Managed to rent movies and pay easy enough but tried everything and still failed to download any of them. Which rather defeated the object of buying them, which was to watch offline when travelling wi... See more
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I’m confused as it says “latest releases from cinema to be able to purchase via the app, rather than going to the cinema, which isn’t always feasible for my self, so when I stumbled across this app, I... See more
Company replied
I rely on subtitles to understand what people are saying in films and TV shows. It was surprising to discover that Chili does not provide subtitles for popular films like Home Alone and John Wick.... See more
Company replied
Like many others I've tried, and failed, to watch a movie on Chili, tried everything from iOS streaming to Android streaming to actual app on Phillips 4k TV but nothing worked . I can play the traile... See more
Company replied
Company details
Written by the company
With CHILI you have thousands of titles to choose: from the latest cinema releases to great cult classics, in streaming without subscription. You only pay for what you want to watch! Download your films or watch them in streaming from any device, whenever you want, also without internet connection! CHILI is available on Smart TV, PC, Tablet and Smartphone and you can associate up to 5 different devices to your profile and use them simultaneously.
Contact info
Via Ambrogio Figino n. 16, 20156, Milano, Italy
- chili.com
1.6
Bad
407 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why can’t I watch movies on my Samsung…
Why can’t I watch movies on my Samsung tv via your app when my settings are to update apps automatically
30 March 2020
Unprompted review
Reply from CHILI
Hi Jay,
we are sorry you can’t watch our movie using your Smart TV. We would like to check with our technical department the reason why you can’t watch movie but unfortunately we are unable to identify your account from the data reported in this review.
Could you please send to help@chili.com email address the e-mail you used for the CHILI registration, the model of your Smart TV and the CHILI app version? So we check soon after.
We look forward to your kind reply.
Have a nice day
CHILI Customer Service
Contacted Chili via the customer…
Contacted Chili via the customer service email and Facebook messenger.
Over a week has passed and nothing.
30 March 2020
Unprompted review
Reply from CHILI
Hi,
unfortunately we are unable to find your request using the name indicated in this review.
Could you please write to our help@chili.com e-mail address, referring to Trustpilot review in the e-mail subject, so we will do soon a check.
I’m looking forward to hearing from you.
CHILI Customer Service
I also have two Chili cinema codes that…
I also have two Chili cinema codes that expire 31/03/2020. Odeon cinema are extending their vouchers as they are closed. Surely Chili you should do the same?
29 March 2020
Unprompted review
Reply from CHILI
Hi,
just to let you know that the validity of Odeon Cinema Vouchers will be extended beyond the expiry date of 31/03/2020 indicated in the e-mail containing the code proportionately to the length of time that the cinema will be closed for.
Have a nice day
CHILI Customer Services
Quick process to start watching…
Quick process to start watching something but the quality despite being HD/HD+ was no where near... We have a fast internet connection that runs Netflix and such at 4k without issues.
22 March 2020
Unprompted review
Reply from CHILI
Hi Matthew,
we are sorry you are not satisfied for the movie quality. We would like to check with our technical department if an anomaly occurred during your streaming but unfortunately we are unable to trace your account from the data you have indicated in this review.
Could you please send to help@chili.com email address the e-mail you used for the CHILI registration so we can do a check?
We look forward to your kind reply.
Have a nice day
CHILI Customer Service
Unsubscribing
I received 2 Odeon voucher codes that expire 30.03.2020 from the promotion Chilli were running.
I was saving them for my daughter’s birthday 28.03.2020, but due to what’s going on at present-Coronavirus all venues are closed. I asked Chilli customer service to help with this situation and the reply was from a emPATHETIC and incompetent worker.
Giorgia (CHILI Customer Service)
Mar 19, 18:05 CET
Hello
thank you for contacting us.
We inform you that unfortunately we cannot extend the expiration date of the vouchers. However, we can suggest that you contact us when the situation returns to normal so we can offer you support.
We remain at your complete disposal for any further enquiry.
Best regards
CHILI Customer Service
19 March 2020
Unprompted review
Reply from CHILI
Hi Tammy,
sorry for the late reply.
