The minute we visited Chorley Group Burnley we were made to feel welcome. The Sales Executive that looked after us was Andrew, who gave us a brief history insight in to how the group was formed. He ar... See more
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Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... See more
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Had a very good experience buying our car from Chorley Nissan. Tommy from the sales team made the entire process very efficient smooth and effortless without making us feel pressured like you expect... See more
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First class service from the team at Chorley Nissan. Jack was superb in the whole process, kept us informed at every stage of the process and within a week we were driving away in our car. Really plea... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Repair and Maintenance
- Motor Vehicle Dealer
- Nissan Dealer
- Used Car Dealer
Written by the company
Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.
chorleygroup.co.uk Details
Written by the company
Contact info
Head Office- Ackhurst Road, PR7 1NN, Chorley, United Kingdom
- 01253-298833
- info@chorleygroup.co.uk
- chorleygroup.co.uk
4.5
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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I was booked in for my first service…
I was booked in for my first service with the MG HS. The booking from start to Finnish was absolutely first class. Their customer service is amazing .I received constant reminder messages from MG Chorely which for me is very reassuring. The car was booked in and I really have to say they accommodated every need that I had. Initially I requested to drop the car off the night before IE Thursday and pick up the day after on the Saturday. The online check in is great and the fact you can visit the showroom go to the booking screen enter the car details and confirm the appointment add a parking location for your car and then leave the key in a secured key locker just makes the process so much easier. Picking up the car was also flawless too. I received a text first to confirm the service was completed with an online report and a video of the technician showing the tyres and brakes along with the suspension etc. shortly afterwards I received a confirmation text to advise what code to use to collect your car, all I did was go to the showroom enter my registration the key code id received and collected my car. A totally hassle free no nonsense approach very easy and so quick and simple.
Along with this my car had a fault with the front and rear passenger wheels after it being inspected MG went through their process to establish whether it was a warranty fault and they replaced both the wheels at the same time.
Myself and my wife are looking to purchase another MG in the next year as she absolutely loves my car. We have the HS plug in phev and I have to say the range on the electric on this car is absolutely perfect for us for our day to day trips.
Thanks MG Chorely your a great dealership and I am very happy with the service I have received.
Regards
Paul
28 August 2026
Unprompted review
I had a fantastic experience from start…
I had a fantastic experience from start to finish, Will Lewis had the car prepared to a very high standard for me and kept me up to speed with the progress right up to the delivery of the car. Brilliant service and very easy to do business with!
27 August 2026
Unprompted review
I was kept informed and the purchase of…
I was kept informed and the purchase of my new car was straightforward.
7 August 2026
Unprompted review
Reply from Chorley Group
Hi there,
Thank you for your lovely review! We’re delighted to hear you were kept informed throughout and that the purchase of your new car was straightforward and hassle-free.
We really appreciate your feedback and thank you for choosing Chorley Group. We hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
A seamless experience from start to…
A seamless experience from start to finish.
Tom made sure I was happy with my purchase and answered all my questions.
He sat in the car with me before I drove away and made sure I was happy with everything.
I love my purchase. One happy customer 😊
25 August 2026
Unprompted review
Reply from Chorley Group
Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you had such a seamless experience from start to finish and that you’re so happy with your new car.
It’s great to know Tom took the time to answer all your questions and made sure you felt completely comfortable and confident with everything before driving away.
We’ll be sure to pass your kind words on to Tom. It’s lovely to hear we have one very happy customer! 😊
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Reply from Chorley Group
Hi Adrian,
Thank you for taking the time to leave us a review! We’re pleased to hear you received good service overall and really appreciate you choosing Chorley Group.
Your feedback means a lot to us, and we hope to welcome you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very happy with new vehicle
I recently purchased a Nissan Qashqai from the Chorley dealership in Wigan. I was sold the vehicle by Tom Shuttleworth, he was very professional from start to finish answering all my queries and I was able to collect the vehicle within a few days. He sent me a video of the vehicle and the handover went very smoothly. Thank you very much Tom.
25 August 2026
Unprompted review
Reply from Chorley Group
Hi Nick,
Thank you for your fantastic review! We’re delighted to hear you’re so happy with your new Nissan Qashqai and that your experience with us at Wigan was such a positive one.
