Choc on Choc Reviews 1,789

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and delicious taste of the chocolate products, often highlighting their unique and creative designs. Many find them to be perfect gifts for various occasions, appreciating the beautiful presentation and the rich chocolate flavor that leaves a lasting impression. People are delighted with the novelty shapes and the overall concept, often expressing their intention to purchase again. However, some customers were disappointed with the gift card quality, and one reviewer received brownies with a very short best-before date, though the company promptly resolved the issue by sending replacements.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the creative designs and... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality and taste of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Choc onChoc replaced my order that was lost in transit and they were extremely helpful and very prompt in replying to my emails. The chocolate gift I ordered was absolutely brilliant and excellent qu... See more

Rated 5 out of 5 stars

I wanted to send a relative a little something to cheer them up following a hospital stay and didn’t think he would like flowers. I found these on line, the arrived on time,look amazing and apparent... See more

Rated 5 out of 5 stars

Purchased as a fun birthday gift for my brother. He will love this! Arrived in good time and well packaged. Items look fab and this will surely give him a laugh. Very happy with ordering process and k... See more

Rated 5 out of 5 stars

I ordered a variety of things including the biscuit chocolates which are really cute and realistic looking. The white chocolate and raspberry brownies tasted amazing! It was also fast delivery


Company details

  1. Chocolate Artisan
  2. Candy Store
  3. Chocolate Factory
  4. Gift Shop

About Choc on Choc

Written by the company

Unique chocolate gifts lovingly handmade from Belgian Chocolate in Great Britain. Creating award-winning designs in delicious milk, white and dark chocolate.

A family run business making chocolate gifts for any occasion, Birthdays, Thank you, Get well gifts all out of chocolate. Creative designs to suit most personalities from sport lovers, to melt and make your own kits we have something for everyone.

The Choc on Choc story started in 2003 in a village near Bath in the UK by a father-daughter team, Kerr Dunlop and Flo Broughton. Kerr is an accomplished inventor (in the 1980s he designed the immensely popular hedgehog boot wiper), and was messing around with chocolate in the kitchen one day, with a recently graduated Flo. Together they were filling moulds shaped as noughts and crosses thinking that they would make rather nice presents for the family. They hit upon their now patented technique and the rest is history and the chocolates are stocked in stores all over the world! SEE MORE CHOCOLATES


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gifts

The purchases I made were for gifts and my friends loved them. Easter and birthday.
Also great help with problem with delivery (Poppy)
Will use again

25 April 2024
Rated 1 out of 5 stars

Delivery time put me off

I placed my order on Tuesday with the £3.99 delivery. It said two day delivery. However it did not arrive until Monday. Because this was a gift it arrived too late and was ruined. Wish I had ordered elsewhere. I did email them to let them know and I got a fairly dismissive response in my opinion.

24 April 2024
Choc on Choc logo

Reply from Choc on Choc

Hi Kate, Apologies again that the standard delivery was longer than expected. We will make the changes and extend our delivery time to the Outer Hebrides to cover any delays. Kind Regards, Team Choc

Rated 5 out of 5 stars

The product I bought was the skull…

The product I bought was the skull chocolate , it was so well made, very heavy and brilliant quality.
It came beautifully packaged (with complimentary buttons) and arrived very quickly.

25 March 2024
Choc on Choc logo

Reply from Choc on Choc

Thank you for your lovely feedback. Team Choc x

Rated 5 out of 5 stars

Looks amazing

Looks amazing, the sample buttons tasted so nice. Well packaged and quick delivery.

23 February 2024
Choc on Choc logo

Reply from Choc on Choc

Thank you for your lovely feedback. Team Choc x

Rated 2 out of 5 stars

Fun but lacks the chocolate taste

Brought a selection for Valentines day with some spare Tesco vouchers. The novelty chocs have no flavour. Fun but will only be eaten if no other chocolate can be found for a midnight feast.

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic chocolate and service

I hadn’t heard of this company until porky penguin shared them on their stories and I’m so pleased they did!
Ordered arrived quickly and packaged very well. The chocolate tastes so good! Extremely happy with the products I purchased, I will definitely be ordering more for Easter.

15 February 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service experience,

Poor customer service experience,
Ordered after seeing the advert on social media - paid for 1-2 day delivery.

Questioned after 4 days why the item wasn’t with me and given a very unhelpful response - “we despatched it on time” !

Well, even if you did, it’s not with your customer - the reply was very unhelpful and said the parcel was on the way back to the supplier !

So, querying where it is, I get a 2 line reply saying, the parcel is on the way back to us - and no solution, no explanation, no remedy. Appalling customer care.

So, if you are looking for a good service - in my experience you won’t get it with this company because it’s completely failed, so use someone with a better level of customer care if you want a problem free sales experience.

Not recommended and won’t use again.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Tasty chocolate

Website is easy to use, quick delivery, chocolate tastes amazing. You get a wee box of chocolate buttons for free and a lovely thank you note for ordering. Just seems really personal

25 January 2024
Rated 5 out of 5 stars

A great experience

It was such a simple process from beginning to end. The web site has been designed with people like me in mind. Even entering the Tesco Reward Partner token was easy and I usually mess that up. The goods arrived on time and were of the highest quality

25 January 2024

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