CheapOair.ca Reviews 7,484

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and patient, often highlighting their professionalism and kindness. The customer service is frequently described as excellent, with many appreciating the understanding and polite approach from agents. The service provided is often noted as excellent, with consumers finding the booking process smooth, convenient, and easy to use. However, some customers also noted issues with the booking process, such as unexpected price increases or changes to flight details after booking. Additionally, some people were dissatisfied with the lack of clarity regarding additional costs like luggage or seat selection, and a few experienced difficulties with cancellations or name corrections.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, patience, and... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and straightforward,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the efficiency, politeness, and... See more

Price

Customers had ambiguous experiences with price, with some reviewers reporting great prices and finding the... See more

Service

Users describe positive interactions with service, with many reviewers praising the quality and efficiency of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All steps were completed successfully, however I was dealing with an agent from India. He was very patient with me and did his best to allow me to understand for which I am very appreciative. I am hea... See more

Company replied

Rated 4 out of 5 stars

Everything was going great until I had to pay and then it wouldn't take my payment info. I called support to find out why and he informed my that the price of the flight had gone up while I was trying... See more

Company replied

Rated 4 out of 5 stars

The booking info is laid out in a good way for comparisons between airlines, fare and other options. The staff is spoke with helpful and knowledgeable.

Company replied

Rated 4 out of 5 stars

I really like it but when i did my booking i would of like to have the upgrade with the luggage , also the face that it says that we have a carry on it’s not the case

Company replied


Company details

  1. Travel Aggregator
  2. Travel Agency

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.ca!

Written by the company


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

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Rated 5 out of 5 stars

This airline offers great service

This airline offers great service, fast processing, and very reasonable prices compared to others. The booking process is easy, and the overall travel experience is smooth and comfortable.

12 May 2026
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Reply from CheapOair.ca

We're happy to hear that you found our service great and our prices reasonable. We appreciate your positive feedback regarding the easy booking process and comfortable travel experience.

Rated 2 out of 5 stars

When I purchased tickets on 3 different…

When I purchased tickets on 3 different occasions, the price quoted on the website that I paid for did not match what was on my credit card. I called, and no one was able to answer why there was a discrepancy from when I paid for the flights to what was eventually charged to my credit card. Pretty frustrating.

12 May 2026
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Reply from CheapOair.ca

We have reviewed the booking and the customer has requested an invoice & tax invoice which is not normal procedure and requires the billing team to do it directly. She was asking for the reward points to be deducted,again not a normal process. The information has been completed and was sent on May 7. If there is further assistance needed please contact the travel agency again.

Rated 5 out of 5 stars

Always quick and easy to book flights

Always quick and easy to book flights. I use this service for most of my trips.

12 May 2026
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Reply from CheapOair.ca

We're happy to hear that booking flights is quick and easy for you! We appreciate you using our service for your trips and value your feedback.

Rated 4 out of 5 stars

Bai Bina was very Patient (the…

Bai Bina was very Patient (the connection wasn't very good, too much echo). For her patience i give you a 4 star. She repeated the info every time i asked her to. I was very nervous and asked why on the Porter site i didn't have to pay for my suitcase but i had to pay with CheapOair. Her reply was that if i booked my suitcases later on, i would not have to pay. I wanted to make sure i had everything on my computer and didn't want to arrive at the airport without a boarding pass and without a ticket. Apparently my booking confirmation number (?) is what will get me on the plane. Both my husband and i are over 80yrs old and i was very nervous about booking tonight on line. I also tried to book earlier on with Porter and the same flight /same time she gave me to return is the one that Porter said choose another flight. So now i will likely worry for the next month hoping i will have a flight to come back home On July 3rd. She explained to me because i was insisting of making sure i had 2 carry ons and 2 suitcases for the 2 of us, she said i could switch from standard to flexible. that's confusing because Porter had different names, there was no standard . she talked and mentioned that by taking your flexible, i could always change my travel date at a later time if we couldn't go and she explain that i would have to pay the price difference in the flight (if it goes up at a later date.) i mentioned that i would call back , i was too nervous but she mentioned the flights are moving fast and i believed her because i had started to look around 5;30pm and the return price had gone up $300. and by the time i called CheapOair and by the time our flight was settled it was another $200. because she put the suitcases in and gave me the flexible plan. But she tried her best and i'm now keeping my fingers crossed that we will be okay for both our flights to and from Toronto to Victoria.

12 May 2026
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Reply from CheapOair.ca

We appreciate your feedback and are glad Bai Bina was patient and helpful. We understand your nervousness about booking online, especially with the changing prices and different information from Porter. We'll review the connection issues and the clarity of our booking process to ensure a smoother experience for everyone. We hope your flights go well!

Rated 5 out of 5 stars

Excellent service

Excellent service, super easy to buy, now let's hope there's no late changes in our flights...🤞🤞

11 May 2026
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Reply from CheapOair.ca

We're happy you found our service excellent and easy to use for your purchase. We hope your flights go smoothly and without any unexpected changes!

Rated 5 out of 5 stars

This guy had lots of patience with me

This guy had lots of patience with me , this you don’t find too often, he is a great asset to your company.. thank you for your service , I do appreciate it very much for taking the time and understanding, because I know nothing when it comes to computers.. very well done sir!!

11 May 2026
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Reply from CheapOair.ca

We're happy to hear that our team member was patient and helpful. We appreciate your kind words and are glad you had a positive experience. Thank you for your feedback!

Rated 5 out of 5 stars

friendly operator

friendly operator, very helpfull.

11 May 2026
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Reply from CheapOair.ca

We appreciate you sharing your experience with us, and we are so glad that our operator was friendly and helpful.

Rated 4 out of 5 stars

My original online booking gave me alternate dates

My original online booking gave me alternate dates however I didn’t notice till after I had booked. It cost me much more to book on the date I wanted.

11 May 2026
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Reply from CheapOair.ca

We regret that your booking had incorrect dates, and that rebooking cost more. We appreciate your feedback and will review our booking process to prevent this issue from recurring.

Rated 4 out of 5 stars

Poor understanding due to agents' accent, took a long time to complete.

All steps were completed successfully, however I was dealing with an agent from India. He was very patient with me and did his best to allow me to understand for which I am very appreciative. I am hearing impaired and his accent was getting in the way of fully understanding everything. Otherwise all good.

11 May 2026
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Reply from CheapOair.ca

We appreciate you sharing your experience. We're glad all steps were completed successfully. We're sorry the agent's accent made it difficult to understand everything, and we appreciate your patience. We'll use your feedback to improve our communication.

Rated 5 out of 5 stars

Fast

Fast, straight forward

11 May 2026
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Reply from CheapOair.ca

Thank you for the feedback.

Rated 5 out of 5 stars

I am very happy to travel with you guys…

I am very happy to travel with you guys you have me as your clients in future

11 May 2026
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Reply from CheapOair.ca

We're happy to hear that you enjoyed traveling with us and that you plan to continue being our client in the future. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good job

Good job, it’s really helpful

11 May 2026
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Reply from CheapOair.ca

We are happy to hear that you found it helpful. Thank you for sharing your positive experience with our services.

Rated 5 out of 5 stars

It is highly recomended to add a bit…

It is highly recomended to add a bit money to buy flexibility, I changed date and it was easy on line

10 May 2026
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Reply from CheapOair.ca

We're happy to hear that adding flexibility was worth it and that changing your date online was easy. Thank you for your positive feedback; we appreciate it.

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