Chiquel Reviews 

162
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and vast variety of the products, noting that the items arrive promptly in sturdy packaging and closely match the advertised descriptions. Consumers also highlight the helpful and professional customer service team, explaining that staff members are always friendly and ready to assist with returns and product inquiries. However, some people mentioned frustrating issues regarding unexpected backorder delays and a general lack of proactive communication about stock availability. Others noted specific difficulties with strict return policies and slow delivery tracking when orders were shipped from overseas locations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, beautiful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive swiftly, on time, and... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers highlight fast delivery and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the friendly, reassuring, and... See more

Quality

Reviewers mention positive feedback about quality, frequently praising the beautiful design, soft hair, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional company, great communication and they have lots if choice and offers. I had an issue with a wig that shed and they gave me a full refund without any hassle. The two most recent purch... See more

Rated 5 out of 5 stars

Always a first class service from Chiquel. Great value for money on all high quality wigs and accurate delivery dates to the UK. Arrives on time and tracking always available. Super impressed in ever... See more

Rated 5 out of 5 stars

The team at Chiquel continue to impress me. Buying a hairpiece or wig can be an emotional and difficult process. Katherine has repeatedly given great advice and has endless patience and understan... See more

Rated 5 out of 5 stars

Arrived swiftly after wig came back into stock. Excellent customer service as always. Prompt response and solutions to my questions in emails. Excellent discounts. So pleased I found Chiquel!


4.6

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(162)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely wig in pretty pink wig box

Lovely wig in pretty pink wig box. Very nice colours and style. Quite short at the back with longer front and fringe. Excellent customer service from Carina who made sure my wig was sent from the US to UK in a cardboard box. Thank you Carina.

27 October 2026
Unprompted review
Rated 5 out of 5 stars

All good thanks

All good thanks. Didn't take long to arrive. No customs charges - always great. Free shipping. And a lovely wig at a decent price. Thank you

27 October 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, fast efficient delivery service. These is my another purchase from Chiquel, very good quality wigs and always in good prices.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled

My order was delivered quickly and without any problems at all. As for the wig - I'm completely in love. Can't believe I was able to get it for the price I did, and so easily. Thank you so much Chiquel x

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

It was an easy choice, and made all the easier with the social media which shows wig wearing in a positive way so thank you for using social media in a positive way. Order was delivered efficiently and I’ve ordered another one!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

I really can't praise the help from…

I really can't praise the help from Chiquell enough that I have received from them regarding a missing package that was caused by the delivery company. They have gone out of their way to rectify the situation with lovely e-mails and nothing has been too much trouble with their input in sorting the situation out. I couldn't have asked or wished for anything more than how they have professionally dealt with it all with their friendliness and keeping me informed with any progress. I would not hesitate to use this company again and give my sincere thanks to them all for helping to rectify the problem and making this customer a very happy one.

21 October 2026
Unprompted review

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