It’s great to know Tom Shuttleworth provided such professional service throughout, answered all your queries, and made the process so smooth from the personalised vehicle video through to your handover.
We’ll be sure to pass your kind words on to Tom — he’ll be really pleased to hear your feedback!
Thank you for choosing Chorley Group, and we hope you enjoy your new Qashqai.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
This is my third car from Chorley…
This is my third car from Chorley Nissan, I won't go anywhere else. The sales team do their best to find the perfect car for me, and it seems they've nailed it again.
Aftersales service team are great aswell, overall a very pleasant experience.
The staff are friendly and very knowledgeable and honest about their product. The salesman who dealt with us remembered us from our previous purchase, Will is not only professional but very pleasant to deal with.
17 August 2026
Unprompted review
Reply from Chorley Group
Hi John,
Thank you for your wonderful review and for your continued loyalty to Chorley Nissan. We’re honoured that this is now your third car with us!
It’s fantastic to hear that both our Sales and Aftersales Teams have continued to provide such a positive experience and that we’ve been able to find the right car for you once again.
Will will be delighted to hear your kind words. It’s great to know that his professionalism, honesty and personal approach made such a positive impression, and that he remembered you from your previous purchase.
Thank you for your continued support and trust in Chorley Group. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I have recently purchased a new car…
I have recently purchased a new car from Chorley group Blackpool and it was one of the nicest experiences I’ve had when it comes to buying a car. Huge thank you to Reece for all of his help & support. Amazing customer service!
24 August 2026
Unprompted review
Reply from Chorley Group
Hi Amy,
Thank you so much for your fantastic review! We’re delighted to hear that purchasing your new car from our Blackpool branch was such a positive experience.
We’ll be sure to pass your lovely comments on to Reece. It’s wonderful to hear that his help, support and customer service made your experience so enjoyable.
Thank you for choosing Chorley Group, and we hope you enjoy every mile in your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
The customer service was excellent, Dawid went through everything thoroughly and couldn't have been more helpful. I'd never driven an automatic before so he drove to a quiet car park where I could try it before I drove it back to the showroom. At the handover he again explained the key features. The only negative is the car park where it is virtually impossible to find a parking space.
20 August 2026
Unprompted review
Reply from Chorley Group
Hi Elaine,
Thank you for your fantastic review! We’re delighted to hear Dawid provided such excellent service and took the time to make sure you felt comfortable and confident throughout the whole process.
It’s great to know he went the extra mile by taking you to a quieter car park so you could get used to driving an automatic for the first time, and that he made sure everything was clearly explained again during the handover.
We really appreciate your feedback regarding the parking and will certainly take your comments on board.
Thank you again for choosing Chorley Group, and we hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Mark Howarth was excellent throughout
Mark Howarth was excellent throughout. Patient, not at all pushy and very honest with us. Top salesman..the industry needs more like him.
22 August 2026
Unprompted review
Reply from Chorley Group
Hi David,
Thank you for your fantastic review! We’re delighted to hear Mark provided such excellent service throughout your experience.
It’s wonderful to hear that his patient, honest and friendly approach made you feel comfortable without any pressure. We’ll be sure to pass your kind words on to him — we’re very lucky to have him on the team!
Thank you again for your support and recommendation.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
I bought my MG ZS EV earlier this year…
I bought my MG ZS EV earlier this year from Chorley Wigan. The pick up date changed several times and I was told that it needed some work by the local MG dealership. Eventually after a few days I managed to collect the car.
On my first full day of driving the car I made a few short local journeys and then made a trip to Warrington just a few miles down the road. On my return journey whilst driving on the M6 the battery percentage just dropped off a cliff and by the time that I reached a public charging point the battery was at 5%. the car had only done about 40 miles from being fully charged.
I went to Chorley group to report the fault and asked to get it sorted. They booked the car into the local MG dealership 1 MONTH later. I had to use the car in this condition for the whole of that time. I had to use public fast chargers constantly and every journey I made was a nightmare.
The car finally went in and they took it to the local MG dealership. Although I told them what was happening they had not told MG the whole story. The car was returned to me 3 weeks later saying that the car had no fault. I have now had to go to the MG dealership to tell them that the car was still faulty after almost running out of charge once again after only travelling 40 miles. MG have once again booked me in in 3 weeks time.
