While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service team for being fast, efficient, friendly, and very helpful in resolving issues. People find the app easy to use, user-friendly, and appreciate the seamless process for buying and using e-gift cards, both in-store and online. The overall user experience is frequently highlighted as excellent, with many enjoying the quick cashback and the convenience of digital gift cards. However, some customers experienced issues with gift cards not working or being invalid after initial use, leading to dissatisfaction with the product itself. A few reviewers also mentioned poor communication from customer service in certain instances, with some feeling that their problems were not resolved quickly or effectively.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and navigation for... See more

User experience

People report positive experiences with user experience, consistently praising the app's ease of use and... See more

Product

Reviewers mention ambiguous feedback about the product. Many customers appreciate the ease of buying and... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

Came across this app, first day had issue but the team were helpful. Cashback appears straightaway on the app compared to others. Minimum balance of £5 before can withdraw. But look forward to saving,... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback Provider
  2. Payment Service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

563 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good!

New user to Cheddar but so far I have been impressed. Simple enough to use and the instant cashback is great, and much better than cashback sites like TopCashback which takes a while to confirm the cashback amount. Speedy customer service as well - I had a query about a New Look gift card following return of an order and this was dealt with promptly. 5/5

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Nice one Cheddar!

So far I have been very impressed with Cheddar, been saving money into the pot, not yet reached the target to receive the cash back, response to a message was swift, keep up the good work!

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Cashback App

Very easy to use app and when I had a small glitch with an M&S gift card the team were very helpful and were able to screenshot the voucher code from their end for me to use .

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing find

Been using for a few weeks now. So easy to use and a good range of shops. Vouchers usually arrive quite quickly and I like being able to gain boosters so I can increase the amount of cashback I earn. Cashing out is very easy once you've saved £5. Have told lots of people about it.
Also customer service is excellent if you ever need to contact them!

9 March 2026
Unprompted review
Rated 4 out of 5 stars

Best app to get a cash back

Best app to get a cash back. I just wish it would have been easier. I could pay with the card already linked to the app and still get the cash back and not have to go through the process of buying a gift card every time.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Basically free money!

The site is great, it’s basically free money when using it often. Search for everything on there and 9/10 it’s there. Got my wife using it which is great as she does far more shopping than me! I’d just like to add to my point on how great the customer service is from Mustafa who recently helped me refund a gift card that is non refundable. He has stuck with me for a long time and managed to help. Thankyou so much for the outstanding customer service!

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Great app, great support

Great app, really easy to use and most big brands are on there. Really appreciated Mustafa’s support in getting a refund for me on a card that I couldn’t use.

3 March 2026
Unprompted review
Rated 3 out of 5 stars

Steak bloody

I picked up a carry out order,
The steak was dripping blood. I ordered medium well.
I unfortunately cannot eat something that bloody.
I order at least once a week and never had any issues in the past. I was going to upload a picture but see where I could.

19 February 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Kim,

Thanks for your message, but it looks like this review may have been posted on the wrong page.

We’re a UK-based finance app, not a restaurant, so we don’t serve food or take food orders. It seems like this review was intended for a local steakhouse or takeaway.

You may want to double-check the business name and repost it to the correct restaurant so they can address it properly for you.

If you were actually trying to reach our finance app support team about something else, feel free to message us directly and we’ll be happy to help.

Best wishes,

Team Cheddar

Rated 5 out of 5 stars

Use this app all the time

Use this app all the time and I save on my shopping adding the money to my bank account, it soon adds up. Good customer service too. Easy to use, sometimes I buy a gift card as I’m at the till. Love it.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

i never received my points to gain.gg…

i never received my points to gain.gg at all. and they wonder why we all have issues and bad reviews because of their lies, scam, etc

8 February 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Becky,

Thanks for your review.

We believe this may be intended for a different company, as Cheddar does not operate gain.gg or offer points related to that platform. We’re a UK cashback and gift card app, and we don’t have any connection to gain.gg.

If this was posted in error, we’d really appreciate if you could double check and update or remove the review accordingly. If you were actually trying to reach us about something Cheddar-related, please feel free to contact our support team at support@cheddar.me directly and we’ll be more than happy to help.

Best regards,
Team Cheddar

Rated 5 out of 5 stars

Impressed with this Cashback app

Have been impressed with this Cashback app from the start. It is easy to buy gift cards and I like the ability to be able to top them up, particularly those I use regularly. Cashback is available once the £5 limit is reached which is reasonable and it reaches your bank account quickly. The introduction of the boosts for regular use is welcome too. I have used customer support on a couple of occasions when issues have occurred and they have got back to me quickly and worked to resolve the problem with good communication. All in all would thoroughly recommend this as a way of saving money on popular brands

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Cheddar has been great!

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In this case, I had issues using a purchased gift card at a retailer (retailer's fault), and Cheddar managed to get me a refund on the card in question. Thank you Mustafa for the support and I look forward to continuing to use Cheddar going forward!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Giftcard refund

Many thanks to Mustafa Hussain from the Cheddar team for helping me resolve the gift card refund issue. He was extremely helpful, and the problem was ultimately resolved.

14 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look