I ordered 4 pairs of shoes in March and still have not received my order. I have an email with a confirmation number for my order. I have tried to reach out to them via email but when I send the email... See more
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Placed an order for sneakers I paid for and haven’t received anything.I was provided an email with an order number, but useless when there’s no customer service to go to being there customer support m... See more
Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading a... See more
Company replied
I ordered some shoes in April and still haven’t received my shoes and when i finally did hear from them they were talking about giving me my money back in credit only if I take down my review. Then th... See more
Company details
Contact info
Hong Kong,105-111 Thomson Road，Wan Chai., Hong Kong, China
- 13048875706
- business@cherley.com
- cherley.com
1.3
Bad
384 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 35% of negative reviews
Typically replies within 24 hours
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Item was ordered over a month ago and…
Item was ordered over a month ago and still has not arrived and not redponded to emails .
4 May 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
I wish I would have read this sooner….
I wish I would have read this sooner….
I’m so sorry for the people who have fallen for this scheme. I have also not received any information regarding my order, I do not even have my order number. This whole thing feels like a scam and the dress I ordered was intended for my graduation day, but it looks like it will not happen. Since my order has not been shipped yet and will definitely not make it to my country in time, I would like a full refund, I have contacted this company trough their email, so let’s hope for the best.
1 May 2024
Unprompted review
Reply from Cherley
Hello Adelė,
If you did't see the confirmation email, you can email us at support@cherley.com and complaint@cherley.com for assistance.
Upon inspection, I noticed that the parcel of your order had been shipped on May 1st.
Tracking #: YT2412121272247611
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Once the warehouse ships out the package, the whole waiting time on the customer side normally ranges from a week to 3 weeks.
If you have any follow-up questions, please feel free to contact us at the address below.
Faithfully,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Dress is not as shown
Dress is not as shown. Comes in a similar material but nothing like the quality. Very mediocre and low quality for the amount it’s being sold for.
Tried returning and getting a refund. There has been no reply at all from with of their email addresses.
30 April 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
ITEM NOT RECEIVED
DON'T ORDER FROM HERE! I ordered 4 items on April 10th and today is May 1st. Only 3 items have arrived so far and 1 dress still hasn't arrived yet. The dress that you often see on IG ads, which is called "Sleeveless Corset Floral Jacquard Formal Party Mermaid Midi Dresses-Purple" on their website, looked nothing like the way they advertise on IG. Way too cheap material and they charge 50 USD for it. Also, they did not ship all 4 items at once, they always "partially" shipped the items which I find very strange. I tried contacting the customer service about the dress I haven't received yet but no response. Extremely unprofessional and it's almost a scam!
1 May 2024
Unprompted review
Reply from Cherley
Hello,
We are sorry for your wait for the order. In order for customers not to wait for a long time for no item, the warehouse would send the available items first. And when the back orders are back, they will send them immediately.
Upon inspection, we noticed that the remaining item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
Regarding the material of the item, you can reach out to us at support@cherley.com to sort it out. For your convenience, we have used complaint@cherley.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE! Quality is so so cheap! I ordered the Halter Neck Corset Tie Up Backless Slim Fit Maxi Dresses-Burgundy and they false advertised/market it! It is not the same dress they use in the pictures. The bandeau part of the dress was completely different. Was not a glittery material like it is in the pictures and is half the thickness as well. The other neck straps are also sewn on in a different place to what they are in the picture. They are sewn on more central rather than near the armpits which looks very unflattering compared to thhe pictures they use. Dress is see through and an awfully cheap material it’s like netting. Utterly disappointing
30 April 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Its been a week since i placed my order…
Its been a week since i placed my order and i haven’t had any updates on if it has been shipped. I really need the dress in the next week atleast and was hoping this isnt a scam and actually get my moneys worth. Please do something about this issue as soon as possible.
28 April 2024
Unprompted review
Reply from Cherley
Hi
You can contact us at complaint@cherley.com to inquire about your order update.
Upon inspection, we noticed that the item you ordered is a pre-order item, as indicated in the product name. Pre-order items would be shipped later than those items in stock. You will receive an email with a tracking number once your order has been shipped.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
I love the clothes!!!
