Cheaprollerbanners Reviews 

274
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

The next day delivery wording is deliberately confusing and misleading. I find this type of business untrustworthy and I won’t use them again because of this. I sure they have good products, but my ti... See more

Rated 5 out of 5 stars

Repeat Custom, The team have been absolutely fantastic, and have really come though at the last minute multiple times. Roller Banner and print quality is absolutely fantastic! Next day,... See more

Rated 5 out of 5 stars

I CANNOT express how happy I am with the 3x3 popup banner we ordered. Not only did they manage to ship this out to us in a 3 day turn around (every other company I phoned was a minimum of 5 working da... See more

Rated 5 out of 5 stars

I purchased this banner for my son's brand and it has exceeded my expectations. It was done exactly the way he wanted and I didn't know it would be so big. Fantastic price, definitely value for mone... See more

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4.2

Great

TrustScore 4 out of 5

274 reviews

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Hasn’t replied to negative reviews

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4.2

All reviews

(274)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

poor communication

poor communication. I changed delivery address before submitting payment however it automatically chanfged back to the same as my billing address. I used the online chat to get help with which i was informed I would receive an email. Tried this several times but not reply. Tried phgoning but phone rang out. It has now been 5 days since i ordered and expected my banner within 48 hours taking into consideration i ordered after 1pm.

14 September 2022
Rated 5 out of 5 stars

Bad colour and late delivery

Firstly I did not get my banner in time. Nobody answers there phones or reply’s to emails, you don’t even know if they received everything, for example art work, I went through there reviews and realised I would be fighting a loosing battle, So I ended up ordering from another company because I was now in trouble. I thankfully ordered a second banner one Sumo print who delivered with in 12 hours. When my banner eventually arrived late from cheapbanners.com the print colour was dull and I would have never used it looking like that anyway, It’s Sad when you have company’s like this who mess business up for everyone. I have learnt my lesson and will certainly start checking reviews of company’s in the future before ordering.

16 September 2022
Rated 1 out of 5 stars

Poor customer service

I placed this order on 4th September 2022, I paid for 48hr delivery, I still haven't received the product. I have sent 3 emails, tried the online chat and tried to call and still no response. If my order isn't coming just tell me and issue a refund so I can purchased elsewhere.

16 September 2022
Rated 1 out of 5 stars

Ordered banners on the website

Ordered banners on the website, had 2 extra added that i couldnt remove so total of 6 banners. Regardles, the cost was stil good so went ahead with the purchase. Ordered on the 26th August and still waiting. Unfortunately i needed them for an event today 3rd September. No repsonses to emails or chat messages. Hope to get the banners at some point.

3 September 2022
Unprompted review
Rated 1 out of 5 stars

Fast & Lose with the facts - Avoid

They claim to be the cheapest roller banner company on the market but they simply are not. They use very deceptive descriptions to get you to believe you are getting a fast & cheap service.
I ordered this: "Roller-Banners - UK 24 Hour Print"
That's the headline title. If you read down you then see that actually you pay more if you want it in 24 hours. I didn't read down as I made the assumption that I was getting what was described. It was despatched after 2 1/2 days. I haven't received it yet & it will now arrive too late. They refused a refund claiming that it was now in transit, even though the tracking number they have given is not yet recognised by their carrier. I'm afraid I do not believe a word they say. I despise misleading sales statements, its plainly dishonest, I certainly won't use them again.

In Reply to their reply.
You are the rude one whose reply prompted my contacting trading standards.
This is your email.
"How is it? You had the options to pick from, you choose the cheaper option and want to blame us?
I ordered my shopping from Tesco. I choose the slower free delivery on Tuesday but I’m going to complain because I want it on Monday. Take some responsibility!"

You clearly mislead with your descriptions & you need to take responsibility. Your product description is totally mis-leading and is clearly in breach of trading standards as you will find out. The goods still appear not to have been despatched despite you saying they were this morning. You claim to be the cheapest on the market but you are not because your strap lines are simply mis leading.

2 September 2022
Unprompted review
Cheaprollerbanners logo

Reply from Cheaprollerbanners

Hi Stephen,

The website is very clear and easy to use. You selected the wrong option and want to blame everyone else.

We have hundreds of customers a day that don't have a problem using the site and selecting the correct production and delivery service. You skimped and paid the price.

If you wasn't so rude we would have put it on a Saturday delivery but demands of refunds on an already printed product and trading standards threats really don't work.

You made a mistake take some responsibility.

Thanks Josh

Rated 1 out of 5 stars

I do not recommend it, you take risks with these people

I will list in point.
* Product not on time even though paid for prompt delivery. I offered them personally and I was able to pick them up in time.
* While picking up I did not receive everything and even though I reported it to them, I did not receive it until today.
* No VAT bills even though they said they would send it by email until today.
* At this point, they do not reply to e-mails and do not answer the phone.

Even when they answered below, they did not reply to the email and did not try to fix anything on their own side.

They can answer here, not on email or telephone, to fix the problem.

I sent them other graphics because they did not provide me with dimensions for what they needed.

Assess the level of professionalism of this company for yourself.

ABP AUTO CARE Ltd.

13 August 2022
Unprompted review
Cheaprollerbanners logo

Reply from Cheaprollerbanners

Hi Bartosz,

You Needed your products for an event so we rushed this order through at no extra cost and said you could collect. When you collected you was very thankful and even gave us some car product samples for free.

You paid for standard 3 day delivery.

You did not sent any artwork over for the wrap around counter. We can't print artwork we don't have.

Invoices get sent automatically.

Kind Regards,
Josh

Rated 1 out of 5 stars

Avoid no customer service at all

Placed the order no problem paid no problem few hours later sent us a refund with no explanation at all
They may be cheap but you get no customer service at all pay s bit more and get better service as we did

7 August 2022
Rated 1 out of 5 stars

Disgraceful Behavior.

I ordered 3 Roller Banners from Josh, paid via PayPal and started it had to meet a deadline and was assured no problem.

A 4 or 5 days later I received a refund so I emailed Josh to find out what was happening. No reply. I knew I was now going to miss my clients deadline but luckily another company, Solopress, helped me out and got the banners made and delivered to me.

I emailed Josh again but to this day still not a word back. Extremely disappointing service. Never again.

28 July 2022
Unprompted review
Rated 3 out of 5 stars

Poor comms, delayed delivery but great banner.

Ordered the 48hour service. It arrived 4 days later. there are a lot of comments from other customers saying that communication from this company is dreadful and I have to agree. tried using there online chat portal, no reply, emailed them, no joy there and called several times and again no answer or response. My friend used them and said she had a great experience with them, so maybe just one of those things this time round. Having said that though the banner did arrive and it was very good quality, despite being the cheaper version. really happy with it.

My advice to anyone using this company is order in advance, don't take the 24/48hours as gospel and the quality is really good (As long as your pictures/logos etc. are of a good standard.

26 July 2022
Unprompted review
Rated 1 out of 5 stars

VERY UNPROFESSIONAL

VERY UNPROFESSIONAL- this company have not responded to any messages / online chat requests or phone calls about and order that was placed for express next day delivery a WEEK AGO and still not received with status “awaiting fulfilment.” I cannot get to speak to anyone- AVOID THIS COMPANY!!

20 July 2022
Unprompted review

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