lots of choice and great value. My purchases arrived in great time. Well packed and a lovely thank you card. Thank you all from a new customer in Cork. I will be back. Happy Christmas to you all.
9 December 2025
Unprompted review
Reply from CH TRALEE
Hi Catherine,
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that you enjoyed the smooth ordering experience, the wide selection, and the care taken with your delivery. It’s especially lovely to know the handwritten card made a difference; those small touches matter to us.
We’re thrilled to welcome you as a new customer from Cork and truly appreciate your kind words and support. Wishing you a very happy Christmas, and we look forward to welcoming you back again soon.
Kind regards,
The CH Tralee Team
Very efficient service and items were…
Very efficient service and items were packed well.
28 November 2025
Reply from CH TRALEE
Hi Carol,
Thank you so much for your lovely review! We're delighted to hear you found our service efficient and that your items arrived safely.
We really appreciate you taking the time to share your experience.
Thanks again,
The CH Tralee Tea
Highly recommend CH Tralee
Excellent service .Gifts arrived that I ordered for Christmas wrapped beautifully with bows.They also kindly gave me a extra little gift for me .Highly recommend .Thanks CH Tralee .
25 November 2025
Reply from CH TRALEE
Hi Rita,
Thank you for such a kind review. We are so happy you loved the Christmas wrapping and that the little extra gift made you smile. It truly means so much to us that you would recommend us.
Kind regards,
The CH Tralee Team
Highly recommend CH Tralee and will…
Highly recommend CH Tralee and will most definitely buy from them again. Purchase came well packaged. Thank you note and free sample also included to show their appreciation. Thank you CH Tralee.
25 November 2025
Reply from CH TRALEE
Hi Carol,
Thank you so much for your lovely recommendation. We are delighted you were happy with your order and the little extras. Your kind words truly mean a lot to us.
Kind regards,
The CH Tralee Team
Good delivery time with nice product…
Good delivery time with nice product and free gift
28 November 2025
Reply from CH TRALEE
Hi,
Thank you for your review. We’re glad your order arrived quickly and that you enjoyed your product and free gift. Your feedback is much appreciated.
Kind regards,
The CH Tralee Team
Love family run chemists
Love family run chemists, always buy from them, quick delivery and everything is affordable.
28 November 2025
Reply from CH TRALEE
Hi Lena,
Thank you so much for your kind words. We really appreciate your support of our family run business and are delighted you are happy with the service, speed and value.
Kind regards,
The CH Tralee Team
Always a good reliable service from CH…
Always a good reliable service from CH Tralee and excellent value
28 November 2025
Reply from CH TRALEE
Hi Niamh,
Thank you for your lovely feedback. We are delighted you continue to find our service reliable and great value. Your support means a lot to us.
Kind regards,
The CH Tralee Team
I was very happy with my online order…
I was very happy with my online order from this business/pharmacy. They had a product I found difficult to locate in Ireland & UK ! The order was delivered perfectly and timely to me but the ultimate customer service for me was the thank you card and a skincare sample included in my order package, I’ve spent lots of money on previous online ordering & not a thk u or free sample would be included. I’ll definitely be ordering again from this business…
27 November 2025
Reply from CH TRALEE
Hi Nora,
Thank you for such a thoughtful and encouraging review. We are so glad you were happy with your order and that you enjoyed the little extras. It means a lot to us that you noticed, and we truly appreciate your support. We look forward to sending your next order.
Kind regards,
The CH Tralee Team
Very easy to order products on the…
Very easy to order products on the excellent website. Also delivery of items was very effeciant
27 November 2025
Reply from CH TRALEE
Hi Breege,
Thank you so much for your kind review. We are delighted you found the website easy to use and the delivery efficient. We really appreciate your support.
Kind regards,
The CH Tralee Team
It was my first time shopping with ch…
It was my first time shopping with ch Tralee and I can’t recommend them enough they rang before sending my item to make sure I would be happy with it and sent some lovely samples which was a lovely surprise everyone I spoke with was lovely and it came so well packaged
26 November 2025
Reply from CH TRALEE
Hi Tracey,
Thank you for your kind words. We’re delighted your first order was such a positive experience!
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Ingrid,
Thank you for your review. We’re pleased you enjoyed our service!
Kind regards,
The CH Tralee Team
Got great value for money.And it was…
Got great value for money.And it was delivered very promptly
25 November 2025
Reply from CH TRALEE
Hi Anne,
We really appreciate your kind words. It’s great to hear you found everything good value and received your order without delay.
Kind regards,
The CH Tralee Team
Prompt service
Prompt service. I liked the free samples too! Nice touch. Would use CH Tralee again.
26 November 2025
Reply from CH TRALEE
Hi Margaret,
Thank you for your review. We are pleased you liked the fast service and enjoyed the free samples.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Lyndsey,
Thank you for your kind support. It really means a lot to us.
Kind regards,
The CH Tralee Team
Very fast delivery and very well packed
25 November 2025
Reply from CH TRALEE
Hi Helen,
Thank you so much for your lovely review. We’re delighted to hear your order arrived quickly and safely packed.
Kind regards,
The CH Tralee Team
Reply from CH TRALEE
Hi Eoin,
Thank you so much for your review. We really appreciate your support and are delighted you had a great experience with us.
Kind regards,
The CH Tralee Team
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