Cheapest Liquor Reviews 

114
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant difficulties contacting the company, often finding no phone number and receiving no responses to emails or support tickets. People frequently experienced extensive delays in order delivery, with many products not arriving at all or taking weeks longer than advertised. Some orders were cancelled due to stock issues, often without proper communication, leading to frustration. However, some customers also noted positive aspects. A few people experienced quick and efficient delivery, sometimes even receiving their orders sooner than expected. When issues arose, some reviewers mentioned that the company attempted to resolve problems, occasionally offering apologies or gifts for delays. Some consumers also appreciated the competitive pricing.

What people talk about most

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Customer communications

People report negative experiences with contact, primarily due to the absence of a direct phone number,... See more

Product

Clients share ambiguous opinions on product availability and delivery, with many expressing significant... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more

Rated 1 out of 5 stars

Whatever you do, don't purchase from Cheapest Liquor. You can't contact them easily and their customer service is very bad. Go somewhere else - seriously! They advertise stock they don't have and then... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more



Contact info

2.0

Poor

TrustScore 2 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 month

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2.0

All reviews

(114)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

I have been purchasing from Cheapest Liquor for all my business gifting needs for a couple of years now. The process is so seamless, delivery is fast and the pricing always the best in the market. Very happy.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

10 week delivery time

I ordered 36 bottles costing over $1500 on 12th August and recieved them on 24th October (although was sent 9 bottles after 6 weeks). How can a company accept an order for stock they obviously do not have.

24 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

We’re truly sorry for the experience you had Sarah — we understand how frustrating the delay must have been, and this isn’t the standard we aim to deliver. Unfortunately, the product you ordered went on unexpected backorder with the supplier, which was out of our control. Throughout the process, our team kept in contact and offered several options, including a full refund, alternative products, or keeping the order open. You insisted on waiting for the original stock, and we respected that choice.

To help make up for the delay, we issued a partial refund and provided a gift voucher as a gesture of goodwill. Your full order was delivered once the stock finally arrived. After your review was posted, our team again reached out personally to apologise and offer further assistance and compensation.

We completely understand your disappointment, and we’re very sorry this situation wasn’t resolved in a way that left you feeling satisfied.

Rated 1 out of 5 stars

DON'T ORDER FROM THIS COMPANY!

I wish I had read these reviews before I ordered. They LIE about delivery times and make ZERO contact when you enquire about what is going on. I have since requested a refund - sill no communication. Dreadful company, will be reporting them to Consumer Affairs.

30 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Amanda,

Thank you for taking the time to share your feedback, and I’m genuinely sorry for the way this was handled. We were dealing with a very high volume of deliveries at the time, which caused delays, but that is no excuse for the lack of communication you experienced.

I can see your order was eventually delivered after a few days’ delay, and I understand how frustrating that would have been. Our team did send through an apology email, but we didn’t receive a response, and I’m sorry if that added to the frustration.

We truly regret how this turned out and appreciate you raising it, as feedback like this helps us improve.

Rated 3 out of 5 stars

Received refund for undelivered items

Received refund for undelivered items
The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.

20 October 2025
Unprompted review
Rated 1 out of 5 stars

No stock

​Sunday 07/09/2025 - Ordered a bottle of champagne with a 3-5 day delivery timeframe
Friday 12/09/2025 - Followed up via email (no phone number I could find)
Wednesday 17/09/2025 - Response received - "item out of stock, should be restocked next week, will ship immediately with priority and send tracking"
Sunday 28/09/2025 - I sent another follow up email, given it had been 21 days with no word
Tuesday 30/09/2025 - Response received, blamed Friday public holiday in Victoria, said the order would be despatched next week by the 07/10 and offered a $20 voucher (will not be used!)
Wednesday 08/10/2025 - I gave up and disputed the transaction with my credit card provider. Still no word from the business and it has been 30 days now.

Suggestion - do not buy from here

8 October 2025
Unprompted review
Cheapest Liquor logo

Reply from Cheapest Liquor

Hi Iain, we’re really sorry your experience with us ended up this way. This definitely isn’t the level of service we want for our customers. The supplier kept delaying this particular product, and even though you had originally let us know you were happy to wait, we completely understand how frustrating the continued delays were. Our team offered a voucher and complimentary gift as an apology, and once it became clear the stock wasn’t arriving, we went ahead and processed a full refund for you.

