Chrysalis Finance Reviews 

4,527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,725 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the extremely straightforward online application process, noting how fast loans are approved and how clear communication is maintained regarding payment plans. People consistently share that staff members and customer service teams are professional, highly supportive, and always ready to answer questions. Reviewers emphasize that organizing finance for medical procedures brings tremendous peace of mind, as funds are transferred directly to hospitals on time without unnecessary stress. Though some reviewers experienced difficulties, a few individuals mentioned specific problems such as unclear payment schedules, unexpected early direct debit charges before treatments occurred, or challenges with service expectations.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the quick, simple, and... See more

Service

Reviewers mention positive feedback about service, noting that loan and finance applications are simple,... See more

Payment

Customers consistently note positive experiences with payment, highlighting the straightforward setup for... See more

Staff

People report positive experiences with staff, describing them as professional and very helpful. Consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting professional, helpful, and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to circumstances I needed to take the private route for an operation. The medical group offering the treatment provided details of a 2 year interest free payment plan through their partners Chrys... See more

Company replied

Rated 5 out of 5 stars

My transaction with Chrysalis Finance was remarkably straightforward. They were helpful and the contract was very clear, no confusing wording. It was clear from the start how much I would be paying pe... See more

Company replied

Rated 5 out of 5 stars

It was really easy to complete the application and apply for the loan. Loved the utility where you could see how much adeposit made to the monthly payments so you can tailor it to how much you want t... See more

Company replied

Rated 5 out of 5 stars

My application was dealt promptly and Iam very happy with the service that I have received. I was kept informed by an Email when myapplication was completed. The customer service from Chry... See more

Company replied


Company details

  1. Finance Broker
  2. Financial Institution
  3. Non-Bank Financial Service
  4. Software Company

Written by the company

Chrysalis Finance are the UK’s largest ethical caring, and responsible lender in healthcare! Need private dental or healthcare treatment? Get the treatment you need, when you need it, with Chrysalis. Our payment options allow you to spread the cost of your treatment, paying in monthly instalments. No waiting list. No lengthy forms. No hassle. We're partnered with over 3,000 clinics. Find a Chrysalis Finance approved clinic by checking the list of partner clinics on our website. We care about you and your treatment. Acceptance is subject to status. Terms and Conditions apply.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(4,527)

1,727 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift and easy

Easy to manage online, swift decision.

10 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Ivan, it's fantastic to hear that you found our online application easy to manage and that you received a swift decision. We know how important a quick and straightforward process can be, so we're really pleased we could help. Thank you for sharing your feedback, Ivan, and we hope all goes well with your treatment.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

They were very helpful

They were very helpful, polite

9 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Joanne, thank you for your kind words. We're so pleased to hear that you found our team helpful and polite throughout your experience with Chrysalis Finance. Providing friendly, supportive service is always our priority. Thank you again for taking the time to leave us a review, and have a wonderful week.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Loan was arranged quickly

Loan was arranged quickly

10 months interest free was useful

Late change was handled easily

9 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Mike, we're delighted to hear that everything was arranged quickly for you and that the interest-free finance option was helpful. It's also great to know that the changes you needed were handled with ease, as we always strive to make the process as flexible and stress-free as possible. Thank you for your lovely feedback, Mike.

Many thanks,
Betty at Chrysalis Finance

Rated 4 out of 5 stars

Efficient but a touch expensive he operation was successful and timely…

The operation was successful and timely , courteous and efficient if a touch expensive for a 30 mins operation

8 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

David, thank you for taking the time to leave us your feedback. We're really pleased to hear that the finance process was courteous and efficient and that your operation was successful. We appreciate your comments regarding the cost and are grateful that you shared your experience with us. Wishing you all the very best with your recovery.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Prompt response on inquiry for optional…

Prompt response on inquiry for optional payment scheme
Set up easily.and implemented

8 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Penny, thank you for your lovely review. It's great to hear that your enquiry was dealt with promptly and that setting up your payment plan was quick and straightforward. We always aim to make the process as simple as possible, so we're delighted we could help. Have a lovely day!

