Chroma Italy Hotels Reviews 17

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hotel

Information provided by various external sources

Miglior prezzo garantito, conferma immediata, prenotazione sicura, recensioni verificate, ti applichiamo il prezzo più basso


Contact info

3.4

Average

TrustScore 3.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very disappointed

Very disappointed. We had a family vacation scheduled for this property and our flight had a travel advisory which made rescheduling difficult. We attempted to contact the hotel by phone and had a hard time with communication. The person my fiance talked to asked her to contact them through WhatsApp. We did, and did not get a reply. We also emailed multiple times without response. I was called by a Rome international code phone number while driving but could not answer since hands free was not connected. There was no voicemail left to know who called so I am not sure if it was this hotel or an attraction I had booked. I also emailed after a few days to see if they would reschedule my dates since I rescheduled my flight to Rome for the fall season but again, nothing. I need to book a hotel still for fall but very nervous about this place. I hope my experience is an anomaly and not how they operate normally. Due to my nature of business I travel very frequently and have never had such a rough time with a hotel experience. Dr. J

3 March 2020
Unprompted review
Rated 5 out of 5 stars

Just as presented in the photos

Just as presented in the photos, our room was really clean. The staff is really friendly and thoughtful, location also really good, close to Termini's station. Definitely recommend. ^^

15 July 2018
Unprompted review
Rated 5 out of 5 stars

Nice place to stay

Realy clean Apt. The staff was very helpfull and kind. The breakfast is at an traditional Italian café downstairs. Had a good cup of cappuccino each day and a teasty croissant.
I would recommend this place.

10 July 2018
Unprompted review
Rated 1 out of 5 stars

one coffee , no more.

The bus to the hote comes every 30 minutes. For the rooms, you can ear when your neighbour is just speaking and the breakfast is very limited. One coffee, no more.

13 April 2018
Unprompted review
Rated 3 out of 5 stars

Excellent location

The location of this apartment was amazing it’s right in the middle of everything and easy to walk to all of Rome’s best attractions. The nearby square is always full of people and a great place to hang out. The reason we didn’t rate this higher was because the inside of the apartment was dark and had an unpleasant (musty) smell to it. There were also bugs in the shower and the sheets didn’t feel clean.

26 March 2018
Unprompted review
Rated 5 out of 5 stars

Lovely place

Lovely place, fantastic location, with good shops, restaurant and cafes all around. Public transportation with different options all close by. The staff was very nice, even helped us with the booking of taxi to the airport.
And with the added value of a communal small kitchen!

21 March 2018
Unprompted review
Rated 5 out of 5 stars

Our stay at the chromaexy was amazing

Our stay at the chromaexy was amazing. The place is very beautiful, clean, very close to the metro station which made our travels very easy.
Definitely in the future we will be revisiting it again !! Chris siamo

20 March 2018
Unprompted review
Chroma Italy Hotels logo

Reply from Chroma Italy Hotels

Thank you very much Chris.

We was very glad to host you.

Your satisfaction is our pride.

Show reviews in all languages. (17 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look