We know this was disappointing, and we’re truly sorry we couldn’t deliver the smooth experience you deserved. Thank you for sharing your feedback — it helps us do better.

Rated 3 out of 5 stars

Would give them a second chance


Ordered a bottle of spirits. Waited for the delivery. After a week it hadn’t arrived. After contacting them I’m then told it’s not in stock. Choose to wait the couple days till restock and it would be shipped. After another 2 weeks it’s a no show. Contact them again and it still not in stock.
Chose to get a refund, been a month and still haven’t received my money.
Ordered from their competition and this birthday present was delivered within the week from ordering.
After this review, they reached out with an apology which is greatly appreciated. Their trying to fix problems and improve their services. Maybe check that they have what you want in stock before ordering to avoid a delay.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

NOT A SCAM JUST POOR DELIVERY TIMES

I’ve just moved out and needed to get a fair few things to stock up my liquor cupboard. Price wise these guys were no where near their competition. Even with items on sale BWS, first choice, Dan’s, etc cheapest is far cheaper(who would have thought). Premium spirits are the same price if not better than basic cheap brands at other stores. Just the Angostura Bitters alone was almost half price to anywhere else I could find.
The downside with the company is the delivery time is just a blatant lie. If your buying for upcoming party expect the 2-3 delivery to take atleast 2-3 weeks. Mine was ordered on the 12/09, i contacted them via email and they offered to substitute certain things(as they have a supplier problem which was causing the delays) but I said I’d rather not. They advised me it would arrive no later than the 3rd of Oct(which it did). They apologised profusely and sent me a little gift and letter.
It seems to be a fairly new company which is I believe trying to fix their teething issues, once these things start becoming a more fluid process I believe it will succeed.
Buy at your own risk, I think I will be again but well in advanced before any parties just incase it does take some time.
Just to restate, I don’t think the company is blatantly scamming people. I think other reviews are exaggerations of a difficult scenario, I gave them the benefit of the doubt and received everything I ordered, it just took three weeks and some emails, give them a chance if delivery times aren’t of concern.

3 October 2025
Unprompted review
Rated 2 out of 5 stars

No delivery after 3 weeks and communication terrible

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has been 5 days and no response to my urgent messages. I finally received a response but a pity it took a bad review to contact me. The refund was issued immediately..thank you.

15 September 2025
Unprompted review
Rated 3 out of 5 stars

Revised Review

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review.
After a length of time, and after my review, my order was finally delivered.
On top of my order was a gift by way of an apology, which was gratefully received.
Whilst I cannot rate them higher than a 3, given the length of time to deliver, I will say they did their best to recover.

25 September 2025
Unprompted review
Rated 1 out of 5 stars

I was after a particular wine

I was after a particular wine, Cheapest Liquor was the cheapest (no suprise there), and had it listed in stock! Unfortunately I succumbed to the usual problem, a week delay without any dispatch notification, I had to proactively chase them (twice) to be told it was on back order and that if they dont receive it in a week they would refund the order. Of course they didnt proactively reach out to me after a week to let me know so I had to continually chase. I was eventually told I would get a refund in 5-8 business days. 10 business days later I chased again and voilà the refund appeared. To save a few bucks I wouldnt buy online from this mob.

4 August 2025
Unprompted review
Rated 3 out of 5 stars

Received refund for undelivered items

The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party. Unfortunately the products did not arrive within the timeframe. A week or so later I received an email from the company offering to send a refund which I accepted.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Just a terrible experience

Just a terrible experience - worst online ever! Order not sent after 2 weeks plus - no contact at all - I had to e - told had run out and expected to fill soon. - decided to give benefit of the doubt - WRONG! No contact once again - and no delivery so request a refund - nearly 5 weeks later no deliver NO REFUND - NO customer service

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Dishonest and you probably won't get your full order

Update: This company is attempting to actively suppress genuine reviews by reporting them to trustpilot. As such I have amended my rating to a 1.

Not a scam (edit: ARE SCAMMING), just very bad at logistics. Had an issue with my order, received half of my order with no communications on why until i emailed asking why. I had to threaten ACCC/Vic comsumer affairs to get my order. They are cheap but its probably not worth the hasstle of chasing up orders. I think this is a drop shopping company. I eventually did get my order but had to continuously threaten them, however one bottle didn't arrive becauseapparently it was broken and they claimed it would be refunded but it hasn't. Leaving this honest review because i don't want others to experience what I did.

26 August 2025
Unprompted review

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