Scammers charged £5.95 for a car check which I authorised. A week later they quietly charged another £40 for a 'subscription' which I DID NOT AUTHORISE. There is no account set up on the website so... See more
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I have just discovered from my bank's fraud protection service that this company have been attempting take a regular payment of £39.90 after I used them for a one-off £5.95 service. At no point did I... See more
I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more
Company replied
As everyone else mentions, this company is a scam and then steal money from your account. I paid £5.95 to check a used car registration number. Three months later I notice a direct debit for £39 goi... See more
Company replied
Company details
About Checkmycar
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1.0
Bad
2K reviews
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Replied to 94% of negative reviews
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I have fallen in their trap as well
I have fallen in their trap as well, like thousands of us.
After reading all user's comment, Why is this business and website up and runing ? Why are banks still authorising it using their services. Why DVLA is selling our informaiton to them? Why Police and trading standards are not investigating its activity. Why the police are not investigating this ?
24 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We completely understand your frustration and are very sorry for the distress this situation has caused.
Our service is designed with a trial period, allowing users to test the platform before any subscription starts. The subscription is never applied without confirmation, but we understand that this process may not have been clear in your case, which can understandably create concern.
We take feedback like yours seriously and want to review your account immediately to clarify any unexpected charges and resolve the issue. Please contact us directly so we can assist you as quickly as possible:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Our priority is to provide transparency, resolve your situation, and ensure your account is corrected promptly.
Bordering on a scam
I had an issue with my car log book. Just a small one, so I decided to get a car check like I've done when buying cars. I know the score; pay roughly £5 and get a basic check of your car. I've done it before.
Two days later, I had a payment of £39.90 leave my account. Turns out it's a subscription service. A subscription service for a car check? Who is checking their car monthly? I signed out of my account and went in as a guest. It DOES say that it's a subscription service, right at the bottom, in very light text. For a service that people like me have used as one offs before with other companies.
I got my money back because the company didn't respond to me. The email address I entered to chat wasn't recognised. Funny though, they recognised it when I needed a password reset.
FOR PEOPLE TRYING TO GET THEIR MONEY BACK - here's what I said to my bank -
" I requested a service of £5.95 to check details on my car. Two days later, I had a transaction of £39.90 come out of my bank account. Upon looking closer, this is for a monthly transaction subscription. At the time of the initial purchase, it was very unclear that this was a trial period leading to a subscription. Also it would have simply been impossible to cancel as the website claims to not have my email on record - despite the fact that they successfully completed a reset password request. I never received any emails confirming either my initial purchase or that a trial period was about to begin.
The merchant I feel used misleading and deceptive practises to charge me, the subscription was not clearly disclosed at the time of purchase and the terms were unclear. I did not authorise a subscription. The company themselves have not gotten back to me, either via email or their online form.
Please treat this a disputed transaction and please cancel any recurring payments, as they are not responding even to a subscription cancellation."
PEOPLE - when disputing with your bank, use words like "unauthorised subscription" "misleading" "deceptive practises" "unclear". My bank couldn't have been quicker or more helpful.
Two more things - I think I clicked a sponsored link on Google, so they have something to answer for. Net neutrality is being eroded.
Secondly - and humorously - I see there's a rep from the company answering all of these complaints. Hello! Really odd that such a unscrupulous company has some poor person answer all these.
14 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about your experience and appreciate the detailed feedback. CheckMyCar offers a trial period so users can test the service before any subscription begins, and all subscription details are included in our terms and conditions to ensure transparency.
It seems there was some confusion with the subscription activation, and we sincerely apologize for any inconvenience caused. Please contact our customer support team directly so we can review your account and assist with any refund or cancellation promptly:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We take all feedback seriously and are committed to improving our service and clarifying any misunderstandings.
The CheckMyCar Team
They are scammers
They are scammers, similar story with me of 5.95 for a car check followed by £39.90 taken without consent 3 days later.
17 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about your experience. CheckMyCar provides a trial period so users can test the service before committing to any subscription, and all payment details are outlined clearly in our terms and conditions.
Please contact our customer support team so we can review your account and assist you with any refund or cancellation:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We take all feedback seriously and are committed to helping our users.
The CheckMyCar Team
SCAM.....DO NOT USE THIS COMPANY!!!!!!!!
I paid to get a one time report on a vehicle for £5.95 and nine days later a further £39.90 was deducted from my account. I will be contacting trading standards regarding this because it’s evident to see that a lot of people have got caught by doing this and this is extremely unfair, DO NOT USE, TOTAL SCAM>>>
23 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry for the confusion regarding your payment. CheckMyCar offers a trial period so users can test the service before any subscription begins, and all charges are clearly stated in our terms and conditions.