25 April 2024
Unprompted review
Some of my items came a little later…
Some of my items came a little later than expected but overall shipping wasn't bad. I love all my stuff as well!
24 March 2024
Unprompted review
Hi I ordered 2 dresses on April 1
Hi I ordered 2 dresses on April 1 , for my graduation and one for my best friend graduation which is in a couple of days may 18 , I so nervous because we need those dresses to be on time , pleaseee if you can guys can see this help me to at least know where my package is 🙏🏽.
24 April 2024
Unprompted review
Reply from Cherley
Hello,
Feel free to contact us at complaint@cherley.com to ask about the shipping time, especially when you need the item for a specific occasion.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Follow up on my order.
I ordered a dress that was horrible and cheap quality. I reached out on an email that isn't this one to Cherley and I didn't receive an email back so I'm putting a review on here since they reply on this website. If Cherley sees this, I would love to make a return and receive a refund on this. My order ID is CH00324928
23 April 2024
Unprompted review
Reply from Cherley
Hello,
Please wait patiently for three business days for a response. If you have not heard back from the support team three days after emailing, kindly forward the matter to complaint@xcherley.com. We will take care of the issue.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Getting in touch with customer service…
Getting in touch with customer service is almost impossible. I’ve sent multiple emails that have gone unanswered and they have not sent a return label after days/ weeks. Not worth buying from here because of the hassle. Wouldn’t be a bad experience if not for customer service. Praying they’ll see this review and get back to me and do better.
23 April 2024
Unprompted review
Reply from Cherley
Hello Olivia Petras,
We apologize for not getting back to you sooner. If you have not heard back from the support team for three business days, kindly forward the issue to complaint@cherley.com.
Upon inspection, I found that you have been offered return instructions and a return form. Kindly get back to us with the necessary info and we can begin the process of refund.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
I should have checked this site before…
I should have checked this site before ordering 5 items from this company. SMH. Like everyone else, I placed my order over a week ago and have still not received an update at all. Do not recommend.
15 April 2024
Unprompted review
Reply from Cherley
Hello,
Please contact our customer service team to inquire about the order status as your order might have been shipped --- upon inspection, we found that your order had all been shipped.
We can be emailed at support@cherley.com and complaint@cherley.com.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Ordered 7 weeks ago and I haven’t had…
Ordered 7 weeks ago and I haven’t had an update on my order yet, no tracking number , no confirmation email. What a joke !!!!
23 April 2024
Unprompted review
Reply from Cherley
Hello Estera Lozneanu,
Upon inspection, we found that your order was placed on April 4th -- less than three weeks ago. We also noticed that one parcel containing 2 items was shipped on April 17th and now it's in transit.
We suggest that you contact our customer service team to inquire about the order status first before reviewing as your order might have been shipped. We can be emailed at support@cherley.com and complaint@cherley.com.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
dont buy from them
It is not UKs company ( i was buying from Cherely UK), you have to send to return back to United States for the cost of £28.93.I have ordered three items on 14th Feb, received first on 23rd March ( it was a counterfeit of some brand as i discovered later/ very cheaply made/ cut disproportionally/bad material) so cancelled the other two items (showing on website as not shipped)but they still posted one and i had to pay return charges.
Took them three weeks to refund the items( after having paypal involved) refused to refund the postal charges, offering me a voucher for future orders instead-no , thank you
22 March 2024
Unprompted review
Reply from Cherley
Hello Valentinavv,
We'd like to express our regret for bringing you an unhappy experience. We take customer feedback seriously and will take note of your review regarding the quality and return process to the relevant team to make progress.
Please provide us with your order details, such as the order number and the email address used for the purchase. Or may you email us at complaint@cherley.com? This will help us find your specific order and initiate the necessary steps to resolve this issue. Thank you in advance.
Again we deeply apologize for your dissatisfaction. We hope to hear back from you.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
No shipment of my item
As with all the other people writing reviews, I also have placed an order and it has yet to be shipped. My items says “your item will be shipped asap”. It has said this for a week now. I can understand the company being overwhelmed with orders creating a lag in shipment. It’s hard to determine whether that truly is the issue, or whether this company is just a scam.