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Quick and easy

8 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Janet, we're so pleased to hear that you found the application process quick and easy. Making finance simple and accessible is something we really pride ourselves on. Thank you for your kind feedback, and we hope everything goes well with your treatment.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Great service

Great service

8 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you so much for your lovely review! We're delighted to hear you received great service from us here at Chrysalis Finance. We really appreciate you taking the time to share your experience, and we hope you have a wonderful day.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very good quick response

Very good quick response

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Shirley, thank you for your kind words. We're delighted that you were happy with how quickly we responded. We know that receiving a prompt decision can make all the difference, so it's wonderful to hear your feedback. Have a lovely rest of your week!

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Easy process to follow

Easy process to follow
Helpful staff
Quick decision
Seamless service

7 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you for your fantastic review. We're really pleased that you found the application easy to follow and that our team could provide helpful support along with a quick decision. It's wonderful to know everything felt seamless for you. We truly appreciate your feedback.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

The application was very professional

The application was very quick and professionaI, no complicated or intrusive questions and I knew the next day I had been accepted. I would certainly recommend this company.

6 July 2026
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Reply from Chrysalis Finance

Elizabeth, thank you so much for your thoughtful review. We're delighted to hear that you found the application quick, professional and uncomplicated, and that you received your decision so promptly. Your recommendation means a great deal to us, and we really appreciate you taking the time to share your experience.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Straight forward

Straight forward, quick and easily organised.

7 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you for your kind feedback. We're so pleased to hear that you found everything straightforward, quick and easy to organise. Making the finance process simple for our customers is always our goal. We appreciate your review.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very helpful setting things up.

Very helpful setting things up.

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Simon, thank you for taking the time to leave us a review. It's wonderful to hear that you found our team helpful while getting everything set up. We really appreciate your feedback and are pleased we could assist.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Nuffield Health loan

The loan application was a simple process and the decision, service and payment direct to the Hospital was easy.

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Malcolm, thank you for sharing your experience. We're delighted that you found the application process simple and that everything from the decision through to payment was straightforward. We always aim to make arranging finance as easy as possible, so it's lovely to hear your feedback.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Self-funding private surgery through loan

Very easy to set up

29 June 2026
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Reply from Chrysalis Finance

Steve, thank you for your review. We're so pleased to hear that arranging finance for your surgery was easy to set up. We hope having finance in place has helped make the process that little bit less stressful. Wishing you all the very best.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

A very simple process

Very simple to apply with a quick result and very little form filling.
Easier than expected.

15 June 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Ruth, we're delighted to hear that the application was even easier than you expected. Keeping the process simple with minimal paperwork and quick decisions is exactly what we aim for. Thank you for your lovely feedback, and we wish you all the best.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Quick straightforward application

Quick straightforward application , instant decision at a time it was needed

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Duncan, thank you for your kind review. We're so pleased that you found the application quick and straightforward, particularly when you needed a prompt decision. It's great to know we could help at an important time. Thank you again for your feedback.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars
Chrysalis Finance logo

Reply from Chrysalis Finance

Thank you for your lovely review. We're delighted to hear that you found the whole process easy to use and seamless from start to finish. We really appreciate you taking the time to share your experience.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very easy to process and very efficient…

Very easy to process and very efficient with reply and approval

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Lucie, thank you for your wonderful feedback. It's fantastic to hear that you found the application process both easy and efficient, and that your approval came through quickly. We're delighted we could make everything straightforward for you.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

My expectations were met in full

My expectations were met in full. Good communication from Chrszlys throughout which provided clarity of the process and it’s progress

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Jonathan, thank you for your thoughtful review. We're so pleased to hear that we met your expectations and that our communication kept you informed throughout every stage of the process. Providing clear updates is really important to us, so your feedback means a lot.

Many thanks,
Betty at Chrysalis Finance

Rated 5 out of 5 stars

Very easy and straightforward…

Very easy and straightforward application.
Quick response.

6 July 2026
Chrysalis Finance logo

Reply from Chrysalis Finance

Gillian, thank you for your lovely review. We're delighted to hear that you found the application easy and straightforward and that you received a quick response. We appreciate your feedback and wish you all the very best.

Many thanks,
Betty at Chrysalis Finance

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