I believe that Chorley sold me a car which is unreliable and unroadworthy. I would advise nobody to buy a car through them
22 August 2026
Unprompted review
Reply from Chorley Group
Hi Malcolm,
Thank you for taking the time to share your experience and for explaining the concerns you have experienced with your MG ZS EV.
I’m sorry to hear about the difficulties and frustration this has caused you, particularly with the ongoing concerns around the vehicle and the delays you have experienced.
I have noted your feedback and will ensure your concerns are made aware to the Management Team for review and consideration.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Looked at a used car, bought a new one.
I went to the Wigan Peugeot site to look at a used Skoda on the 13th of August. I didn’t like it so sat chatting to Tom and tried out a Peugeot 2008, again 2nd hand. I liked the car, a lot and drive out 2 days later in a new model, with my own reg on. I’d call their service exemplary. From initial discussions to the purchase it was simple, straightforward and easy. I can’t fault the staff, either face to face, phone or email everything was done in a friendly, helpful and informative manner.
Thank you Tom for your efforts.
13 August 2026
Unprompted review
Reply from Chorley Group
Hi Bob,
Thank you for your fantastic review! We’re delighted to hear you had such a smooth and enjoyable experience with the team at our Wigan branch.
It’s great to know that after initially viewing the used Skoda, Tom was able to help you find the Peugeot 2008 that was right for you — and that just two days later you were driving away in your new model with your own registration!
We’ll be sure to pass your kind words on to Tom. It’s wonderful to hear that the whole process was simple, straightforward and friendly, whether face to face, over the phone or by email.
Thank you again for choosing Chorley Group and we hope you enjoy your new Peugeot 2008!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
David the salesman went above and…
David the salesman went above and beyond my expectations. Great guy. It was a tricky situation we where both in . But a deal was done thanks David 👍👍
20 August 2026
Unprompted review
Reply from Chorley Group
Hi Alan,
Thank you for your fantastic review! We’re delighted to hear David went above and beyond to help you and get everything over the line.
It’s great to know that, despite the tricky situation, David was able to find a way forward and get the deal done for you. We’ll be sure to pass your kind words on to him.
Thank you again for your support, and we hope you enjoy your new car! 👍
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
The minute we visited Chorley Group…
The minute we visited Chorley Group Burnley we were made to feel welcome. The Sales Executive that looked after us was Andrew, who gave us a brief history insight in to how the group was formed. He arranged for a vehicle to be transferred from Chorley Blackpool so we could test drive it. The whole experience was brilliant from start to finish and I would recommend this dealership to anyone who wants a hassle free car shopping experience.
13 August 2026
Unprompted review
Reply from Chorley Group
Hi Edward,
Thank you for your lovely review! We’re delighted to hear you felt so welcome at our Burnley branch and that Andrew looked after you so well throughout your experience.
It’s great to know he was able to arrange for the vehicle to be transferred from Blackpool so you could have the opportunity to test drive it, and that everything was hassle-free from start to finish.
We’ll be sure to pass your kind words on to Andrew and the team. Thank you for your recommendation and for choosing Chorley Group!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Today was my second time dealing with…
Today was my second time dealing with Chorley Group Ormskirk , first class service from start to finish as usual, Suzanne is an excellent receptionist on the service desk , explained more to me about Motability than Stellantis who provided the vehicle and let me down on numerous occasions ever did, could not believe this branch is closing at the end of the month, feel they are missing out on an opportunity as they are by far better than any Peugeot Dealership for service in the Merseyside area , thanks again for the excellent service. All the best Gary
17 August 2026
Unprompted review
Reply from Chorley Group
Hi Gary,
Thank you so much for your fantastic review and for your continued support of our Ormskirk team.
We’re delighted to hear that you received first-class service once again and that Suzanne was able to provide such helpful support and guidance with your Motability vehicle. We’ll be sure to pass your kind words on to her.
It’s especially lovely to hear such positive feedback about the team, and we’re sorry to hear how disappointed you are about the Service Department closing at the end of the month. Your comments and kind words really do mean a lot to the team, particularly at this time.
Thank you again for your support and recommendation. We wish you all the best and hope we can continue to assist you wherever possible.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very pleased with purchase
Very pleased with purchase, Paul very helpful, no pushiness, didn’t feel under pressure to commit.