After reading multiple reviews, I see that company frequently copies and pastes the same response to check if it was a “pre-order”. Unfortunately for me, after going back to check my order it does state it is a pre order. It is ONLY stated in the name of the dress “ Ditsy Floral Print Frill Straps Backless Tulle Gowns Maxi Dresses-Pink [Pre Order]“. Realistically, most people are not even reading the name of the dress, because we are more concerned about the dress itself than the name of it. When viewing items from the website on your phone, the pictures are just large enough to cover the entire phone screen, so in order to even see the name of the dress you have to scroll down. Which again, most people are not interested in the name of the dress, rather the images, reviews, sizing, material, etc. Personally, I could care less about what it’s called.
This is a bit concerning, as clearly it is very easily overlooked when purchasing that it was a pre order. During the ordering process, there is no mention that this was a pre-order item or even a suggestion of when it should be available. After searching the website, there is no information on when these “pre-orders” are likely to be stocked and shipped. It seems as though the pre-order items could take months? A year? Never get stocked and they take my money? Who knows. Clearly based on other reviews, many people have ordered pre order items without realizing it. Very frustrating considering I was buying the dress for a wedding and now how to re-purchase a new dress from a different company. I had high hopes for this dress and company and I feel scammed…
Order: CH00355426
13 April 2024
Unprompted review
Reply from Cherley
Hello Taylor McHenry,
Thank you for taking the time to share your feedback on Cherley. We understand the possible disappointment and dissatisfaction you might experience.
We will record your opinions about the mark of pre-order, quality, and response and make progress accordingly.
Your order has been canceled as requested. As a token of apology, we will expedite the refund so that you can receive the money sooner. You should receive it between 1 and 5 business days after the response.
Again we apologize for any inconvenience. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
No clear guidance on returns and lack of customer support
I’ve ordered 3 dresses and never received a confirmation email. They arrived 3 days ago and unfortunately non of them fit which is fine, but I’ve been trying to return them and have no clue what to do now.
I have no idea what the return address is or how to even get a refund issued. I’ve contacted them on their support email two days ago and am yet to receive a reply, I’ve contacted them twice now . Their customer service email is the only one I could find and they’ve still not contacted me back .
17 April 2024
Unprompted review
Reply from Cherley
Hello Freya Beharrell,
We'd like to apologize for the delay in responding -- our customer support team has been shorthanded recently so the response might not be as timely as you expected. In such a case, you can contact our customer complaint team at complait@cherley.com to deal with the return and refund. We will do our best to assist you.
For your convenience, we have used complaint@cherley.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Kind regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Takes too long
I made my order a week ago and it still says my dress is awaiting shipment. If it takes that long just to send it I don’t even want to imagine how much it will take till it arrives. I need the dress in about a week, so I’ll probably need to buy elsewhere :( don’t risk yours if you need it early
CH00352283
8 April 2024
Unprompted review
Reply from Cherley
Hi
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Kind Regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
I cancelled my order one minute after I…
I cancelled my order one minute after I placed the order, reading the bad reviews on Trust Pilot, this was on 2nd April and since then no refund yet! I received an email, saying that they cancelled it and that they will refund me, just lies, I think I got scammed.
Please don't buy anything from this website!!! I have never been in this situation ever before.
2 April 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
Order update!!!
I ordered two dresses at the end of March and I need them within the next weeks, I got order confirmation but they haven’t been shipped yet and I haven’t heard anything else, and they have taken my money, I am just wondering how long the wait is going to be!
Order number: CH00344702
28 March 2024
Unprompted review
Reply from Cherley
Hi
We are sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can.
Kind Regards,
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
STRESSFUL
I ordered my graduation dress from here very excited because I LOVE the dress I chose. I emailed them just now but I’m scared that so many other people also haven’t received info on their orders. I’m starting to freak out and would just like to know if I need to order another outfit from somewhere else :(
I have not received any tracking #, or confirmation of order although the money has been taken from my account.
12 April 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Michelle, Cherley Customer Complaint Team
complaint@cherley.com
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