Please contact our customer support team so we can investigate your account and assist you with any refund or cancellation:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We take all feedback seriously and are committed to resolving any misunderstandings promptly.
The CheckMyCar Team
DO NOT USE THIS COMPANY I paid to get a…
DO NOT USE THIS COMPANY I paid to get a one time report on a vehicle for £5.95 and nine days later a further £39.90 was deducted from my account. I called the company and they told me I took a subscription out which I did not. I will be contacting trading standards regarding this because it’s evident to see that a lot of people have got caught by doing this and this is extremely unfair
19 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about your experience. CheckMyCar offers a trial period so users can try the service before committing to any subscription. All subscription details, including charges, are outlined in our terms and conditions to ensure transparency.
Please contact our customer support team so we can review your account and assist you with any refund or cancellation:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We take all feedback seriously and are committed to resolving any misunderstandings promptly.
The CheckMyCar Team
Like every one else on this company was…
Like every one else on this company was not made clear it was 48 hour free trial. I am not a trader so why would I want to pay subscription, totally dishonest company should be dealt with by trading standards. I only saw the transaction today so paid £200 plus the £5.95 for original check. Called them and they are so brazen, basically ripped me off, RIP OFF BRITTIAN HERE WE COME
30 June 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about your experience and understand how upsetting this situation must be. Our service includes a 48-hour free trial period, allowing users to test the platform before any subscription begins. This trial is designed to give everyone a chance to decide whether to continue with a subscription.
We understand that the details may not always have been noticed, and your feedback is important to help us improve the clarity of this process. Please contact our support team directly so we can review your case, clarify the charges, and assist you in resolving any issues:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to addressing your concerns promptly and transparently.
Absolute Scam
Absolute Scam, paid for one time check then 48hours later paid for a monthly subscription, what’s not surprising is there is no way to manage your subscription on the site.
18 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about your experience. Our platform includes a trial period allowing users to test the service before any subscription is activated, and all subscription details are displayed at the time of checkout.
We understand how frustrating it can be if this was overlooked, and we want to make things right. Please contact our support team directly so we can review your account, confirm the status of your subscription, and assist you with any necessary actions:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We’re here to ensure your concerns are addressed quickly and transparently.
Paid for one time check and they have…
Paid for one time check and they have automatically took payment of another £39.90 without prior authorisation, looking online at how to contact them and the page just expires. Scam Company
14 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for taking the time to share your experience. We understand your frustration and are sorry for the confusion regarding the subscription charges.
Our service includes a 48-hour trial, which allows users to explore the platform before any full subscription begins. If the trial is not cancelled within that period, the subscription starts automatically, as outlined during the order process. We recognize that this can be confusing and take your feedback seriously.
To resolve this matter, please contact our support team at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or via email at contact@checkmycar.io
We appreciate your feedback and are committed to ensuring your concerns are addressed fairly.
This website is a scam
This website is a scam, they advise you have 48Hrs to cancel before the 39.90 monthly charge starts then they refuse to refund as you are outside the 48hrs, but the law states 14 days, no emails, just the recurring monthly charge. avoid
31 October 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your experience. We understand your concern and are sorry that the subscription setup has caused frustration.
Our service includes a 48-hour trial period, which allows users to test the platform before any full subscription begins. If the trial is not cancelled within that window, the subscription activates automatically, as noted during the order process. We take your feedback seriously and are committed to reviewing each case carefully.
To ensure your situation is addressed, please contact our support team directly at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
We appreciate your feedback and are here to make sure your concerns are resolved fairly.
The most unfair ever
They charged me with £5.95 for one car report, which they stated later was not for the report, but for a 48 hours trial(which is already ridicoulus in my opinion as normally a trial period should be free or much cheaper than a full membership) and they charged immediately after with £39.90 for a monthly membership. I contacted them on the same day to ask for a refund. They refused it and said it was completely clear in their opinion and fair enough to charge with almost £46 for one car report.
Absolutely disgusting and I wish I could leave less than zero star due to their customer service and fairness.
Funnily enough I nearly never leave a review especially a negative one, but if any company would deserve all the bad reviews, it's theirs for sure...
Very, very disappointed.
17 November 2025
Unprompted review
Reply from Checkmycar
Hello Tomi,
We completely understand your frustration and appreciate you taking the time to share your experience. It’s never pleasant to feel that a service isn’t as clear as it should be.
