Chiswick Auctions Reviews 66

UNINTERESTED AND UNRESPONSIVE, How many times do you think it reasonable that you have to contact a company before they respond or put your item into an auction, or respond to say they have it, so for me on my 2 interactions they first person Mary Pelletier stopped responding, so we took it to her boss Austin Farahar, we sent the item in December 2025 and still no response to confirm that they have recieved it. The other time we contacted them we have pointed out that there has been no response and recieved and email see below correspondence - no apology- in 2024 we consigned pictures for auction some were sold in June I had to chase them 4 times to get them to send back the rest of the picture unsold. Each of the e-mails did not elicit any response - I am assuming that they have no competitors and would suggest to anyone thinking of setting up a business competing that they are ripe for competition as Chiwick Auctions Clearly do not care ...

Jo Lloyd has an enthusiasm and genuine interest in her subject and items she takes on to sell . She also has an ability to take in items suitable for other sales and show a love of items that the seller has to let go .. this is particularly important to the seller.
It was particularly exciting to have the follow through of Jo Lloyd as the auctioneer for the items she had taken in, grouped well, and as she was an impressive and sympathetic auctioneer with exceptionally good results .

I contacted Austin after a bereavement left me with a large amount of photographic equipment. Feeling overwhelmed, I couldn't have found a better person. His knowledge, enthusiasm and sensitivity throughout the process was amazing. He achieved fantastic results with many international bidders. A brilliant service. Highly recommended.

I had a few bits and pieces to sell of no great value. I was treated with the utmost courtesy as if I had a lot of valuable jewellery. I was very impressed by Raphaëlle Godfrey. She was very knowledgeable and was able to give me guidelines of what she thought my jewellery was worth. She kept me informed on a regular basis of what was happening. I would highly recommend Chiswick Auctions and in particular Raphaëlle.

Easy buying experience, item arrived quickly, very well packed and as described.

This was my first experience of buying with Chiswick Auctions and at this moment I won’t be using them again. I won a lot in their Autographs/Memorabilia auction and paid for shipping. When I received notification they had shipped the package I was very excited. But this was short lived as I soon discovered they had sent me the wrong item. I contacted Chiswick Auctions who were very apologetic for the mix up and advised they would remedy the situation. I understand these things can happen from time to time so I accepted their explanation. However, they only really seemed concerned with me returning the wrongly received item. I went out of my way to repackage and return this at the Post Office the very next morning and they had the item back with them within 24 hours. I was assured my item had been located in transit before delivery could be attempted (as it had also been sent out to the wrong person in the mix up). I trusted that my item would be returned and promptly dispatched. However, 7 days have passed and I’ve heard not a whisper. I sent a follow up email but no response, just radio silence. I now don’t believe I was told the correct information and they probably don’t know the whereabouts of my item at the current time. I have lost confidence in Chiswick Auctions and despite being assured they would sort everything the opposite is true. I can no longer be sure that the item I paid for is in the same condition as it could have been handled by multiple different people for all I know. I will therefore be asking for a full refund including any fees I paid and shipping.

I’ve had the pleasure of working Chiswick Auctions over the last few weeks and they couldn’t have been a greater help. In particular Mary has been amazing, helping me discern details and history of my item. She has always been easy to communicate with and very responsive, extremely knowledgeable and a natural. I’ll definitely be coming back to them after my experience this year.

Excellent auction house ! Really paying attention to details. Excellent customer service and very responsive to all my questions. I was lucky to win the bid on a symbolist 19th century painting. In particular I would like to mention Ellie Smith who has been wonderful to deal with. Her knowledge in 19th century paintings is impressive. She has been extremely pleasant and fast in addressing all my concerns and questions. The web is also very good and it worked very well for me.

A great experience from start to finish of my Coulson painting purchase. In fact the in house packing and posting was an art in itself, just superb. I would recommend this auction house without any hesitation whatsoever. 10/10.

This was my first time selling with Chiswick Auctions and I can safely say it was a positive experience from start to finish. Working with Raphaelle was so easy and professional. She took the time to assess each of my pieces and provided me a thoughtful and well-researched valuation. Once a price was agreed, she handled all of the pre-auction preparations including the catalogue listing and photos. There was a clear line of communication throughout and I was very happy with the resulting sale.

After making a hash of bidding on-line for an item I was very keen to acquire, I phoned the auction house and was put in touch with Tracey who managed to put things right very quickly and efficiently with the minimum of fuss.
After being successful I had occasion to make an enquiry concerning payment on the shipping requirements, which she also sorted out. I was impressed and thankful for such a friendly and helpful service. Excellent work.

I contacted Chiswick Auctions to arrange a phone call back as I didn’t want to miss my lot. Explained to Katy the lot number and asked the rough time of the lot. After she had helped me I put the phone down and realised not only had I given her the wrong lot number but also I wasn’t going to be in at that time and could she change the number to a friends number. Katy did it in stride, not only that but telling me there would be no problem at all. She was right, I won the lot. Thank you Katy, you’re a credit to your company. Richard

Friendly, expert valuers who take great trouble to describe accurately items to best possible but truthful advantage. Reasonable commission rates. Efficient after-sales and payment service.

A really professional and knowledgeable organisation. The auction lots are well described and photographed. My requested condition report was detailed and honest. I found the invoicing and payment straightforward. The auction house provides a packaging and shipping process which I used. My item was beautifully wrapped and arrived quickly and safely. I will definitely buy through Chiswick Auctions again.

Materially misleading in in their description of items and poor work on provenance. Avoid them and deal with more reliable and reputable auction houses.

2 hours driving and i was told to come in on tuesday morning sit and wait 30 minutes then aspecialist looks at the african figures there are very nice but i need to talk to thr boss the answer not for us as we are now upmarket since we have moved if we had kwown it would have saved 3 hours driving i will not recomend as a top auction house as they only want antiques over 300 P0UNDS THERE ARE SOME that are small that only sell at £150 and are 300 years old are the not antique ot we hada bag of byzantine coins never even showed any specialist or a 1420 book and its very strange or manusctipts 12 in all

All the process has been very well managed.

The team working at Chiswick Auctions is most professional. I have been impressed with all stages of the selling process. It is so good when one comes across an organistion in which the staff are so motivated and go out of their way to help.I have no hesitation in awarding full marks.
May I mention in particular two members of staff who proved particularly helpful during the selling process. They are Joanne Lloyd and Chloe McKay.

Professional and friendly pre-sale advice. Honest appraisal of goods and then complimented by a good hammer price.

Realised a fraction of the true worth of my late father's lifetime collection of blocks and watches.....Also lost several large pieces of Capodimonte, many pieces of porcelain and several lower value clocks, so lost out there too .....My poor father would turn in his grave if he knew what we'd done!!!