easy to select the watch I wanted, in a country where I live. I loved the trusted seller option which brings more security to the transaction especially as it was my first purchase on Chrono24.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I live in Switzerland and recently purchased my first watch through Chrono24 from a dealer based in the Czech Republic. Initially, I was unsure about buying from an international dealer for such an... See more
Everything went very smoothly. The watch was shipped quickly, and the seller was responsive and helpful throughout the process. The watch is in even better condition than I expected. I’m very happy wi... See more
I have purchased watches through Chrono24 two times this year, each intended as a gift. I had to return the first, which was not to the taste of my giftee. The second, from another dealer, was a brill... See more
Company details
Written by the company
Chrono24 est la plateforme internationale des montres de luxe. Trouvez la montre qu'il vous faut parmi plus de 250 000 offres ou proposez la vôtre à plus de 10 millions d'amateurs de montres chaque mois.
Contact info
Haid-und-Neu-Str. 18, 76131, Karlsruhe, Germany
- +49 721 96693-900
- chrono24.fr
4.8
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect site to trade watchs
1 May 2025
A great way to find and buy watches
1 May 2025
Fast delivery and good follow up
The whole process of buying the watch was smooth and clear. Highly recommend!
8 May 2025
They do their utmost to satisfy the buyer
Buying a Rolex from Langedyck Vintage Watches is a very satisfying experience. All went fine and I particularly want to thank Mick for his relentless efforts to meet my specific requirements. Since that first great experience I bought a Cartier from them. And the result was the same: A very thrustworthy supplier that does do what he promises!
15 January 2025
Second time
I have used Chrono24 some years before and was not disappointed this time. Excellent web site, good detail about the product and brilliant communication. I would trust Chrono24 for future purchases.
23 April 2025
Very happy …
Very happy with the way the deal was made and the fast conclusion. Even though the watch was presented as already worn with minor signs I’m yet to find the slightest scratch
30 April 2025
Better than expected
Item arrived quickly, fair negotiation and better condition than pictures.
10 April 2025
The watches I bought from a private…
The watches I bought from a private retailer called ds jewellery is fake and they are seiko sports 5 gmt. I cannot believe they sell these in uk. I wrote many mails to chrono still no answer...
29 March 2025
Unprompted review
Everything OK !
31 March 2025
Great choice of available watches and…
Great choice of available watches and high quality sellers.
4 March 2025
Great watch, good buying experience, frustrating delivery
Overall my experience was good, except that sometimes the price changed without explanation and the delivery was slow and frustrating (that's an issue with the delivery company, not with the seller or Chrono24).
30 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought a Cartier Panthère watch from…
I bought a Cartier Panthère watch from this seller. The watch arrived with a generic (blank) certificate, with no store mentioned, no serial number, and no stamp. A Cartier Santos box...
had previously asked the seller to adjust the bracelet. He told me he would do it but didn’t. I received the watch far too big for me and had to sort it out myself. No response to my requests, no goodwill gesture. No further contact since. This seller is not reliable!
One really wonders what the "certified" badge on Chrono24 is actually for.
17 January 2025
Reply from Chrono24
Dear Maxime,
Thank you for sharing your experience with us. We sincerely apologize for the issues you have encountered with your purchase of the Cartier Panthère watch from one of our sellers. It is regrettable to hear that the watch arrived with a generic certificate and an incorrect box, and that your request for bracelet adjustment was not fulfilled by the seller.
We understand your frustration, especially with the lack of response and the absence of a goodwill gesture from the seller. This is certainly not the level of service we expect from our sellers on Chrono24.
To address this matter, we encourage you to open a mediation process within 14 days of receiving the item. This process is designed to help resolve disputes between buyers and sellers with the assistance of our dedicated support team. We are committed to ensuring that your concerns are addressed and that a fair resolution is reached.
Kind regards,
Chrono24
Great value for money
Great site, great communication, secured payment, great delivery, what else...
25 January 2025
Wonderful experience
Wonderful experience, good side very serious. I've never had a problem with them.
20 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.