Our platform offers a 48-hour trial, designed to let users explore the service before any full subscription starts. If the trial is not cancelled in time, the subscription automatically begins, as outlined during the process. We understand that this can sometimes be confusing, and your feedback helps us improve transparency for all users.
To make sure your situation is addressed properly, please reach out to our support team at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
We will review your account carefully and work with you regarding cancellation and any refund requests.
Thank you again for your message. We’re here to ensure your concerns are resolved fairly and promptly.
SCAM website
SCAM website, do not use. We clearly clicked on the one off service for ONE check, why in earth would we need to sign up to a monthly service. Clearly misleading and theft, this "business" has been reported to the bank for fraud
17 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience and fully understand your concern regarding the subscription charges.
Our service includes a trial period, which allows users to test the platform before any commitment begins. If the trial is not cancelled before it ends, the subscription starts automatically, as explained during the order process. We take your concerns seriously and want to ensure every case is reviewed carefully.
To resolve this matter quickly and provide clarity regarding your account, please contact our support team at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
We will review your file promptly, assist with cancellation, and evaluate any refund request.
Thank you for bringing this to our attention. We are here to help you reach a fair resolution.
SCAMMERS. DO NOT USE
SCAMMERS.
OFFER A SERVICE FOR £5.95 THEN FRAUDULENTLY TAKE A FURTHER £39.95 3 DAYS LATER.
PLEASE CONTACT YOUR BANK AND TRADING STANDARDS ASAP. ANYONE THAT BASICALLY STEALS FROM PEOPLE LIKE THIS ARE JUST PURE EVIL.
8 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration regarding the subscription charges.
Our service includes a trial period that allows users to test the platform before any commitment begins. If the trial is not cancelled before it ends, the subscription automatically starts, as explained during the order process. We take your concerns seriously and always aim to review every case carefully.
To help resolve this matter quickly and clarify your account activity, please contact our support team at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
Thank you for bringing this to our attention. We are here to provide assistance and a fair resolution.
SCAM
SCAM - exact same experience as others. £39.95 been taken monthly after paying for a 1 off car check.
I have informed my bank of this fraud and will escalate it through Action Fraud and the NCSC. I urge other to do the same.
10 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your experience. We are very sorry to hear about your concern and understand the frustration this situation has caused.
Our service includes a trial period, which allows users to test the platform before any commitment begins. If the trial is not cancelled before it expires, the subscription activates automatically, as stated during the order process. We take your feedback seriously and want to ensure every case is thoroughly reviewed.
To resolve this matter and clarify your account activity, please contact our support team directly at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
We will investigate your file promptly, assist with cancellation, and review any refund request.
Thank you for bringing this to our attention. We are here to help and ensure a fair resolution.
Awful scamming company
Awful scamming company, pay £5.95 for a check then £39.90 per month for the rest of your life. AVOID
17 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your frustration regarding the subscription charges.
Our service includes a trial period, which allows users to test the platform before any commitment begins. If the trial is not cancelled before it ends, the subscription automatically activates, as explained during the order process. That said, we take your concerns seriously and want to ensure that every case is reviewed carefully.
To help resolve this matter quickly, please contact our support team at +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or by email at contact@checkmycar.io
We will review your account and assist you with cancellation and any refund requests.
Thank you for bringing this to our attention — we are here to assist you.
Checked a car that my son was looking…
Checked a car that my son was looking to purchase, 2 days later 39.90 was taken from my account, nowhere does it tell you this, tried to email but got no response absolute scam
12 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re sorry to hear about your experience, and we fully understand how frustrating an unexpected charge can be. To clarify, our service includes a 48-hour trial period, allowing users to test the platform before committing to a subscription. The monthly fee is only applied if the trial isn’t cancelled within that timeframe — but we acknowledge that this information can sometimes be missed.
Regarding your email attempts, that’s certainly not the level of service we aim to provide. We want to look into your case personally, verify the charge, and assist you with a clear resolution.
Please contact our support team so we can help you directly:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We’re committed to resolving this promptly and ensuring you receive the assistance you need.
Scam
It's laughable and deceptive how you say in other reviews that you are committed to being transparent and reliable. Really?
How about you make your so called small print ( wherever it is ) large and bold.
You say you are giving people a 2 day trial so they can try it out before they commit. I never committed. You took out £39.90 unlawfully . THIS IS FRAUD! Stop deceiving people. Look at all your reviews. They are saying the same thing . Have reported you.