We did a series of check with our partner. We are happy to communicate to you that the validity of Odeon Cinema Vouchers will be extended beyond the expiry date of 31/03/2020 indicated in the e-mail containing the code proportionately to the length of time that the cinema will be closed for.
Have a nice day
CHILI Customer Services
Too much hard work
New Samsung Smart TV. Watched a couple of movies last week, tried to use it today on TV - the app won't open. It's ok on my phone, can't be bothered anymore, I'll use Prime or something else that actually works. It's too much hard work. Please don't reply and tell me my TV is no longer compatible and I need a Chromecast, it was compatible 3 days ago and the TV is the latest Samsung.
19 March 2020
Unprompted review
Reply from CHILI
Hi,
we are sorry you can’t open our app but we are here because we would like to solve this issue! We can confirm that you have a Smart TV compatible with CHILI. Usually app won’t open because the firmware of your TV or the CHILI app must be updated. Could you please update first of all the TV firmware and then the CHILI app? You can find all information about firmware and app update, in the HELP section of the CHILI website.
We are looking forward to receive your feedback.
CHILI Customer Service
Some good movies, however..
Some good movies, prices not bad, but when I buy a movie I expect to download it to my hard drive, and be able to access it on any media player, yet it appears I can only view via chili app..
10 March 2020
Unprompted review
Reply from CHILI
Hi,
CHILI's films and TV series are protected by copyright, we are a legal streaming and download service!
They cannot therefore be saved to DVD, USB sticks or external hard drives.
The content that you have bought or rented is available on all the devices linked to your account and you can watch them whenever and wherever you want. You'll always find them in the MY CHILI section of the site or app
Best Regards,
CHILI Customer Service
The film is constantly buffering
The film is constantly buffering. It's not a problem with my internet connection or tv, other streaming services work just fine. Also, why are there no subtitles available for the films?
I doubt I'll be using this service again...even if you have movies I'd like to watch, there's no point when it's stuck in buffering half the time.
24 February 2020
Unprompted review
Reply from CHILI
Hi,
we are very sorry for the experience you have had. The anomaly indicated might depend on the Internet connection you had during the streaming. To be able to carry out the punctual checks and understand if it is a treatment of a lowering of your Internet connection or of an anomaly of the film, we ask you if you can indicate us, using help@chili.com, the email with which you are registered at our service, the title of the film, the brand and model of the device on which you encountered the anomaly. Unfortunately, we are unable to trace your account from the data you have indicated in this review.
We don't provide all movies in our catalogue with subtitles. Anyway, some content are available in original language and sometimes they are provided with subtitles.
Inside every content’s data sheet it is possible to check in which language is available the movie and also the presence of subtitles.
We look forward to your kind reply.
Have a nice day
CHILI Customer Service
Good prices but the quality is poor
Good prices but the quality is poor. Can watch hd quality films on netflix but try same time and same connection on chili and even hd films are poor quality.
23 February 2020
Unprompted review
Reply from CHILI
Hello,
we are very sorry for the experience you have had. The anomaly you have encountered usually occurs when the Internet connection is not sufficient for streaming the film at the moment you are watching.
To be able to carry out the punctual checks and understand if it is a treatment of a lowering of your Internet connection or of an anomaly of the film, we ask you if you can indicate us, using help@chili.com, the email with which you are registered at our service, to the title of the film, to the brand and model of the device on which it has found the anomaly. Unfortunately, we are unable to trace your account from the data you have indicated in this review.
We look forward to your kind reply.
Have a nice day
CHILI Customer Service
pretty lousy actually
pretty lousy actually. you play a film fine one minute and then stop, and 2 seconds later it wont play ever again. Theres no excuse, its no expire, the bandwidth is fine since its just BEEN playing and every other player from another company works.
something is not right in the way its set up. Chili needs fixing - please rectify, for now I'll just stick to free vouchers from you.
14 February 2020
Unprompted review
Reply from CHILI
Hi,
we would like to apologize for the inconvenience. The anomaly indicated might depend on the Internet connection you had during the streaming and not that you have all day. We would like to help you to solve this issue soon. For this reason, please indicate us which Smart TV you used (brand and model) and your CHILI account. Unfortunately we can’t find your CHILI account from the name reported in this review. You can send the information to help@chili.com. I’m looking forward to hearing from you.
