I’ve just started using Chatway and I really like it so far! It’s super easy to use and I’m still exploring all the features. Looking forward to trying the FAQ feature too 😊
Company replied
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Super straight forward installation, easy to set site location, design and size, no tech skill needed. I've used Chatra and Tawk. Chatra worked fine but 5 messages a month limit and they use those up... See more
Company replied
In the past I used Brevo but usually when a message arrived to my chat app was too late, then I was using Tawk.to and I had a lot of missing chat without the possibility to engage a new conversation w... See more
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Chatway is an amazing solution for anyone looking to stay connected with their customers. The live chat is incredibly responsive, making it easy to manage every chat that comes through. On top of the... See more
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Company details
Written by the company
Chatway is a live chat, AI chatbot, and customer support platform that helps businesses communicate with website visitors, support customers faster, automate repetitive work, and convert more leads and sales. Businesses can add a customizable live chat widget to virtually any website and manage customer conversations from one shared workspace. Chatway is designed for customer support, sales, ecommerce, SaaS, agencies, and growing teams that want a simple way to deliver fast and personalized customer service. Chatway includes an AI Support Agent that can answer customer questions 24/7 using website content, Help Center articles, FAQs, and other business knowledge. The AI can handle common questions automatically, communicate in multiple languages, and hand conversations over to human agents when personal assistance is needed. Teams can assign conversations, organize agents into teams, collaborate with private notes, use canned responses, add tags and custom data, schedule messages, create reminders, search conversation history, and build automated workflows. Businesses can also manage multiple inboxes and chat widgets for different websites, products, departments, or brands. Chatway supports customer communication across website live chat, WhatsApp, Facebook Messenger, Instagram, email, and other channels. Native iOS and Android apps allow agents to receive notifications and respond to customers from anywhere. For ecommerce businesses, Chatway integrates with platforms such as Shopify and WooCommerce, helping agents access useful customer, cart, product, and order information while supporting shoppers. Chatway also includes a customizable Help Center, live translation, multilingual support, automations, advanced search, post-chat surveys, roles and permissions, and integrations with popular website platforms including WordPress, Shopify, Wix, WooCommerce, Square, and BigCommerce. For developers and AI-focused businesses, Chatway provides MCP, REST API, and Webhooks. MCP allows compatible AI assistants and AI agents to securely interact with Chatway conversations, contacts, and customer service workflows. The API and Webhooks can be used to connect CRMs, internal tools, business systems, and custom AI agents or build advanced real-time automations. By combining human support, AI automation, omnichannel messaging, ecommerce integrations, mobile apps, team collaboration, and developer tools, Chatway gives businesses a flexible customer service platform that can scale with their needs.
Contact info
United States
- chatway.app
4.9
Excellent
258 reviews
No recent history of asking for reviews
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A great free app for small businesses…
A great free app for small businesses they also have paid plans for large business over all its a great app at all.
5 May 2025
Unprompted review
Great chat app for my website
Great chat app for my website, able to also link my WhatsApp which is perfect
25 June 2025
Unprompted review
Super easy to use
Super easy to use. Great integration to notifications. Smooth install and setup. No problems or issues
18 June 2025
Unprompted review
Chatway Live has completely changed the…
Chatway Live has completely changed the way we connect with customers! It’s fast, easy to use, and super reliable. We never miss a message, and our clients love the quick replies. Highly recommend it for any business!
Thanks so much Daniela from ElegantSolBella
22 June 2025
Unprompted review
Great Chat Software
Software works perfectly and is priced well below others, loving the features especially the FAQ's that can be added for quick client reference. Highly recommend ChatWay!
13 June 2025
Unprompted review
Chatway Live Chat is an excellent…
Chatway Live Chat is an excellent solution for both personal and business websites, providing a seamless way to communicate with visitors, customers, or clients in real time.
4 June 2025
Unprompted review
i think this app is very good
i think this app is very good, very useful to me, my company has just been established, and it is still a very small company. i think chatway is very powerful and i will continue to use it in the future
28 May 2025
Unprompted review
The popup chat is a fantastic app
The popup chat is a fantastic app — perfect for our business! Now, website leads can reach us instantly with just one click, and we no longer have to worry about missing any inquiries. Thank you, Chatway! I highly recommend this app to anyone looking for a seamless, reliable chat integration for their site.
28 May 2025
Unprompted review
Swift conversation and simple for every…
Swift conversation and simple for every user
20 May 2025
Unprompted review
An impressive livechat software
An impressive livechat software. What attracts me most about Chatway is its UI, which is very beautiful from the user end. In addition, it has a free plan, which is very suitable for small-scale teams such as independent sites to use for free. It integrates many functions, such as quick jumps to WhatsApp and Telegram, and presets for the knowledge base.
16 May 2025
Unprompted review
very good.Very easy to use and…
very good.Very easy to use and convenient.
12 May 2025
Unprompted review
Easy
Easy, convenient, and beginner friendly!! Would recommend! The customer service is also amazing and always at my beckon.
29 April 2025
Unprompted review
Love this site!
It’s easy to use, and the representative Gal also was very helpful!
29 April 2025
Unprompted review
Amazing app for talking with your clients
It is quite helpful, with connecting directly to my phone via their native app, and through the channels to my social media. I also love the feature that you can feature FAQs on the app.
28 April 2025
Unprompted review
It's a easy and intuitive app
It's a easy and intuitive app, great for customer service, easy to integrate as a widget.
3 February 2025
Unprompted review
Great app for website chat and customer…
Great app for website chat and customer service
18 April 2025
Unprompted review
The plug in and chat was easy to…
The plug in and chat was easy to install and very simple to use. The new app for live chats is AMAZING! I don’t have to worry about missed leads or customers not being answered. I 12/10 recommend it!!!
16 April 2025
Unprompted review
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