Chilterndoors Reviews 295

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting how they transform their homes and exceed expectations. The service is frequently highlighted as excellent, with many appreciating the professional, efficient, and respectful nature of the staff. Reviewers also commend the exceptional customer service, noting clear communication, helpful advice, and a willingness to accommodate requests. However, some people were dissatisfied with the waiting times for repairs, with one reviewer mentioning a significant delay.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism and efficiency... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, efficiency, and... See more

Product

Clients share positive opinions on product quality, with many reviewers expressing delight with their new... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction with the end... See more

Customer service

People report positive experiences with customer service, highlighting the friendly, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently had our front doors fitted by Chiltern Doors and honestly couldn’t be happier with them. The quality and craftsmanship is incredible, they’ve completely transformed the front of our hom... See more

Rated 5 out of 5 stars

We left the showroom feeling very impressed. Chiltern has an impressive stock of different window and door options, including the new Omnio windows which we loved the look of. Lui is very knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with the work carried out on my windows and sill replacement. The team were hardworking, fast-paced, and very respectful of my home. They kept everything clean, removed all rubbish,... See more

Rated 5 out of 5 stars

I wanted a door fitted before Christmas and so went shopping around. I came across Chiltern Doors and called and spoke with Mr Lui Field who immediately said he could do this and asked what type of d... See more


Company details

  1. Door Supplier

Written by the company

We are a local family run Doors and Window business. We specialize in Composite, Upvc, Aluminum doors, Windows and Roller garage doors. We offer many payment options including interest free credit. We pride ourselves on great quality and a massive Range to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

295 reviews

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Rated 5 out of 5 stars

High standard customer service

Aftab was excellent throughout the whole process. He came to my house, listened to what I wanted and gave me a very good quote. Once he had the windows ready, he came with his team and installed them without causing any disruption to my family. He then cleaned everything up and ensured I was satisfied with the service provided. I was very impressed and would highly recommend him.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

My wonderful experience …

We made 20 windows and 3 doors by this man and we were serviced whith professionalism and efficiency all the way through. The support and communication was given throughout the entire process of choosing designing and installing the windows. I would recommend anyone who is looking for such a service to choose this company for their installations too! Thank you for the wonderful experience :)

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and great quality

Received really good advice in the showroom, without any of the usual high pressure salesmanship; quoted a competitive price, with no hidden extras; delivered and installed within three weeks. You can't really ask much more than that. I would highly recommend.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Doors!!

I was recommended to Chiltern Doors by a friend of mine which says it all really. Lui came out to see us in early April as we had just moved house and needed to replace a poorly fitted front door. He is so lovely and we were so impressed with him we ended up ordering three doors!! We were given a lead time of 3-4 weeks and he was true to his word. Our doors were fitted yesterday by two of his fitters Hawant and Grewal who were very competent at their job. The doors have been fitted very professionally by them and they took away the old doors and trims as well. This Company has gone above and beyond my expectations and we will probably use them again in the near future as we have patio doors which need to be replaced. Thank you all so much

21 May 2024
Unprompted review
Rated 5 out of 5 stars

5 stars for Great service by the guys

5 stars for Great service by the guys. High quality and reliable. I would like to thank Aftan and fitter alex they are extremely professional. They listened to what i needed and got it perfect. Highly recommendable for everyone and someone i would use over and over again.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent

This is the second time I have used this company. Both times absolutely delighted by all aspects of the service provided right the way from sales, measure, fitting and after sales and accounts.
Showroom has lots of door styles and colours to view and ranging from affordable to more premium. Lui’s knowledge and advice is highly valuable and is able to guide you through what will work for you and your budget. Never pushy and knows what’s currently on trend. Angie in after sales is a superstar who really cares about the customer and really goes that extra mile.
Highly recommended business!

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Great products and service.

