Chitchat Reviews 

132
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Many customers frequently praise the dedicated support staff for being incredibly quick to respond, exceptionally helpful, and genuinely friendly when resolving various technical difficulties and questions. Consumers really enjoy navigating the clean, smooth website interface to connect with new people and chat effortlessly throughout the entire day. However, some people mentioned receiving unexpected account bans without getting clear explanations or facing frustrating difficulties trying to log back into their personal profiles. Reviewers also noted that notifying staff about rule-breaking profiles or dealing with inappropriate user behavior across the platform did not always yield noticeable improvements or administrative actions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness and quick responses to support tickets.... See more

Website

Users describe ambiguous interactions with website, reflecting a wide split in opinions regarding its... See more

Customer service

People report positive experiences with customer service, noting that representatives are friendly, helpful,... See more

User experience

Customers had positive experiences with user experience, noting that the platform is clean, easy to use, and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents are consistently... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good site..great features, the support team was quick.. i love using chitchat man.. just get moderators to ban people saying m as a greeting too. Over-all it's doing better than the competitors.. mayb... See more

Company replied

Rated 4 out of 5 stars

Chat site is great met a lot og greath people. Had an issue with my subscription but cthe customer service team helped me and it was resolved with in 2 hours. All in all great experience.

Company replied

Rated 4 out of 5 stars

They quickly unbanned me after I only send an email! (Unluckily the person I was chatting with (on chit chat) has never gone online after this. I never got to hear from her again :'()

Company replied

Rated 5 out of 5 stars

I have used Chitchat for years now and the app is absolutely stunning, I completed age verification by providing an ID check and I was allowed back into the platform quickly. The safest online ran... See more

Company replied


Company details

Written by the company

Chitchat.gg is a modern text & video chat platform designed to help you connect with people worldwide. Our advanced moderation tools ensure a safe and friendly environment, so you can focus on chatting without worry. Whether you're making new friends or exploring diverse cultures, Chitchat.gg is your gateway to real-time connections.


Contact info

4.2

Great

TrustScore 4 out of 5

132 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(132)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support

Great support

20 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks! Glad our support team could help and that you’re enjoying your experience on Chitchat 🚀

Rated 5 out of 5 stars

Noice App

Okay, so this is a pretty cool alternative to Omegle , you're totally gonna have fun if you wanna try just chatting with random people from allover the world via text or video , the Mods are also really cool , so helpful and they actually listen to you , lastly the UI and colour pallette is just so clean and welldone , low-key suitable for those late night adventures

14 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for the great review! Glad you're enoying Chitchat, it's awesome to hear you're having fun meetiong people from around the world🌍 We're happy the mods and design are working well for you too.

Rated 5 out of 5 stars

Been using for years

Been using for years, super satisfied and great support!

14 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for your review! We're really happy to hear you've been using Chitchat for a long time and that our support team was helpful.😊

Rated 5 out of 5 stars

Great staff

Their staff overall, very useful and helpful. They helped me resolve my issue.

14 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

We're happy to know our team was able to help you and that you had a positive experience. Your feedback motivates us to keep providing great support! 🌟

Rated 3 out of 5 stars

Safer alternative

I like how chitchat is a safer alternative site to chat with others. Has a strict policy. At times when you come across a situation where you are uncomfortable you can report an account and it will be dealt with a soon as possible. Only thing i would like is that username become permanent once set in order to avoid certain situations

9 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for the feedback! We're glad you see Chitchat as a safer alternative for meeting and chatting with others. We'll pass your suggestion along to the team 👍

Rated 1 out of 5 stars

Perverts and agr kids

Unfortunately, absolutely bad. Audiotory skip u everywhere, if u type M or says smth about urself, unless ur a girl, ofc. But this not that bad stuff still!
You can be banned bc just one 14yo guy clicked "Report because younger than 18". And site banned you. Thats all. You can do nothing. You can't report him. Its very easy to ban ppl here, lol. Just click and thats all. I was banned more than 4 times, 4!! Moderations rn JUST MUST KNOW ME, reall me, that i am older than 18. But they pretending like they not, or just.. idk.
Maybe unban me again, xD?

Update: they tryna to ban my review bc only one bad word. Bro, one bad word. You saying about successful id? Oh, there's problem. THIS THING FOR MONEY ONLY. WHAT A SMART PPL YK!..
Never use this "app", and i am gonna sue them.

10 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

To clarify, users can't be banned simply because someone clicks "Report". We review each report and only issue bans when there's clear evidence of a rule or safety violation. We're legally required to restrict access to anyone who identifies as under 18, so if someone states that in chat, moderation must take action. If you are above 18, you can unban yourself at anytime by completing a successful ID check.