15 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We understand why you feel upset, and we want to address your concerns clearly and respectfully.
Our service includes a 48-hour trial period, which allows users to access the platform without any long-term commitment. The subscription only begins if the trial is not cancelled within that time. However, we recognise that some users may miss this information or not notice the trial details, and we take that very seriously.
We would never intentionally charge a customer without proper disclosure, and we would like to review your account carefully to ensure everything has been handled correctly. If a mistake has occurred, we will, of course, work with you to resolve it.
Please contact us directly so we can look into your case and provide a personalised solution:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We’re committed to handling your situation promptly and transparently.
Beware these are fraudsters
These are clearly fraudsters. As with everyone else I was stung for several months of charges without being told it was a recuring payment or subscription. Don't just report here contact you bank/ card issuer and report them, report to action fraud and report to the Irish police.
15 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re truly sorry to read your experience and we understand how concerning unexpected charges can be. We want to clarify that our service includes a 48-hour trial period with no commitment, designed to allow users to test the platform before any subscription begins. The monthly subscription is only activated if the trial is not cancelled within that timeframe, but we recognise that this may sometimes be overlooked.
We take your feedback very seriously and would like to review your account in detail to ensure everything is handled correctly. Our support team can assist you directly, verify the charges, and help you find a suitable resolution.
Please contact us so we can take care of this for you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Thank you for bringing this to our attention — we are committed to addressing your case promptly and transparently.
Don’t get tricked into a monthly £39.90 subscription
Went onto their website to check a car I was going to purchase. It offered me a full report for £14.95 with a £9 pound discount. I went ahead and paid the £5.95 and got the report. One hour later, they took a further £39.90 from my account. When I contacted them via the website, there was no answer, but then I emailed them using their email address and they responded by saying that I had signed up for the premium service at a monthly cost of £39.90 which they say was clear on their website which it was not obviously. Clever wording and easy to miss offer terms and conditions means you could get easily roped in. They agreed to cancel any further monthly payments, which is a good job as I only wanted to check one car, but refused to refund and also to add insult to injury said that as I had unsubscribed, I had no further access despite having paid 45 pounds within a couple of days. Shocking! avoid, maybe not scamming, but certainly sharp Practice
10 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your experience. We understand how frustrating unexpected charges can be. Our service includes a trial period with no commitment, designed to allow users to explore the platform before any subscription starts. The subscription terms are displayed during the process, though we understand that the wording may sometimes be unclear or easy to miss.
We take feedback like yours seriously and aim to improve clarity and transparency. If you encounter any issues or unexpected charges, our support team is always available to review your case and provide guidance.
Please reach out directly so we can assist you:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to resolving concerns promptly and ensuring our users have a clear understanding of our services.
Exactly the same as all other reviews
Exactly the same as all other reviews , £5 check turns into £40 a month somehow ! They claim transparency, in terms and conditions , however I don’t believe all 1700 people would have missed something so apparently obvious !
10 November 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for sharing your feedback. We understand your frustration regarding unexpected charges. Our service includes a trial period with no commitment, allowing users to test the platform before any subscription begins. While the subscription terms are clearly presented during the process, we understand that they may sometimes be overlooked.
We would be happy to review your case, clarify the charges, and assist you with any necessary resolution.
Please contact our support team directly:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to helping you resolve this promptly and transparently.
BEWARE!!
BEWARE!!! Scam company. Nowhere online does it say they will take a payment of £40 2 days after you pay £5 for a hpi check. And when you call them they answer and then they can’t hear you. I manage to get the name of the person called Marium but poor thing must have been alone because I got her all 3 times that I called. Will be going to the bank and report it as fraud and see if they can recover the money back. I am a single mother with 3 children and with Christmas coming up I’m now going to struggle for gifts. Absolutely horrified and devastated this happened when I was in such a bad place already.
UPDATE: they redeemed themselves a little by refunding.
12 November 2025
Unprompted review
Reply from Checkmycar
Hello,
We are truly sorry to hear about the distress this situation caused you. We understand how upsetting unexpected charges can be, especially during difficult times. Please note that our service includes a trial period before any subscription, allowing users to test the platform safely before committing to any recurring payment.
We’re glad to see that your refund was processed, and we appreciate your feedback as it helps us improve both clarity and support for all our users. If you have any remaining questions or need further assistance, our team is available at 📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.) or 📧 contact@checkmycar.io
Your satisfaction and trust are very important to us, and we are committed to making our service transparent and reliable.
Kind regards,
The CheckMyCar Team
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