I made my initial inquiry via the Chiltern Doors website and Lui came back to me immediately with suggestions for the style of composite door I was looking for. We followed up our inquiry with a visit to the showroom where we were able to view a huge selection of doors to help us make our selection. When we were ready to place our order, Lui visited our home to provide further support to help us with our requirements. Once our order was placed a team of very professional surveyors came to measure up for our required windows and doors. On fitting day all went very smoothly. The fitting team were very pleasant and considerate, covering the carpets to avoid mess inside the house. The work was completed to a high standard and we are very happy with everything. Thank you Lui and your wonderful team at Chilton Doors!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Key has a great selection and makes it…

Key has a great selection and makes it easy to purchase. We worked with Lui and she was very knowledgeable and guided us to find the perfect doors we were shopping for. Their price was very fair and so far the experience was great. We had to order door so we'll hope the great service continues.

1 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Chiltern doors are a fantastic company, the website is very easy to use which makes selecting the configuartion of purchasing windows and doors incredibly easy. We had become so fed up of traipsing pushy contractors around our home and being told what we want, but fitting yourself really isn't that bad. The installation guides provided were excellent, they maintained good communication to keep us up to date with our order, delivery was prompt and to top it all off, it came in as half the cost quoted by contractors. Lastly Haris was so helpful during the whole process.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

The best service and finish!

From the start to finish of appointing Chiltern windows and doors, the service was to top and personal standard. We couldn’t recommend the team enough.

On day one (Sunday afternoon) the director personally opened up the showroom to take us through the products.

Wasn’t a pushy salesman!

Explained all options available to us on colour matchings and design of doors.

On the same day (Sunday) drove a 90 mile round trip to visit our house to measure up so to give us the best and most accurate price.

Communicated on when our doors were in and days available.

Fitting. The employed team (not sub contractors) were polite, tidy and friendly.
On completion of each door, took us through the finish and locking mechanism.
The end product is absolutely spot on with a high quality finish that has transformed our home.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

I had a very easy experience when I…

I had a very easy experience when I walked into the showroom to choose a new front door. Lui & the team made me feel very welcome & at ease while guiding me through the various options available. My new chosen door arrived on time, was fitted quickly & looks amazing! I would definitely recommend Chiltern Doors without hesitation!

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and service - well done!

I recently had the pleasure of engaging Chiltern Doors & Windows for a comprehensive upgrade of my spacious Luton residence, encompassing the installation of triple-glazed doors, flush encasement windows, dual sets of bifold doors in the kitchen, and a striking 'showroom' front door. From the outset, the service and support provided were exemplary, maintaining high standards even during the busiest phases of the project. I was particularly impressed by Lui's consultative approach, offering invaluable advice and recommendations throughout. The pricing strategy was thoughtful, consistently aimed at delivering value and satisfaction.

Minor challenges, which are almost inevitable in a renovation project of this scale, were addressed with prompt and careful attention, a testament to the team's commitment to excellence.

The windows, featuring triple glazing and sun protection, have not only enhanced the aesthetic appeal of our mock-Tudor home but also significantly improved its insulation. The doors matched the high quality of the windows, seamlessly integrating with the overall design. The aluminum bifold doors, equipped with integrated blinds, provided the privacy we desired without compromising on style.

The showpiece front door combines functionality with visual appeal. Its innovative fingerprint access eliminates the need for traditional keys, while offering a key backup for power outages, epitomising modern convenience and security.

In summary, Chiltern Doors & Windows delivered a blend of aesthetic elegance, functional excellence, and attentive service that transformed our home. A heartfelt thank you to the entire team for their outstanding work.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke Chiltern Door

I would highly recommend Chiltern Doors. Atom and his team are absolutely fantastic. From start to finish the service they provided was faultless. We couldn’t be happier with our bespoke door.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend

The representative that came out to us was amazing, accurately depicted what we wanted and delivered. High quality doors,I can leave my house in peace knowing the doors are solid. Supplied and fitted. Was overall a great experience

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Many thanks to Chilterndoors

Many thanks to Chilterndoors!
Purchased a front door with 2 side panels absolutely perfect, great quality, top materials where used! Highly recommend this company!
Many thanks to Atom as well, he made it really easy and straightforward for us!😊

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Big thank you to all the staff at…

Big thank you to all the staff at Chiltern doors. from start to finish they were great. friendly, reliable, knowledgeable and great at there jobs. had a new front and rear door fitted and was 100% stress free. highly recommend this company.

4 March 2024
Unprompted review

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