***UPDATE*** Following on from my review I did receive a new item, including all parts which I am very appreciative of. Still lack of communication from the company but have to say I am very please... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase of a garden umbrella - easy to order and came very quickly. The only slight negative is that unlike others I’ve had in the past it doesn’t have a strap to wrap around t... See more
Company replied
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described. Would highly recommend, we have since gone on to buy more products from... See more
Company replied
Ordering process was easy. Parasol arrived quickly, very well packed and with excellent assembly instructions. The parasol is a quality build, robust and solid. It took two of us to assemble it but it... See more
Company replied
Company details
Written by the company
Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget. We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Why Choose Christow?
Written by the company
- Affordable Quality
- Creating your dream home and garden shouldn't have to cost. That's why we're committed to producing products of the highest quality at a price to suit your budget.
- UK Based
- We're based on the edge of Dartmoor, Devon - one of the most beautiful locations in the UK. We love it so much we even share our name with a village on Dartmoor.
Free UK Delivery
No Minimum Purchase
Purchases completed before 2pm will be dispatched the same day.
Contact info
This Is It Stores Online, Amy House, 8 Wentworth Road, Heathfield , TQ12 6TL, Newton Abbot, United Kingdom
- 0345 519 1599
- sales@christow.co.uk
- christow.co.uk
Up to 63% Off
4.5
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company delivery was really…
Great company delivery was really quick, response from customer services was excellent. Item is high quality and as described.
Would highly recommend, we have since gone on to buy more products from this site
15 July 2026
Unprompted review
Reply from Christow
Thank you for your wonderful review! We're delighted you were pleased with our service and the quality of your item. We really appreciate your continued support and recommendation!
Continued Terrible Customer Service
Following my previous review citing terrible customer service, I was contacted by Christow with an offer of a resolution.
I replied requesting a replacement item and express delivery.
Still no acknowledgment or details of the item being shipped.
Certainly no ‘express’ resolution, still waiting for the items I ordered in June.
29 June 2026
Unprompted review
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
The parasol is a lovely colour but the…
The parasol is a lovely colour but the mechanism to open and close it does not work. I have asked for a refund but am still awaiting a response other than 2 computer generated emails saying how busy the supplier is. I am really disappointed.
1 July 2026
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
oderered weights for umbrella they…
oderered weights for umbrella they arrived packaged well product is of a high quality and would recommend this company
1 July 2026
Reply from Christow
Thank you for your fantastic review! We're delighted to hear your umbrella weights arrived well packaged and that you're pleased with the quality. We really appreciate your recommendation!
They have lack of customer services
They have lack of customer services. Never email you back when you actually need them. Do not answer calls when you need them. They work with Evri on delivery and they have done a mess. At the same time these Christow people didn’t even repspond. I will never buy from them again
30 June 2026
Reply from Christow
Hi there,
Thanks for taking the time to leave a review for us.
I do apologise for the difficulties you've experienced in contacting our Customer Service team, and with the delivery process. We understand your frustration and are truly sorry for the lack of communication - we are experiencing high volumes of contact at the moment, but the team are working hard to reduce the response times!
I can see that your order was refunded prior to the review, so I do hope this resolves the issues for you.
Take care,
Ruth
Great product which was simple to…
Great product which was simple to assemble, delivered promptly. Well done.
23 June 2026
Reply from Christow
Thank you for your great feedback! We're so pleased to hear your order arrived promptly and that you found it simple to assemble. We really appreciate your support!
Easy to order
Easy to order. Comprehesive description of product. Easy to assemble which I managed on my own. I did treat the wood after assembly. 4 stars because delivery man wanted to leave it on the doorstep or put it in the house. Bearing in mind this was a small shed I was expecting it to be left at the side of the house. With a little pleading he moved it to the side of the house. Knoŵing this was a heavy product he didn't use a trolly, hence his reluctance to leave where I asked.
23 June 2026
Reply from Christow
Thank you for your thoughtful review. We're delighted to hear you found the ordering process straightforward and that the shed was easy to assemble. We're sorry to hear about your delivery experience, and we really appreciate your feedback as it helps us improve our service.
