Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more
Company replied
It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want t... See more
Company replied
Easy to do Nice lady on other end Brilliant all paid for peace of mind when you are in the hospital awaiting operation Patricia Darch
Company replied
Company details
Written by the company
Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.
Contact info
PO Box 404, Alderley Edge, Cheshire , SK9 0EA, Alderley Edge, United Kingdom
- 0333 32 32 230
- theteam@chrysalisfinance.com
- chrysalisfinance.co.uk
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got my loan in no time
Got my loan in no time, and the online application was very easy to complete.
28 July 2026
Reply from Chrysalis Finance
Thank you for your lovely feedback. It's fantastic to hear that your application was quick and easy to complete and that your finance was approved so promptly. We really appreciate you sharing your experience.
Many thanks,
Betty at Chrysalis Finance
Processing a loan
You insisted of processing my loan long before an operation date had been agreed, then cancelled the loan because surgery was delayed.
1 July 2026
Reply from Chrysalis Finance
Thank you for taking the time to leave us your feedback, Andra. We're sorry to hear that your experience wasn't as smooth as it should have been. We understand how frustrating changes to treatment dates can be and appreciate you sharing your experience with us. Your comments have been noted and will help us continue to improve our processes. We wish you all the very best with your upcoming treatment.
Many thanks,
Betty at Chrysalis Finance
Carried out an online application
Carried out an online application , very simple and straightforward with immediate acceptance of the requested sum.
1 July 2026
Reply from Chrysalis Finance
Thank you for your review, Ian. We're delighted to hear that your online application was simple and straightforward and that you received an immediate decision. Making the process quick and easy for our customers is something we pride ourselves on.
Many thanks,
Betty at Chrysalis Finance
Easy to set up and use
28 July 2026
Reply from Chrysalis Finance
Thank you for your kind review, Graham. We're pleased to hear that you found everything easy to set up and use. We really appreciate your feedback and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
The signing up web site was straight…
The signing up web site was straight forward but the subsequence of knowing if you had been excepted and you first payment date were not clear.
28 July 2026
Reply from Chrysalis Finance
Thank you for your review, George. We're pleased to hear that you found the application straightforward. We also appreciate your comments regarding the acceptance notification and first payment information, as feedback like this helps us identify where we can improve the customer experience. Thank you for taking the time to share your thoughts.
Many thanks,
Betty at Chrysalis Finance
Helpful information given
Helpful information given in plain english made process of funding necessary surgery less stressful. Application was easy to complete and service was good with great communication through the process.
28 July 2026
Reply from Chrysalis Finance
Thank you for your lovely review, Myra. We're so pleased that our communication and straightforward information helped make arranging finance for your surgery less stressful. Supporting our customers through important healthcare decisions is exactly what we're here for. Thank you again for your kind words.
Many thanks,
Betty at Chrysalis Finance
As a customer
As a customer, my experience with Chrysalis Finance has been excellent. The application process was quick, simple, and easy to understand. I received a prompt decision, and the team communicated clearly throughout the process, making everything stress-free.
What I think Chrysalis Finance does particularly well is making healthcare treatments more affordable and accessible through flexible payment options. They focus on customer convenience, provide a smooth application experience, and offer excellent customer service. Overall, they make it easier for customers to proceed with important treatments without the burden of paying the full cost upfront.
27 July 2026
Reply from Chrysalis Finance
Thank you so much for your fantastic review, Veronica. We're delighted to hear that you found the entire experience quick, simple and stress-free. It's especially lovely to know that our flexible payment options and clear communication helped make your healthcare more accessible. We really appreciate you taking the time to share such detailed feedback.
Many thanks,
Betty at Chrysalis Finance
Easy
Easy to do. Handled effectively although I was firstly given inaccurate information.
22 July 2026
Reply from Chrysalis Finance
Thank you for your review, Michael. We're pleased that you found the overall process easy and that everything was handled effectively. We're sorry that you initially received inaccurate information, but we appreciate you bringing this to our attention. Thank you again for your valuable feedback.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, Robert. We're delighted to hear that arranging your interest-free finance was easy. We appreciate your feedback and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're pleased to hear that you found everything easy to set up. Thank you for choosing Chrysalis Finance, and we appreciate your feedback.
Many thanks,
Betty at Chrysalis Finance
Very efficient application and approval…
Very efficient application and approval service. Extremely pleased with service
27 July 2026
Reply from Chrysalis Finance
Thank you for your review, George. We're delighted to hear that you were pleased with our application and approval process. Thank you for your kind feedback, and we're glad we could help with your healthcare finance.
Many thanks,
Betty at Chrysalis Finance
Great Company.
Everything was set up prior to my surgery. Very easy to do really appreciate it.
27 July 2026
Reply from Chrysalis Finance
Thank you so much for your lovely review, Jeanette. We're pleased that everything was arranged ahead of your surgery and that you found the process easy from start to finish. We hope everything goes well and wish you a speedy recovery.
Many thanks,
Betty at Chrysalis Finance
You gave clear instructions and…
You gave clear instructions and procedure and implemented them with no hassle.
27 July 2026
Reply from Chrysalis Finance
Thank you for your kind review. We're delighted that you found our instructions clear and that everything was completed without any hassle. We appreciate you taking the time to leave us your feedback.
Many thanks,
Betty at Chrysalis Finance
Excellent service
Excellent service, easy to apply for the loan and was kept updated during the process. Would definitely recommend to anyone who wants to go private and spread the cost comfortably.
27 July 2026
Reply from Chrysalis Finance
Thank you for your fantastic review, Adam. We're delighted that your application was easy and that our updates kept you informed throughout the process. Thank you as well for recommending Chrysalis Finance, it really does mean a lot to us. We wish you all the very best with your treatment.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're so pleased to hear that you found everything straightforward and speedy and that our communication kept you updated throughout. Thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, Phil. We're really pleased to hear everything went according to plan and that arranging your finance helped take some of the stress away. We hope your treatment and recovery go smoothly.
Many thanks,
Betty at Chrysalis Finance
The application was quick and easy
The application was quick and easy. Once all details had been furnished, the checks were completed and the loan approved really fast. Correspondence is clear and comprehensive.
27 July 2026
Reply from Chrysalis Finance
Thank you for your lovely review, Nicky. It's wonderful to hear that your application was quick and easy and that your approval came through so quickly. We're also pleased that you found our communication clear and informative throughout the process.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review, John. We're delighted that you found our service efficient, helpful and of a high standard. Your feedback is greatly appreciated, and we're pleased we could assist you.
Many thanks,
Betty at Chrysalis Finance
Straightforward process
The processing of the finance was easy and quick. Communication was excellent before and after the application.
22 July 2026
Reply from Chrysalis Finance
Thank you for your lovely feedback, Alison. We're pleased to hear that arranging your finance was both easy and quick and that our communication kept you informed before and after your application. Thank you for taking the time to share your experience.
Many thanks,
Betty at Chrysalis Finance
Reply from Chrysalis Finance
Thank you for your review. We're delighted that you've found the process simple and straightforward so far. We appreciate your feedback and thank you for choosing Chrysalis Finance.
Many thanks,
Betty at Chrysalis Finance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.