Cheapest Liquor Reviews 

108
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, most reviewers were unhappy with their experience overall. Many people found it extremely difficult to contact the company, often reporting no phone number and a lack of response to emails or support tickets. Customers frequently experienced long delays in communication regarding their orders, and obtaining a refund proved challenging for many, with reports of extensive waits or no refund being processed at all. Though some customers reported fast and prompt delivery, a significant number mentioned their orders were severely delayed or never arrived, often due to items being out of stock without prior notification, and delivery times were frequently misrepresented. In some instances, the company attempted to recover from these issues by eventually delivering the order or offering a gift as an apology for the delays.

What people talk about most

Order

People report ambiguous experiences with order, with many customers expressing significant frustration and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many experiencing significant delays and... See more

Response time

Customers had negative experiences with response times, frequently reporting a lack of communication from the... See more

Customer communications

Customers consistently express frustration with the lack of contact options, frequently reporting no phone... See more

Refund

Clients share negative opinions on refund, with many reviewers expressing significant frustration and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered large quantity champagne for a launch event party. Ordered 3 weeks before the event and have not received the order. With no phone number the only comunication is via online message. It has be... See more

Rated 2 out of 5 stars

I am not sure if the company is 100% legit, it has no phone number or address on the website. I placed my order 6 days ago and it was supposed to be next day delivery and I still haven't received... See more

Rated 3 out of 5 stars

Received refund for undelivered items The prices appeared slightly lower than other places, and the delivery was identified as 2-3 days so I purchased around $150 worth of drinks for a birthday party... See more

Rated 3 out of 5 stars

I'm not sure how to edit my review from 18 September, where I rated Cheapest Liquor 1, so I am placing another review. After a length of time, and after my review, my order was finally delivered.... See more



Contact info

2.0

Poor

TrustScore 2 out of 5

108 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 17% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.0

All reviews

(108)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME & MONEY!

What a JOKE of a company - ordered a drop that is not in stores, online only which is frustrating. This 'business' advertised the product as being delivered within 2 days... well that was 3 weeks ago now and i have not heard a PEEP after following up more than once. DO NOT USE THIS BUSINESS, they do not operate well at all. Don't risk it.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered two weeks ago for 3 day…

Ordered two weeks ago for 3 day delivery. Received order confirmation and they took payment. No contact since. No delivery, no shipment, no response to emails, no response to messages, no phone number. Terrible.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

I placed an order in April for a birthday gift that was needed in May. When the expected delivery date passed, I had to contact customer service to find out what had happened to my order.

Initially, I was repeatedly advised that the item would be back in stock "next week," so I chose to keep my order rather than cancel it. Unfortunately, it is now July, and I have received no further updates or proactive communication from the company.

I contacted the company again to request an estimated timeframe for delivery but received no response. I then requested a refund, and once again, I have not received any acknowledgement or reply.

The lack of communication and customer service has been extremely disappointing. I spent a significant amount of money on this gift and, due to the ongoing delays and lack of updates, I was unable to give it to my friend for their birthday as planned.

Based on my experience, I cannot recommend this company. Reliable communication and timely customer support are essential, and unfortunately, neither was provided in this case.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

No response

No response, no phone number, no email , nothing at all. Even if you can get your money back through your credit card, it's not worth the hassle and the time you'll waste trying. Very disappointing customer service.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

Made an order with advice of 3-5 days…

Made an order with advice of 3-5 days delivery. No indication that it may be out of stock and no response to the ticket lodged to enquire as to a delivery date! No phone number, terrible service. If I ever hear back from them I will be asking for a full refund and I will go to my bank and dispute the transaction as fraudulent as they have not communicated and not supplied!!!

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Never received order

Never received order or got a reply to multiple emails.
Have received an overseas order within same time.
Have put a dispute on the payment so hopefully will be getting a refund soon.

