Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Michael Fenton assisted me with a…
Michael Fenton assisted me with a problem on my PC and Laptop, and they are now working perfectly.
28 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for sharing your experience! We're so glad Michael was able to help get your devices running smoothly. We'll be sure to pass on your appreciation!
Thank you.
Ryan
Outstanding Customer Service
I always have an excellent experience with the customer service! The team is friendly, and to mention one - Danielle is amazing. She is efficient, and goes above and beyond to make sure all my questions are answered. It’s rare to find such genuine care and professionalism these days.
28 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your kind words! We're thrilled to hear you've had such great experiences with our team—especially Danielle. We'll be sure to pass on your lovely feedback!
Thank you.
Ryan
Michael from Chess provided a speedy…
Michael from Chess provided a speedy service when software failed to load on my laptop.
27 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback! We're delighted Michael was able to provide such a quick and effective solution. We really appreciate your kind words!
Thank you.
Ryan
Georgia Lowe Customer support executive…
Georgia Lowe Customer support executive from Chess was very helpful today. She resoled the outstanding query and then helped me resolve a second. Thank you Georgia for your help.
27 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely feedback! We're so pleased Georgia was able to resolve both queries efficiently. Your appreciation is truly valued!
Thank you.
Ryan
Renewing my contract
I had a call back on the same day as my inquiry from Kerryann, she was most helpful, spent time going through my options and I thank you for being so thoughtful
27 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're so glad Kerryann was able to assist you promptly and thoroughly. Your appreciation means a lot to us!
Thank you.
Ryan
Genuinely interested in helping
The company appears to be genuinely interested in helping its customers, no matter how small they are. I am confident that our telecom costs are significantly lower than if we had been using another supplier.
The staff take the time to understand your needs. I would particularly like to mention Laura Bacon and Tom Parkin; thanks for your help.
24 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the thoughtful review! We're so pleased to hear that Laura and Tom provided such attentive and helpful support. It's great to know you feel confident in the value we offer!
Thank you.
Ryan
Good service and customer service
Good service and customer service. Laura has been very helpful today.
24 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased Laura was able to help and provide excellent service today.
Thank you.
Ryan
Thank you to Danielle Cook in the…
Thank you to Danielle Cook in the mobile team for supporting another seamless upgrade, service is always 5*
24 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the great feedback! We're delighted Danielle could support another smooth upgrade – 5-star service is what we aim for!
Thank you.
Ryan
Michael Fenton was very helpful and…
Michael Fenton was very helpful and resolved my issue quickly and explained everything well so that I fully understood what I needed to do
Thanks Michael
21 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're really glad Michael was able to resolve your issue quickly and clearly – we'll be sure to pass on your thanks!
Thank you.
Ryan
Friendly
Friendly , helpful , clear explanations .
Quick to respond .
21 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the lovely feedback! Alvin will be thrilled to hear your kind words – we're glad he could support you so well!
Thank you
Ryan
Michael F - Very Helpful
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues were resolved within one phone call.
20 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the kind words! We're thrilled to hear Michael provided such excellent support — we'll be sure to pass this on to him
Thank you.
Ryan
Great Service
The service provided has been top class, everyone is polite and helpful and we have never had an technical issues which is testiment to the service
16 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the fantastic feedback! We're so glad to hear you've had a top-class experience and that everything’s been running smoothly — that’s exactly what we aim for!
Thank you.
Ryan
Reply from Chess
Good afternoon
Thanks for your feedback — we're glad we could get things sorted for you
Thank you.
Ryan
Excellent help and account management from Shazad.
15 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great review! We're so pleased to hear Shazad provided excellent support and account management — he’s a valued member of our team!
Thank you.
Ryan
Spoke to Lauren and she listened to my…
Spoke to Lauren and she listened to my comments and has actioned them already.
15 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for taking the time to leave a review
Fantastic to hear Lauren took your feedback on board and acted so quickly — great teamwork!
Thank you.
Ryan
POOR CUSTOMER SERVICE
was forced to move to this company as they bought out NBC, very rude customer service, having a nightmare with the portal I can't frind the button to raise a ticket the links in the emails don't work i asked to terminate my contract and got ignored.
WILL NEVER USE THIS COMPANY AGAIN.
11 October 2025
Unprompted review
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
We have located your account information and can see a member of our team has been in touch.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’
Many thanks
Ryan
Excellent service
Chess have always provided good service, but this last time was the best, Laura B was professional from start to finish, I sent on a quote to change a contract, and she took her time, she ticked all the boxes I need for my phone and saved me small fortune on my monthly costs, I cannot say in enough words how grateful I am for the service chess has provided, thank you all at chess
10 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the amazing feedback! We're so glad Laura delivered such a standout experience—saving you money and ticking all the boxes required for your phone! We’ll be sure to pass on your kind words.
Thank you.
Ryan
Great service
Michael responded to my support ticket quickly and sorted out the issue I had. Very impressed with the quick service.
9 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're glad Michael was able to resolve your issue quickly—fast, effective support is what we aim for!
Thank you.
Ryan
Cloud-base Phone System
I recently spoke with Kerryann Farmer Tomblin regarding my concerns about renewing my cloud-based telephone service for another two years. Kerryann listened attentively, addressed my questions clearly, and provided reassurance about the terms and benefits of the renewal. I appreciated her professionalism and patience throughout the call. Her support made the decision process much easier. Many thanks for your great support, Kerryann.
17 September 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the kind words! We're thrilled Kerryann was able to provide the clarity and support you needed. Her dedication to customer care truly shines!
Thank you.
Ryan
Gareth Roper is always available and…
Gareth Roper is always available and answers promptly with tailormade solutions that show he understands our business and it's needs regarding telecoms.
8 October 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! Gareth’s commitment to providing prompt, tailored telecom solutions is exactly what we strive for. We're glad he's making a real impact!
Thank you.
Ryan
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