12 August 2026
Unprompted review
Reply from Chorley Group
Hi Linda,
Thank you for your fantastic review! We’re delighted to hear you’re so pleased with your purchase and that Paul made the whole process straightforward and relaxed.
It’s great to know you felt comfortable throughout and never felt under any pressure to commit. We’ll be sure to pass your kind words on to Paul.
We really appreciate your support and hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Good efficient service
Good service from choosing a car, purchasing it to driving it away, Dawid dealt with all my questions professionally and was very polite and helpful from start to finish. All the staff were very polite and welcoming also.
12 August 2026
Unprompted review
Reply from Chorley Group
Hi there,
Thank you for your fantastic review! We’re delighted to hear you received such good service from choosing your car through to driving it away.
It’s great to know Dawid was professional, polite and helpful throughout, and took the time to answer all your questions. We’ll be sure to pass your kind words on to him and the wider team.
Thank you for choosing Chorley Group, and we hope you enjoy your new car!
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
1/5 Stars
1/5 Stars – Appalled by the lack of communication and selling a reserved car
I paid a £99 reservation fee in good faith to secure a vehicle with Chorley Group. For four days straight, I was repeatedly told by staff that someone would call me back to assist me, yet I was completely ignored and never received a single return call. To my absolute shock, I later found out that the car I had paid to reserve had been sold without a single word of notification. Taking a customer's money, promising daily updates that never come, and selling their reserved car is completely unprofessional. I am now chasing a refund of my £99 fee. Thoroughly disappointed by this level of service and would not recommend.
7 August 2026
Unprompted review
Reply from Chorley Group
Dear Mr Marima,
Thank you for your review and email.
Firstly, I’m sorry to hear that you were disappointed with the communication you received following your vehicle reservation and for any frustration this caused.
I have spoken with Lee, who has confirmed that he spoke with you on Saturday while Adam was off. During that conversation, the situation regarding the vehicle was explained to you, and it was agreed that we would look into alternative vehicles once the latest stock was uploaded to our purchasing systems on Monday. My understanding is that you were happy with this arrangement at the time and that we agreed to contact you around Monday lunchtime.
You subsequently contacted the team first thing Monday morning to advise that you no longer wished to proceed and requested a refund of your £99 reservation fee. We asked you to provide your details by email so that this could be processed, and I can confirm that the refund was actioned first thing this morning.
I’m sorry that your experience did not meet the level of service we expect to provide, particularly around the communication and the frustration caused by the vehicle no longer being available.
Thank you for bringing your concerns to our attention, and please accept our apologies for the inconvenience caused.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Very Good Sales service.
Had a very good experience buying our car from Chorley Nissan. Tommy from the sales team made the entire process very efficient smooth and effortless without making us feel pressured like you expect from other dealers. The car was immaculate and got a really good deal. I would definitely recommend Chorley Nissan.
8 August 2026
Unprompted review
Reply from Chorley Group
Hi San,
Thank you for your fantastic review!
We're delighted to hear you had such a positive experience purchasing your car from Chorley Nissan. It's great to know Tommy made the whole process smooth, efficient and effortless, while ensuring you never felt under any pressure.
We're also pleased to hear you were happy with the condition of the car and the deal you received.
We'll be sure to pass your kind words on to Tommy – he'll really appreciate your feedback.
Thank you for your recommendation, and we hope you enjoy your new car. We look forward to welcoming you back again in the future.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
Excellent customer service
Excellent customer service. From my initial enquiry to making my purchase. I was kept up to date throughout. The assistant manager Matthew could not have been more helpful with his knowledge and advice. I will definitely be making my next purchase in the future from the chorley group.
8 August 2026
Unprompted review
Reply from Chorley Group
Hi,
Thank you for your fantastic review!
We're delighted to hear you received excellent customer service from your initial enquiry right through to completing your purchase. It's wonderful to know you were kept informed throughout and that Matthew's knowledge and advice helped make the process so easy.
We'll be sure to pass your kind words on to Matthew – he'll really appreciate your feedback.
Thank you for choosing Chorley Group and for your kind words about your future plans to return to us. We look forward to welcoming you back when you're ready for your next vehicle.
Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group
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