Chicherjewelry Reviews 

385
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and beautiful appearance of the products, often finding them to be first-rate. Many people appreciate the wide selection and good prices offered. The ordering process is consistently described as easy, straightforward, quick, and simple, contributing to a smooth user experience, including ease of website navigation and timely delivery. However, some customers noted difficulties with website navigation or sizing options. A few also felt that received products did not always match online descriptions, with some reporting damaged or poor quality items. Additionally, some reviewers expressed concerns about the company's operations.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and high-quality... See more

Order

Consumers generally express satisfaction with the ordering process, describing it as quick, simple, easy, and... See more

Quality

People report positive experiences with quality, with many customers praising the beauty and appearance of... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of navigation and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a hard time finding the piece of jewelry I was searching for. I should have been able to click on it in Pinterest and it take me to that item on your site. It just took me to your site. I did... See more

Company replied

Rated 3 out of 5 stars

I ordered a beautiful sapphire choker to go with the sapphire ring and bracelet ordered previously. The order was processed and accepted. I used the 20% off that your company advertised could be used... See more

Company replied

Rated 5 out of 5 stars

I chose a ring that I loved and with your sale promotion going on I thought what a great time to order this ring. But in the process of ordering the ring I forgot to put in the size that I wanted. Y... See more

Company replied

Rated 5 out of 5 stars

I found Chicherjewelry a fantastic company to deal with. I bought some earrings from them recently, and was thrilled with the quality and appearance of them. They arrived nicely packaged and without a... See more


Company details

  1. Jewelry Store

Written by the company

Chicherjewelry is a leading online store that offers exquisite rings, earrings and necklaces are your best choices. Whether you search for a piece of fine jewelry set for a wedding or to add some sparkle and sophistication to your wardrobe. With our variety of stunning solid sterling silver designs, you’ve got something to suit yourself. Chicherjewelry Was Created to offer you the finest jewelry at a reasonable cost. It transcends everyday to the special occasion that rivals other brands on the market. ChicherJewelry is more than an accessory. It’s the embodiment of our passion, our love, and ultimately, our gift to you. Our Promise We promise our jewelry is made of lab-created sapphire and sterling silver to make the jewelry more shining and durable to wear. When working with sterling silver, we also alloy with palladium, which minimizes the allergens and helps retain true color. Details are celebrated in the complicated beadwork, filigree, and engraving that set our pieces apart. We also provide jewelry repair services. Over the years we have been working with a highly skilled local jeweler who uses only the best equipment. Also if you are interested in designing jewelry, we are happy to assist you in creating a custom piece.


Contact info

4.0

Great

TrustScore 4 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(385)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Two beautiful ladies ring …

Their online products are pleasantly attractive and their online promos are irresistible to pass on so, I ordered two items from them. I cannot give a full satisfaction comment yet as of now till, I received my much awaited orders.

26 April 2025
Unprompted review
Rated 1 out of 5 stars

Made an order 3/28 and have well…

Made an order 3/28 and have well exceeded the 15 day mark for production. I’ve emailed and messaged on IG they take forever to reply. When they finally do reply they say “Thank you for being patient and waiting.” I’m posting on here because I see they actually reply. Please send my order and email me tracking details. This ridiculous, I’m hoping the quality is good based on the wait.

22 April 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Hi, pls note that customers should send their order number or email address left when making payment or other order information. Then we can help check it out. Thanks for your understanding!

Rated 1 out of 5 stars

Scammer and cheap quality, avoid

I bought a necklace from this website and had a very bad experience — they are scammers. First of all, my order arrived 3 weeks late, and it was meant to be a birthday gift for my girlfriend. Because of the delay, I had to find something else last minute.

The quality of the necklace was extremely cheap, and when I tried to return it, they told me I had to pay for shipping and customs duties. I agreed, but after that, they stopped responding to my messages completely. I ended up losing $160 on something that looks and feels very low-quality.

On top of that, they’re not professional at all.

If you want to waste your money and get scammed, go ahead and place an order. Otherwise, stay away.

10 April 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Sorry for the issue encountered! The emails you sent went into our spam folder. Our customer service has emailed you. Thank you!

Rated 1 out of 5 stars

Never shipped out order

Never shipped out order. Asked for cancellation and refund. They never replied. Disputed charge with banking. They finally contacted me and said they would only refund my money if I cancelled the dispute with my bank.

14 April 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

As you've proposed the dispute for your order, we couldn't process your payment. If you can wait for the dispute procedure, you can keep the dispute and wait for your refund. Thank you!

Rated 5 out of 5 stars

My experience has been fantastic.

My experience has been fantastic.
I purchased a ring for myself and was so happy with what I received.
I have now purchased a ring for my husband and cant wait to receive it.
I live in Australia and delivery was swift.
Totally recommend this site.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

I'll give you 5 star for now

I'll give you 5 star for now , but the problem is I was owercharged for $45.39 with my order and I hope you will resolve this problem before I report it as a fraud . Please take care this problem . Rest of things I hope I will get my order on time .

8 April 2025
Unprompted review
Rated 1 out of 5 stars

SCAM, Ripoff!

SCAM! I ordered a 7 carat emerald cut ring and 6 weeks later I received a tiny emerald cut pinky ring. I told them I received the WRONG ring. Complaint went unanswered for weeks. A response was finally received and told me the correct ring was sent. I asked for a return label a week ago, with no response. Phone number and USA address on their webpage is fake.

5 April 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

For the issue you mentioned, we've sent the details of the ring. The ring you received is consistent with the one on our website. Kindly check it. Thank you!

Rated 1 out of 5 stars

Horrible experience

Horrible experience, I brought a ring with a beautiful pink sapphire, when I received, the color of the stone was red, im trying to communicate with them to return the ring and I don't receive response and I see they delete the bad reviews in their website! I have the screen shot!
Be careful people

5 February 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

Sorry for the issue encountered! Per check, we didn't find your previous emails or messages. Pls contact us at service@chicherjewelry.com. Thank you!

Rated 1 out of 5 stars

I ordered on February 8th thinking it…

I ordered on February 8th thinking it would arrive 7-14 days in USA. I was wrong. I reached out to chicher via email on March 11th because nothing came. They responded on March 12th saying it was shipped out. Turns out it was some shipping company name Yunexpress from China. With the tariffs USPS isn't tacking packages from China. I have not received my ring what a mess. No number to call to find out what happened. Smells fishy
Don't get scammed people.

24 March 2025
Unprompted review
Chicherjewelry logo

Reply from Chicherjewelry

We've contacted the delivery company and emailed you for it. Pls check your inbox or spam folder. Thank you!

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