Chorley Group Reviews 

9,167
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 445 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often highlighting their extensive knowledge and respectful approach. Many found the service and overall user experience to be excellent, appreciating the smooth, stress-free process and efficient handling of their needs from initial contact to vehicle collection. However, some customers also noted dissatisfaction with aftercare and support, experiencing poor communication or a lack of willingness to resolve issues post-purchase. This included instances where product faults, such as oil leaks or sensor problems, were not adequately addressed, leading to frustration and additional inconvenience for consumers.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the first-class and incredible... See more

Product

Customers had ambiguous experiences with product, with some praising the great selection of new and used... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional service and a... See more

User experience

Users describe positive interactions with the overall experience, consistently highlighting it as smooth,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I dealt with Brodie at The Chorley Group. He was brilliant. There were a few issues which he sorted out alongside Rachel. Great customer service and would highly recommend.

Company replied

Rated 4 out of 5 stars

both Adam and Brian where easy to talk to and great to deal with car was presented on time this is the second time i have bought a Hyundai car at Blackpool many thanks

Company replied

Rated 5 out of 5 stars

Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more

Company replied

Rated 5 out of 5 stars

First class service from the team at Chorley Nissan. Jack was superb in the whole process, kept us informed at every stage of the process and within a week we were driving away in our car. Really plea... See more


Company details

  1. Car Dealer
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Nissan Dealer
  6. Used Car Dealer

Written by the company

Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.

chorleygroup.co.uk Details

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(9,167)

441 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

I dealt with Will at Chorley Group Wigan. He was great from start to finish and made the whole process quick and easy and did everything he said he would. A pleasure to do business with and I would definitely recommend

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Adam was absolutely fantastic came out…

Adam was absolutely fantastic came out to us never once pushing or making us feel uncomfortable he answered all our questions about the car we was looking at then when we decided to buy he done everything for us would highly recommend going there.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I bought a car from Chorley Nissan in…

I bought a car from Chorley Nissan in Wigan and a big thanks to Adam for sorting us our car out he was great and took care of everything and even getting rid of me old car which was at end of life. Great cars for sale and reasonable prices. Would definitely recommend. Thank you

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

From start to finish could not fault the service we received when we bought a car from the Bolton branch.
Chris and Danny could not help us enough and went out of there way to make the sale go through smoothly.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a brilliant experience at Wigan…

Had a brilliant experience at Wigan Nissan. Tom Shuttleworth was the salesman that was dealing with me . He was excellent.He helped me find my new car . Kept me up to date with all the process and on the day of collection, everything rang so smoothly. Love my car so much and would definitely go back and speak with Tom over my next car. Massive Thank You again Tom for being so helpful

19 July 2026
Unprompted review
Rated 1 out of 5 stars

terrible

terrible over the past three times our car went in to be fixed items have been stolen. a hello kitty fan from the back of the left seat when the carama went in to be fixed earlier this year. next the air con went a pen was stolen. now lastly they called it in for software update and now my special glasses i need to be outside have been stolen from the same back of the seat the fan was in. they are refusing to pay for replacement glasses the glasses were left the night before it went into them and gone after it come back. saying no cctv? surely that would show someone in the back of the car were they should not of been in the first place. won’t be using ormskirk one again next car w8nt have anything to do with these idiots.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service from the team at…

First class service from the team at Chorley Nissan. Jack was superb in the whole process, kept us informed at every stage of the process and within a week we were driving away in our car. Really pleased we chose Chorley Nissan and would highly recommend them to others. Great selection of new and used cars

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I found the staff at MG Chorley very…

I found the staff at MG Chorley very helpful and friendly. They took time to explain everything in detail and answered all my questions. The part change process was efficient and a fare price was offered for my old car. Alex found me a new care which met all my requirements and is a great colour! On hand over day Simon was very helpful and accommodating, sitting in the car with me and explaining how everything worked. That meant I could drive home confidently.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great process

It was a very smooth process and the salesman made us welcome and gave us an honest opinion when we had told him what we were looking for. I would definitely recommend.

9 July 2026
Unprompted review
Chorley Group logo

Reply from Chorley Group

Dear David,

Thank you for your fantastic review!

We're delighted to hear you had such a smooth and enjoyable experience with us. It's great to know our team provided honest advice, made you feel welcome, and helped you find the right vehicle for your needs without any pressure.

We really appreciate your recommendation and thank you for choosing Chorley Group.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

Rated 5 out of 5 stars

Superb Service

We had an excellent experience purchasing our new MG S9 from Chorley MG. From start to finish, the whole process was smooth, straightforward, and completely hassle-free.

A special thank you to Megan, who provided superb service throughout. She was friendly, professional, knowledgeable, and kept us informed every step of the way, making the entire purchase feel seamless. Nothing was too much trouble, and she made collecting our new car today a really enjoyable experience.

We're absolutely delighted with our new MG S9 and couldn't be happier with the outstanding customer service we received. We would highly recommend Chorley Group to anyone looking for a new car, and especially Megan for making the whole experience so easy and enjoyable.

Thank you once again, S&S.

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Be very weary of finance negotiations

Very Disappointing experience with Chorley Motors.
Approached dealership excited about buying a car, but unfortunately the overall process left us feeling uncomfortable and lacking extreme confidence especially in the transparency of the finance and negotiation discussions. I’d be very weary going in as a naive customer.
While the staff were polite throughout (typically sales trained) the experience ultimately became stressful rather than enjoyable, and despite raising our concerns directly with management, we remain disappointed with the outcome and overall handling of the matter.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with this…

Had a great experience with this company. Had a fair way to travel to see the vehicle and was relying on the companies description of it, and it was as described, if not better !
Adam looked after me without the usual pressure sell.
I have no hesitation in recommending Chorley Preston and their website will be my first port of call in should I consider another purchase

9 July 2026
Unprompted review
Rated 5 out of 5 stars

BIG THANKYOU…

Would just like to say a BIG THANKYOU to Sean Black purchased my. New car & the process was made so easy for me .
Sean Black even arranged delivery to my home address , very professional, would certainly 100% recommend & would certainly buy again.
Once again a big thank you to Sean .

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience, especially with Adam

I went to view a car with Adam but it was not quite what I was looking for. Him and his manager then went out of their way to find me the car I wanted and at a great price. They delivered it for me and dealt with the paperwork to de-register my old car making it easy to do business with them.
The service was amazing, did not feel pressured in any way, such a friendly team each and every one of the people I dealt with. I can't recommend them highly enough for anyone looking to buy a car.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

The staff were amazing. Especially Sean Black

The staff were amazing, no hard sell just honest answers to questions. The sales team told me to take time to think about the car before committing to buy. I have never ever come across this before as most sales staff sell their products with a hard sell. It really was a pleasure doing business with them.

19 June 2026
Unprompted review
Chorley Group logo

Reply from Chorley Group

Hi Joani,

Thank you for your fantastic review!

We're delighted to hear you had such a positive experience with our team. It's great to know you appreciated the honest advice, relaxed approach and that you never felt under pressure throughout your purchase journey.

We believe buying a car should be an enjoyable experience, with customers given the time and information they need to make the right decision, so we're thrilled this came across during your visit.

Thank you for choosing Chorley Group, and we hope you enjoy your new vehicle.

Kind Regards,

Nicole Butcher
Client Services Manager
Chorley Group

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