Christow Reviews 

Great umbrella which is fantastic for my balcony. I was very pleased for your service and keeping me updated regarding the delivery

The bird bath I bought is brilliant, for less than £20, including delivery, it is worth every penny.
It looks smart in the garden and the birds love it, it has really helped them in this heatwave.
I chose this one because you can fill the base with gravel or sand to keep it sturdy, when the bigger birds land on it.

Bought a 3m banana cantilever parasol from Christow last year and initially all good, but quality is not up to standard. On a windy day, the poles tore through the canvas points (no rounded edges inside, so easy to tear) easily. Completely not up to standard for British weather conditions.

I’m confused by all the positive reviews, it’s been four weeks of nightmare. Ordered a parasol and weights, weights arrived but parasol stayed at delivery depot, I couldn’t get a response from Christow - it seems to take seven days to get a reply from each email. After three weeks Evri finally came back and said it was now out for delivery. I actually waited in for three days this week because I kept thinking it would arrive as it was ‘out for delivery arriving today’ evri finally replied to say they had attempted delivery, they didn’t, I have a camera doorbell so I would know. And it was now being returned to sender. It still says it’s out for delivery on the tracker.
Now four weeks on from ordering and Christow still has my money, I have weights and no parasol, it’s been hard to be in my garden without shade. The worst part has been the painfully slow replies, seven days at a time to my emails, and the phone just rings out when I call.

Parasol arrived without bottom pole!!
Sent an email, automated response said very busy won't respond to email for 7 to 10 days!!
Too long so decided to do a return.
Scheduled collection and Evri never turned up!!
Recieved an email advising me to reschedule the collection. I did that, again Evri didn't collect!!
Awaiting response to my latest email.
Christow have my money and I'm stuck with a Parasol I can't use and no way of getting it returned!!
Please help!!

Good service and delivery
Very well wrapped and packaged

Product exactly as described. Quick delivery

Very good delivery time. Well packed. Easy to construct, but needed two people. Finished product looks good and is of good quality

This will be my third purchase from Christow and I’m very delighted with the quality and price of each of them. The delivery is very quick and informative. Thank you Christows see you again.

Good selection, good price, efficient service
Thankyou.

Fantastic, swift service and an excellent product.

Bird table arrived promptly and a great price

Just what i ordered and came very quickly
I will come again

Dreadful customer service. Faulty item received and has take nearly 3 months to be resolved. Even then the replacement item is faulty but by this point I didn't have the energy to deal with them anymore, so have found a workaround. The most infuriating system of emailing them and they take ages to respond and then don't include the email chain. They were reluctant to replace the faulty item at first and eventually agreed. Then Evri failed to collect it on 5 occasions. Christow never acknowledged receipt and it required further phone calls and emails to resolve. I will never ever buy from this company again. Needlessly stressful and terrible customer service.

I bought a parasol and base. The parasol is lovely but the base has never arrived so I had to get one elsewhere.
Evri I think have lost it.

Bought as a present for my son, he absolutely loves the style of the lamp. A good quality, got to us in good time for the event (even was expected a couple of days later) happy with the delivery too

I ordered a parasol and granite base. Both arrived and the base was missing crucial parts meaning I can't use the parasol. Emailed customer service with pictures and was told 'we can't replace missing parts, sorry.'
No offer to return the base, no offer of a refund. So now I've got a base and a parasol that I'm unable to use!

Smooth online purchases, very quick delivery, and when I needed to cancel an order it was actioned immediately, no quibble and very friendly response.

The descriptions on the website are accurate. Dispatch is quick and parcels arrived well packaged.