Rated 4 out of 5 stars

Best site for text chatting strangers

Good site..great features, the support team was quick.. i love using chitchat man.. just get moderators to ban people saying m as a greeting too. Over-all it's doing better than the competitors.. maybe market more so more people know.

9 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for taking your time to write that! Glad you enjoy chatting on Chitchat and that support could help out quickly. Your feedback on moderation and visibility is noted. It’s always great hearing from people who really use and care about the platform 🙏

Rated 5 out of 5 stars

Igot unbanned baby

6 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Glad to have you back! 👍We're happy everything got sorted out and that you can enjoy chatting on Chitchat again.

Rated 5 out of 5 stars

make sure dont use terms like selling but some people bypass it by using different fonts

The team uplifted my ban right within 2 hours of getting banned. Also the ban was unnecessary as I did not broke any rules

6 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for your feedback! We're glad our support team was able to review your case quickly and lift the ban. We always aim to make moderation on Chitchat fair and responsive so everyone can enjoy a safe, positive chat experience 😊🙌

Rated 1 out of 5 stars

Trash false-hood EVER. Omegle Wanna Be

They should give me 21 legit reason why I shouldn't delete my account from their site.

6 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

We're sorry to hear you had a disappointing experience. Chitchat is designed to be a safe chat platform for meeting new people and having genuine conversations, not an Omegle clone. If you need help with your account you can reach us at help@chitchat.gg.

Rated 5 out of 5 stars

Helpful moderation :)

Was accidentally banned for a misunderstanding and the moderators were helpful in lifting it promptly :)

5 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

We're really glad the situation got sorted out quickly and that our moderation team could help keep your chat experience smooth and positive 😊!

Rated 5 out of 5 stars

Great platform

The platform is really great and the staff are really helpful with your queries.

3 November 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thank you for your kind words Anub! We're really glad our team could help. Feedback like yours keeps us motivated to keep delivering a good experience 😊

Rated 1 out of 5 stars

What is up with the moderation?

Love it when the person whom has the name "l(esbian)0licon" is still there despite me having reported them countless times!

28 October 2025
Unprompted review
Chitchat logo

Reply from Chitchat

We appreciate your feedback. Our moderation team reviews all reports carefully and removes accounts that violate our guidelines. We continue to take action against users who bypass our bans and are always working to improve our systems.

Rated 1 out of 5 stars

LOOKING TO SUE THIS SITE.

BLOCKED ME WITHOUT REASON SEVERAL TIMES. (no explanation why) THEY GIVE BANS SO EASY LIKE GIVING OUT CANDIES.
I PAYED TO REMOVE SUSPENSION AND THEY HAVENT REMOVED IT.
I WANT TO SPEAK TO SUPPORT, NOW. EMAILED THEM, NEVER REPLIED.

28 October 2025
Unprompted review
Chitchat logo

Reply from Chitchat

We're sorry to hear about your experience. Our moderation system is designed to protect users and isn't applied randomly. Restrictions only occur when activity violates our community guidelines. If you've already emailed our support team, they'll get back to you soon.

Rated 5 out of 5 stars

Good support

20 October 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks so much! We're glad to hear you had a good experience with our support team 😊

Rated 5 out of 5 stars

Works as advertised

Works as advertised...and there are lots of people to choose from so just skip if you dont like them. Met truely wonderful people there.

27 September 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thank you for the wonderful feedback! We’re happy to hear you’re having a great experience using our platform. 🙌

Rated 1 out of 5 stars

My 2 I'd was banned from server without…

My 2 I'd was banned from server without any reasons..

24 September 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Bans are never given "without reason". They only happen when our rules are broken. If you believe your ban was a mistake, we encourage you to contact our support team.

Rated 1 out of 5 stars

If I can give minus stars I would

If I can give minus stars, I would. Have reported people with illegal content, I'm talking about loli and cp, and they haven't been banned??? Literally no action has been taken against the people I've reported, not in the discord server, or the site. I'm shocked by how terrible the moderation is, just pure crap.

24 September 2025
Unprompted review
Chitchat logo

Reply from Chitchat

Thanks for sharing your feedback. We want to clarify that reports are not ignored. Our team reviews every single one, both on the website and in our Discord. In fact, we ban thousands of accounts daily for breaking our rules. Sometimes moderation actions aren't immediately visible, but that doesn't mean nothing is being done. If you can share more details with our support team, we can look into the specific issues you faced.

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