Chrono24 Reviews 

10,102
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service and trustworthiness, often appreciating the robust safeguards and escrow system that provide peace of mind for high-value purchases. Many people find the purchasing process clear, easy, and the website user-friendly, making it simple to find and select desired watches. Reviewers frequently praise the product quality, noting items are often exactly as described and well-packaged, with prompt and efficient delivery services keeping them informed throughout. However, some customers also noted instances where the product received was not entirely as advertised, citing issues like misleading descriptions, incorrect accessories, or watches arriving with defects such as being consistently slow or having faulty components. A few other people also felt that the delivery process, particularly concerning the courier services, could be disappointing, mentioning delays or issues with attempted deliveries.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition and accurate... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of communication... See more

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Website

Users describe positive interactions with the website, finding it easy to navigate and intuitive for... See more

Delivery service

People report positive experiences with delivery service, often highlighting swift and fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including pos... See more

Rated 5 out of 5 stars

The actual watch I'd ordered had a defect that Chrono24 deemed unacceptable when they did their final checks and so they replaced the used watch I had ordered with a brand new one! TBH I suspected a s... See more

Rated 5 out of 5 stars

first time user of chrono24. superb way of buying your grail watch!! website is easy to navigate, all the watch dealers i dealt with where professional and courteous throughout, the escrow account... See more

Rated 5 out of 5 stars

Purchasing process was clear and I could select easily a professional seller for my search, a buyer protection scheme as well as a certified watch. The process of chrono24 only releasing the funds... See more


Company details

  1. Shopping & Fashion

Written by the company

Buy new & pre-owned watches on Chrono24 & sell them globally. More than 323,077 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.8

All reviews

(10,102)

759 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Easy transaction

Over all the transaction went perfectly, no problems.
My only concern was that the item description was misleading which meant that I had to purchase extra bracelet links to get the watch on. I suggested a refund of 50% of the cost of the links as a matter of good will. This matter was not followed up by your customer services.

2 May 2026
Rated 5 out of 5 stars

Great Watch, Great Communication

Excellent communication throughout and the watch arrived exactly as described. The dealer was professional, responsive, and accommodated my requests during the transaction. Packaging was secure and the watch was in very good condition. The only downside was the shipping experience with UPS, which was less than ideal, although this was outside the dealer's control. Overall, a very positive buying experience.

20 May 2026
Rated 5 out of 5 stars

Sublime Retail Experience.

Watch arrived in UK, after 11 days, via FedEx. Import and VAT payments paid online prior to receipt. Good communication from Chrono24 at appropriate moments in the Order process. Complete worry-free retail experience. Highly recommended!

26 May 2026
Rated 5 out of 5 stars

Loving the Chrono24 experience

Loving the Chrono24 experience, the website works well, all of the lists, filters and advice is spot on. Purchasing through the escrow system is secure and works well. My collection and knowledge are growing nicely, although my bank account is decreasing at a similar pace…

31 May 2026
Rated 5 out of 5 stars

Unusual way to shop

Originally I thought the Chrono website was a seller/distributor but after an enquiry I have found that they are acting as intermediate between a buyer and the seller; much like an eBay. I had to order the watch to another country as the seller would not post the goods to the UK. I got the confirmation it has been safely delivered and I will collect it in two month time.
Good & safe shopping experience with many emails to confirm the delivery, specs and tracking.

14 May 2026
Rated 5 out of 5 stars

Great service

Great service, great communication, fast delivery. I received the verified service very happy with the process.

5 May 2026
Rated 5 out of 5 stars

This is the best and most trusted of…

This is the best and most trusted of all watch buying sites. Watches, listed by sellers from all over the world, are available, along with pictures, full descriptions and the total cost (including postage). When you decide to buy a watch, your money is held with the company and is only sent to the seller when you receive your purchase. The company continually messages the seller if the watch hasn't been sent. Excellent service and trustworthy, too.

26 May 2026

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