CHILI Customer Service
Shame
Shame. Bought services and the all process is in English and the movie is only in Italian?? An American movie??
30 January 2020
Unprompted review
Reply from CHILI
Hi Andrea,
few days ago we sent to you an e-mail asking for more details about the issue because we did some checks and the IP of both registrations and orders is Italian.
If our first checks are correct, it means that you can watch the movie only in Italian for that reason.
Could you please answer to our e-mail so we can complete our tech checks as soon as possible?
I’m looking forward to hearing from you.
Have a nice day.
CHILI Customer Service
I tried to sign and was successful.From…
I tried to sign and was successful.From then on a continuous round of entering information entering to in the end not having any access to the service .Don't waste your time with chili other sources offer easier and better access to films and music etc.It ain't worth the effort.
20 January 2020
Unprompted review
Reply from CHILI
Hi Mike,
could you please give us more information about the data requested? We don’t ask information during the browsing of our catalogue and we would like to understand better your experience.
Unfortunately we can’t find your CHILI account from the name reported in this review in order to do internal checks. If you provide us your data at help@chili.com we are happy to verify your request.
I’m looking forward to hearing from you.
CHILI Customer Service
Difficulty with registration
It took me the best part of an hour to register. Unfortunately I accidentally pressed the wrong button (e.g Netflix or similar) on the remote several times. The remote is quite small and it is simple for one's fingure to slip unintentionally off the buttons governing the characters on the TV screen to be inserted. That resulted in my being thrown out of the sign up system and data logged to date was lost. I had to start again. Then when I finally entered all necesssry information and ordered the film I required I received an error message without explanation, so I had to revert again. Eventually I rented the film we wanted to see, but registration was a considerable effort; and I almost gave up. John F.
18 January 2020
Unprompted review
Reply from CHILI
Hi John, thank you for evaluating our app. We are sorry for the difficulties encountered during the registration process but with pleasure we saw that you managed to complete the registration correctly and to see your first film. We will forward your review to the R&D department so that we can improve our interface even more.
We hope to excite you with the magic of the great CHILI cinema.
Your CHILI Customer Service
App needs improvement to compete with Amazon Prime, Netflix, Now TV
Recently signed up to Chili and got a free movie to purchase during their promotional offer. It was handy to movie offline in the flight. Haven’t purchased any movie with Chili yet. App is not great. Needs improvement to compete with other services like Amazon Prime Video, Netflix, Now TV, etc.
4 January 2020
Unprompted review
Reply from CHILI
Hi Aaron, thanks for rating our app and letting us know your opinion about our service. Customer feedback helps us to improve our service for you!
Each day we work to improve our app and make our customers happy and satisfied with our service and we will continue to get even better!
We hope you will try again our app to live the magic of the great cinema with CHILI
Terrible
Great idea for an app or website yet terrible execution of it.
I purchased the Lion King and Ma on my first day and I kept being kicked off the app on my TV so it was taking me longer than I'd of liked to simply press play, app is regularly freezing and no it isn't my brand new TV that works perfectly with Netflix, Prime, ITV etc etc...
I thought I'd give Spiderman a watch today and today is even worse than the first day, I pressed play only for the screen to display Loading... For longer than I'd of liked so I turned my TV off ensuring it closes the app down and tried to access it under a different menu and between being again kicked off or the app freezing it's displaying the message that the content is requesting a streaming session on another device which I can only assume is the app I tried to access on the other menu of my TV that isn't working either. Ultimately this app is not fit for purpose I'd like a refund of my movie and to simply deactivate my account. I like the idea of it but between 3 movies I've spent the better part of 90 minutes simply trying to access them and that simply angers me to the point I no longer want to watch the movie.
3 January 2020
Unprompted review
Reply from CHILI
Hi, we would like to apologize for the inconvenience.
The anomaly indicated might depend on the Internet connection you had during the streaming.
We would like to help you to solve this issue soon. For this reason, please indicate us which Smart TV you used (brand and model) and your CHILI account. Unfortunately we can’t find your CHILI account from the name reported in this review. You can send the information to help@chili.com. I’m looking forward to hearing from you.