Makes a great raised bed
Really prompt delivery, easy to assemble and item looked as described on website. Makes a great raised bed - would recommend.
30 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted you're happy with your raised bed and that it was easy to assemble and arrived promptly. We really appreciate your recommendation.
Reply from Christow
Thank you for your review! We're delighted to hear you found our website easy to use and were happy with the delivery updates and service. We really appreciate your feedback.
Good customer service.
We ordered a parasol but it was faulty. Christow replaced it very quickly, no quibbles!
23 June 2026
Reply from Christow
Thank you for your review! We're sorry you experienced an issue with your parasol, but we're pleased we could resolve it quickly. We really appreciate your kind words about our customer service.
Great service
Great service. Bought a lovely resin bird bath. Easy to order and exactly as described. Quick dispatch and arrived well packed. Price was very reasonable... and the birds like it!
Very happy with it.
21 June 2026
Reply from Christow
Thank you for your wonderful review! We're delighted you're happy with your resin bird bath and our service. It's great to hear it arrived well packed and, most importantly, that the birds are enjoying it too!
Reply from Christow
Thank you for your review! We're pleased to hear you're happy with the quality and that the product was exactly as described. We really appreciate your feedback.
Lovely products
The items I bought, which were a bathroom cabinet and toilet roll holder/cabinet, were lovely. They were both self assembly but not too difficult to put together (my husband and I are both in our late 60's)
30 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted you're pleased with your bathroom cabinet and toilet roll holder, and that you found them easy to assemble. We hope you enjoy them for years to come.
Great delivery poor product and customer service
We were so delighted to receive our lovely raspberry shanghai parasol so promptly and all was well for the first couple of days then the hand crank failed popping out from the pole making it impossible to raise or lower the parasol.In addition the end of one of the spokes snapped.
We immediately contacted Christow via email as customer service number was not functional.
We received an aknowledgment and detailed the problems above but have received no response what so ever since. We asked for a replacement but again have heard nothing.
30 June 2026
Reply from Christow
Good morning
I sorry to hear about the issue you have had.
If you would like to contact our customer service team from the email address used in the order, they would be happy to assist you.
Kind regards
Customer Service Team
Reply from Christow
Thank you for your review! We're pleased to hear your order arrived quickly and was easy to assemble. We really appreciate your feedback and hope you enjoy your purchase.
Arrived quicker than I expected & very…
Arrived quicker than I expected & very pleasant delivery driver Parasol super
29 June 2026
Reply from Christow
Thank you for your lovely review! We're delighted to hear your parasol arrived sooner than expected and that you had a great delivery experience. We hope you enjoy your new parasol for many sunny days to come.
Awful service
Only gave one star because I couldn’t give zero. Ordered a bird bath, over a week for delivery after being told it can’t be delivered day after day. Was told by staff a refund would be processed. Finally the item was delivered but missing 4 pieces so can’t put it together. Sent all the proof to the company who barely reply and the answer was basically ‘the order has been fulfilled’. All I want is a replacement or my money back! The company promised me a refund whether the item was delivered or not, they never fulfilled their promise! I will advise people not to order from this company.
26 June 2026
Unprompted review
Reply from Christow
Good morning
Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.
Kind regards
Customer Service Team
Good morning
Thank you for taking the time to leave a review.
We have requested more information so that we can identify your case and respond in more detail.
Kind regards
Customer Service Team
Trying to process a return- no response…
Trying to process a return- no response over email and the telephone number provided on the website does not work.
23 June 2026
Reply from Christow
Good morning
Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.
Kind regards
Customer Service Team
Excellent Service, Great Product
Great, quick delivery, good price and exactly as described on the website. Happy Customer!
30 June 2026
Reply from Christow
Thank you for your fantastic review! We're delighted to hear you were happy with the quick delivery, great value, and that everything was exactly as described. We really appreciate your support and hope to welcome you back again soon.
Reply from Christow
Thank you for your lovely review! We're delighted to hear you're pleased with your bird bath and that it arrived promptly. We really appreciate your feedback and hope you enjoy it for years to come.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.