ChatterBug Ltd (Speech and Language Services) Reviews 

88
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very capable SALT service. Consider all factors and are considerate of people who walk in for information and clients that book. I have had much contact with Chatterbug and have always felt listened t... See more

Company replied

Rated 4 out of 5 stars

I have found the communication between myself and Chatterbugs staff to be good and I have been pleased with the speed of responses and their cheery and accommodating attitude. However, there have been... See more

Rated 1 out of 5 stars

It's lovely to see such positive reports about the therapists bit unfortunately we're not in a position to comment. The process and delays in the service are atrocious. We waited many months for... See more

Rated 5 out of 5 stars

My daughter Roopkatha is in orange-2 who was diagnosed with autism last year. She has been taking sessions with Miss Olivia since she was in reception. In one year we’re noticing fabulous improvement... See more

Company details

  1. Speech Pathologist
  2. also in
  3. Walk-In Clinic

Written by the company

ChatterBug is a social enterprise dedicated to helping children develop their communication skills. We continuously seek ways in which we can make a difference to the lives of those with Speech, Language, and Communication Needs (SLCN). Communication is central to all that we do and those who struggle with poor communication skills at a young age are at risk of underachieving and experiencing poor mental health/well-being.


Contact info

4.2

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(88)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had his first speech therapy…

We had his first speech therapy appointment with @chatterbug_slt last week. This was done via zoom, a lovely lady asked us lots of questions and attempted to get Archie to do a few simple tests, which I knew wouldn’t work as he just doesn’t concentrate. BUT, Sod’s law, she shouted him and waved hello and he only went and bloody waved back! This is something so simple that he just doesn’t do! I was so happy. We’re now waiting for his pack to come from chatterbugs so we can start working with him and hopefully at his reassessment in a few months time he’ll have come on a lot more

1 December 2020
Unprompted review
ChatterBug Ltd (Speech and Language Services) logo

Reply from ChatterBug Ltd (Speech and Language Services)

Good Morning,

Thank you for taking the time to share your experience and thoughts about ChatterBug. We really value your feedback and are happy our work is proving valuable to you. If we can ever be of further assistance then please do not hesitate to contact us.

Rated 5 out of 5 stars

Incredible speech therapy service

We contacted Chatterbug for our 2 year old who was showing signs of a speech delay, and it was one of the best decisions we have made as a family. From the first consultation, we were made to feel really comfortable and at ease, and it was clear that the speech therapist really took the time to get to know our family and draw up a plan that would work for us. Within 2 sessions, our daughter had made significant progress and we also felt that we had gained new skills to help with her speech also. A year later, we needed further help as our daughter had moved to the next stage of speech, and required more support. Chatterbug were there to help us again, providing both Video support (during lockdown) and detailed Face to Face sessions. The relationship and trust our speech therapist, Anne-Marie, has built with our daughter is outstanding, and has clearly helped to move her speech along very quickly. Additionally, detailed reports and updates are provided at every stage which really help to build a long-term view of progress. Moreover, the organisation and information provided is always first class, with Kathryn and Saba always there to help with any query and providing brilliant consistency. I really can't praise Chatterbug and all the staff enough, this really is a life changing service - thank you!

12 November 2020
Unprompted review
ChatterBug Ltd (Speech and Language Services) logo

Reply from ChatterBug Ltd (Speech and Language Services)

Good Morning,

Thank you for taking the time to share your experience and thoughts about ChatterBug. We really value your feedback and are happy our work is proving valuable to you. If we can ever be of further assistance then please do not hesitate to contact us.

Rated 5 out of 5 stars

Chatterbugs SLT

Wonderful SLT, very experienced and helped to put my child at ease. Great time given to practise sounds, there was no feeling of being rushed. Therapist even created slides with images of Fireman Sam to motivate my child even further, thank you!

21 July 2020
Unprompted review
ChatterBug Ltd (Speech and Language Services) logo

Reply from ChatterBug Ltd (Speech and Language Services)

Good Morning,

Thank you for taking the time to share your experience and thoughts about ChatterBug. We really value your feedback and are happy our work is proving valuable to you. If we can ever be of further assistance then please do not hesitate to contact us.

Rated 5 out of 5 stars

A wonderful and definitely worthwhile service - even over video chat!

Tracey is an incredibly efficient and effective Therapy Assistant. She was immediately able to pick up on any verbal queues my child had which needed improvement, giving actionable insights and guidance for how to improve my child’s speech. She is very warm and friendly, instantly creating a connection of trust with my child, so much so that my child stated “She’s very nice” immediately after her first session. Impressive, as the sessions were done through video chat and not in-person due to the coronavirus pandemic! Her worksheets and support are very helpful and I would certainly recommend her and Chatterbug for any speech or language therapy needs.

21 July 2020
Unprompted review
ChatterBug Ltd (Speech and Language Services) logo

Reply from ChatterBug Ltd (Speech and Language Services)

Good Morning,

Thank you for taking the time to share your experience and thoughts about ChatterBug. We really value your feedback and are happy our work is proving valuable to you. If we can ever be of further assistance then please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent experience

We've had an excellent experience with ChatterBug. We've used two different therapists, not only have we had good results but it's clear that they really care about my daughter and her progress. She really enjoys the sessions, the therapists are great not only at working on the speech issues but also on knowing how to get and keep her attention so that we get the most out of each session.

11 June 2020
Unprompted review
ChatterBug Ltd (Speech and Language Services) logo

Reply from ChatterBug Ltd (Speech and Language Services)

Good Afternoon,

Thank you for taking the time to share your experience and thoughts about ChatterBug. We really value your feedback and are happy our work is proving valuable to you. If we can ever be of further assistance then please do not hesitate to contact us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look