15 June 2026
Unprompted review
Rated 1 out of 5 stars

I have been tasked to purchase some…

I have been tasked to purchase some quality spirits for my senior relative's 80th birthday. So my siblings and cousins pooled funds and I ordered 4 bottles of fancy spirits from Cheapest Liquor. The order was placed on 17June with a delivery to Sydney within 3 days. On 22June and everyday after, I wrote to customer support and dis not receive any response. On 23June I received a ticket saying they will attend to my ticket soon which they did not. It is 25June today and I am wondering if I should dispute my payment with my credit card issuer. If anyone is tempted to purchase any liquor from Cheapest Liquor despite their free shipping and $50 discount offers, please don't. It is not worth your stress and worry. I have learned my mistake... sigh.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered and heard nothing

Ordered and heard nothing, except for the confirmation email, for 10 days. Lodged a “ticket” and emailed and heard nothing for another week. 16 days after order had a reply, “supply issues”. 20 days Aus post notification. Delivery expected 25 days after order. Poor customer service. Avoid.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy from here

I ordered a fairly expensive bottle of whiskey for a gift, more than a month later they still have not shipped it. I was able to contact them on chat for an update after ~2 weeks, when they said it should be shipped by the end of that week, and 3 weeks later it still hasn't been shipped and now I can't get a response to cancelling and refunding my order.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Still haven't received order or had a response to my query.

Ordered 2 bottles of rum on the 20th May. Received confirmation of the order and when I still hadn't received it by the 5th June I sent a query through the website, 10 days later and I've neither had a response to my message nor have I received my order. The live chat on their website doesn't work and the messenger link is unavailable.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a case of red wine a couple…

I ordered a case of red wine a couple of weeks ago and still have not received any update from them. I followed up twice this week with no responses. They don't have a phone no. to call either. It makes me think whether this business is legit.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service ever

The worst customer service ever! Purchased a case of Gin on 27/04 and it has not shipped till now being 11/06. Put in 3 tickets to enquire about the order, no response and there is no way to call the company. Had to call my bank to retrieve funds.
Absolutely terrible

27 April 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY - Placed order over a week ago and it hasn't progressed past order received. Can't get a response from their "tickets" and no response to their "chat".
EDIT: My credit card refunded so they then cancelled the order and are now trying to get this review removed. DO NOT BUY

27 May 2026
Unprompted review
Rated 1 out of 5 stars

FALSE DELIVERY TIMES AND NO RESPONSE TO COMMUNICATION

They advertise that the goods will be delivered between 2 to 5 days. The tracking indicates they haven't even confirmed the order let alone pack it and send it so the chances of the goods arriving today is zero as we are talking Melbourne to Brisbane. I have tried to contact them 5 times with no response. I can only hope I get my money back.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Waiting on order

I placed and paid for my order and two weeks later I have not received my order or had any communication from this company. I am starting to think this site is a scam.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

No delivery. No refund. After 6 weeks. EDIT: Refund after escalation in week 7

This company haven't delivered my order or provided a refund 6 weeks after I ordered. They responded once by email two weeks ago offering me a refund since they couldn't fulfil the order. Since then no word despite repeated efforts to contact them. And they are still advertising the product that they couldn't deliver on their site despite not being able to deliver it.

EDIT: After tracking down names and contact info thru online searches and mentioning their name in escalation efforts I did finally receive a refund in week 7

15 April 2026
Unprompted review
Rated 1 out of 5 stars

$580 order never delivered and no communication...

I placed a $580 order and have waited now for almost a month - I can't get them to respond to emails and they don't answer their own chat prompts. Very dodgy organisation with no communication channels that work. Trying to get a refund by not getting a response. Don't order from them - it's too high risk.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service

10/10 service! I'm impressed with how fast my order got delivered to the work office, I only just ordered yesterday!? Loving the convenience of being able to stock up straight to our door.

Will definitely be restocking with these guys again for all our office drinks! :)

15 May 2026
Unprompted review

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