Wish I could use this via Roku.
11 December 2019
Unprompted review
Reply from CHILI
Hi Kay, thanks for your review! Right now CHILI is not yet available on Roku. We have forwarded your suggestion to our marketing department. Please get in touch if we can help you in any way!
CHILI Customer Service
Misinforming language information with no refund option
Chilli is currently the only service that allows me to watch some movies I'd like to watch, but sadly it's doing a terrible job handling subtitles and languages for movies. I purchased "Solo: a Star Wars story" where the description says "Languages: English, Polish".
After purchase these languages were listed under CC button, which suggests subtitles, but changing it results in changing dubbing language. In another movie with identical description (First Man), it changes subtitles. There is no way for the customer to know if languages listed mean subtitles or dubbing, which makes a world of difference for the customer.
Even with this misleading and misinforming practice Chilli features no option to refund a movie. This is beyond unacceptable.
8 December 2019
Unprompted review
Reply from CHILI
Hello Wojciech,
we agree with you that subtitles are an important feature and that we need to work on releasing them as soon as possible. Today on CHILI only certain movies have subtitles. When they are present you can find the information in the movie details page, below the available languages. For the movie you chose (Solo), there aren’t subtitles (in fact it isn’t mentioned in the movie details page). Whereas in “First Man” is indicated that the movie is in original language and original language with polish subtitles.
We reckon, however, that it’s important that subtitles are made available. We will treasure your suggestion forwarding it to our marketing departments to improve how the information is presented in the product page.
For what your specific case is concerned, considering you are not happy with the purchase our Customer Service will contact you today for the refund.
Best Regards
CHILI Customer Service Team
Again similar to previous reviews
Again similar to previous reviews. This review is for customer service. Due to misleading and unfair small print making the promotional offers very difficult to obtain. Robotic service agents.
2 December 2019
Unprompted review
Reply from CHILI
Hello ,
we are sorry for your experience with us. We kindly ask to indicate us the promotion you are referring to, in order to give you full support and provide you with more details about it. Our Customer Service is available for help by email, chat or messenger. We are sorry you had the impression that our agents are robotic.
Unfortunately from your name reported in this review we couldn’t find your contact to our customer service in order to verify your request.
If you can give us your data to our email address help@chili.com we are happy to verify your request and help you solving the issue.
CHILI Customer Service
Not yet received free Odeon vouchers
Chili has an offer on from 18th-28th November 2019, if you spend a minimum of £7 on films, TV series or merchandise you will be rewarded with 2 free odeon cinema vouchers. I spend over £7 on films and I haven’t received the cinema vouchers. It also doesn’t included within the advertisement how to claim these vouchers. Has anyone else had this problem?
26 November 2019
Unprompted review
Reply from CHILI
Hello Sophie,
we are happy to inform you that from the orders made on your account you qualify to access the promotion, since you have purchased more than 7£ worth of films. You will receive your cinema vouchers via email by 03/12/2019. You can find this information in the Terms & Conditions. Our colleagues of the Customer Service Team just sent you an email with all the details that applies to the promotion.
For any other questions feel free to contact us, we will be there to help.
Best Regards
CHILI Customer Service
No Subtitles
I googled "Chili subtitles" and ended up on this Trustpilot page where I was disappointed to see a mealy-mouthed response from a customer service representative to a review complaining of the lack of subtitling. You shouldn't need to send the review to your marketing department in order to evaluate Paige's suggestion, it's blindingly obvious this is a necessary feature. In fact this should've been an initial release feature in 2019 especially when you don't represent a significant discount to the competition. The suggestion should've been met with an apology and firm assurance that it's on the development roadmap to be dealt with soon. Subtitles for original language titles only is insufficient and I won't be using the service again till it's fixed.
17 November 2019
Unprompted review
Reply from CHILI
Hi,
we agree with you that subtitles are an important feature and that we need to work on releasing them as soon as possible. When we forward customers’ suggestions to the marketing department the aim is to report customers' needs and specific interests in certain functionalities. This doesn’t necessarily mean that we haven’t already planned something in that direction. Given your interest, we will make sure to keep you updated on the progress of the functionality.
Best Regards
CHILI Customer Service Team
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