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What could have been a natural wonder destroyed by greed
Cheddar Gorge is a natural wonder in the UK, one side of the gorge is as it always has been, but on the other side (privately owned), it has been turned in to an amusement park. One of the finest places in Britain has been destroyed by something that you can have everywhere, but not here. Vulgarity and greed of it worst.
Cancelled our tickets 5 days in advance…
Cancelled our tickets 5 days in advance but they refused to give a refund (and didn't give us a reason for the refusal).
Fantastic family day out
We did a climbing experience on 19/08/24. Toby. our instructor was excellent with myself and my 2 children aged 13 & 8. Clear instruction, patient, and encouraging. My son also did the Black Cat Freefall, which he loved. Again Toby and the other instructor were brilliant with him and gave him loads of time to do different falls. The whole day was lovely, beautiful caves and interesting information, fantastic views from the Pinnacles. The 'cave man' was funny too!
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