Chess Reviews 

Ricky communicated excellently, sorted our issues out promptly and was professional and polite throughout.

Andy was excellent helped me change my contract to suit my current needs everything was done within a day really quick easy process highly recommend

Michael Fenton kindly and quickly helped me resolve my issues with logging into my Microsoft account. The service was professional and prompt. Many thanks.

Simple process, well explained and executed.

How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept his word in resolving what had proved a bit of a nightmare at my end . All was sorted in the space of three minutes. Totally professional, impeccably polite without being gushing. He must be a credit to the company . If I was running a serious business I would definitely want someone like him on my board of directors.

Michael was extremely helpful & my password problem was sorted out in no time. He made sure all my devices were compliant with my new password. Thanks again!

Chess are always quick to respond to any query. Gareth our Account Manager is always helpful, professional and always helps with money saving solutions. I would recommend them to any company wanting a proactive communications company

Very quick response and resolved issue, thankyou Michael Fenton

Friendly, no hard sell.

I’m so impressed with the service! I had a broadband issue, and it was fixed in no time. Rick Walker was professional, friendly, and made the whole process stress-free. My connection is now faster and more reliable than ever—thank you for the quick and efficient support!

This was a stress free renewal thanks to Andy Rushton.
Very helpful, and saved me money on my new contract.

I’ve worked with ChessICT for over 11 years, and they have consistently impressed me with their quick grasp of my requirements and their ability to deliver the right solutions every time.

Thanks to the ICT team for their prompt and professional assistance in resolving recent account issues. Their responsiveness, technical expertise, and clear communication made the entire process smooth and stress-free. They went above and beyond to ensure everything was sorted efficiently, keeping me updated throughout and following up to confirm that all systems were functioning correctly.

Excellent service from Chess moving our mobile phone contract. A fantastic deal financially with no affect on service. Natalie was with us every step of the way and answered all questions quickly and comprehensively to ensure everything went to plan. I would highly recommend both Chess and Natalie.

We had to renew our mobile phone contracts company wide. Easy to work with, great offers and straight to the point. Thank you Andy for your help.

Call after call after call every time ended up with some un-helpful person who all they could say is open a support ticket! eventually gave up! Tried later to be answered by some artificially inseminated crap that was more than useless. If you didn't give it something it could hang its hat on it ran home to momma with the dummy swinging behind.

I was given the task of taking over an association website that some previous fool had signed up to this rip-off organisation. Yet another do-gooder that knows better than the professional! Trying to explain that the previous account holder had passed away and we were working with very little information just constantly fell on deaf ears. After 3 hours of persistence and going through page after page of information left behind, we eventually found the access code to get into the account independently of their so called award winning help desk. All we want to do is switch the dns to point to a new website. Does their system offer this? NO! Best you can do is put a re-direct on. But then that fails as well and DOES NOT WORK PROPERLY!

Chess is a amateurish disaster.

We've been using Chess for many years, and they've always been incredibly professional to work with. Our current Account Manager, Gareth—who’s the only one I can recall over the years—has been fantastic at handling anything we’ve thrown his way. I’d definitely recommend Chess to anyone looking to have their mobile contracts well managed.

Just got 2 deals sorted from Gareth roper,
Very informative from the start, and delivered what he promised, even talking me through, tariffs abroad etc
Top man to deal with, and when my other phone deal runs out this month I’ll be straight to Gareth to sort

I have received Excellent customer service from Gareth Roper on numerous occasions. Always Friendly, Helpful and Efficient. Highly recommend.

Dealing with Danielle was easy and straight forward.