Chilternrailways Reviews 

10.53 service Bicester to Marylebone - standing room only , 18.07 return again standing room , why oh why is this n always the case …..

Aufull .they never have the right time train.always they have delayed more than 30 minutes. Redicilus

Abin was very helpful and professional! He talked with me abiht the possible railcards that I can get.

Great experience travelling on Trainline, haven’t travelled for a long time and it was good to use again. A staff member called Abin was very helpful. Will definitely be using Trainline when travelling again.

Great service from Abi, helped me find my ticket and showed me the best way to book in the future. Fantastic

Banury to birmingham moore street On time brilliant, 3 carriages not so good had to stand all the Way! Return journey on time but 3 carriages absolutely packed standing room only!! Very poor!

The ticket inspector was very helpful and told me about the railcard and how to save money

Standing room only on a 2 hour train journey is not acceptable. You need to have more trains operating with more capacity for passengers. Stop putting up your prices and find more creative ways to generate revenue, (Eg brand partnerships/sponsorship) so you can keep ticket prices affordable & invest in buying new, faster, more comfortable and spacious trains.

With only two carriages at peak time treated like cattle, even the driver could not close the doors. all I get told we do not guarantee a seat so you have to stand from Wendover to London 08.47
When complained given waffle on the e=mail not answering the problem

I always have had great experiences on Chiltern Railways. Helpful and pleasant staff.

Apparently there was a time when this company were gold. Those days are long gone. Regular commuter from Haddenham & Thame to London here.

1. V overpriced tickets for not enough carriages to service the number of customers. Often sitting on the floor or the luggage rack ( old trains and luggage racks at the end of some carriages) especially on the home journey.

2. I have never found reduced tickets from early booking, ever.. I dont think they exist.

2. Old and dirty trains, charging points as one would expect in 2024 are few and far between. I wouldnt mind their age if there was enough of them and I got a seat for my £47.80 return ticket ( with a Network Railcard).

3. Ticket inspectors checking tickets regularly, sometimes twice a day whilst you’re stuffed in like a sardine can. One regular inspector shouts out as he enters the carriage ‘tickets, passes and excuses’ and has an agressive tone when he questions.

4. Queue management to get through the barriers by Chiltern staff at Marylebone poor..

5. Asking for assistance at Marylebone station from staff has often been unhelpful, there’s a not really bothered about offering a ‘service’
or helping attitude.

6. Announcing train platforms at Marylebone is always last minute, creating a rush of people running to get a seat when it is, because there just arent enough carriages. An elderly person, disabled or pregnant doesnt have time to get to the train in a calm fashion.

8. Train drivers dont really speak to keep passengers on a train informed when there is a delay/issue.

Abin Antu was the best train inspector ever!!

After a platform change I ended on the wrong train travelling across the country. Abi, a ticket inspector for Chiltern Railways was amazing at guiding me through a number of changes to get to my original destination. I was so lucky to find him at the time of my peak stress!

Abi was lovely and very helpful. Thank you!

Helpful explanation about railcard discounts. Abin was super helpful in explaining the different railcard options that are available and what would suit my specific needs.

Great service with Abin Antu on the Chiltern Railway service to Oxford. Really friendly and helpful.

Boarded the 907 am train to Oxford and after 15 mins the trainer driver announced the train was faulty and it was cancelled. Got on the 937 am train and waited 15 mins before the the driver again announced that train was faulty. Appalling company..

Would give 0 star if possible. Horrible services that are constantly delayed!

Such a helpful member of on platform staff. Offered to drive a buggy to help my stepmother off the train. I was meeting her. He went out of his way to find the correct platform. Very heartwarming experience.

Delayed and cancellations
Waited almost an hour for a train scheduled every 10 minutes. 2 cancelled, next was so full not everyone could get on, then the next was 20 minutes delayed. Does not deserve their contract to run this service.