Chasing Treasure Reviews 176

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

this could have been a better experience in my opinion if the customer service would have improved. they could have enticed me to buy more

Rated 5 out of 5 stars

Shipment was fast and jewelry box in perfect condition! I love that the drawers lock. Would love to have top lock too, as that is where the ring roll storage is. I think most women have more valu... See more

Rated 5 out of 5 stars

I have never ordered from Chasing Treasures but when I found the perfect jewelry box for my 16 year old I placed the order. I did not place the order until a few days before Christmas and selected... See more

Rated 2 out of 5 stars

wondering where my order is.....they mailed me a tracking number that for 4 days has said it is not in transit yet getting a little worried it won't make it for Chirstmas! Their customer tra... See more

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Our specialty is jewelry boxes, our mission is to exceed your expectations with a unique selection of quality gifts, a safe place to shop, the best value, easy returns and excellent customer service.


Contact info

3.0

Average

TrustScore 3 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Must read to understand rating

In any business all processes do not go perfectly. Working with CT there were some problems in having the product shipped (right product/wrong color). Customer service corrected the error, shipped the correct product. Their explanation for the error(s) were reasonable and they accepted full responsibility with a very professional, humble and refreshing attitude. So I can say their business processes are well executed in an acceptable and timely manner; knowing this I would recommend them to my friends.

24 May 2014
Unprompted review
Rated 1 out of 5 stars

Disappointed

Was told item was in stock, and it is a gift for a dear friend.

Now it is suddenly unavailable until the end of June!!!!!!!!!

Very poor service!

24 May 2014
Unprompted review
Rated 5 out of 5 stars

Nice stuff

The items on Chasing Treasure are very nice, and priced well. Would reccommend this web site to anyone, wanting a great shopping experience.

22 May 2014
Unprompted review
Rated 5 out of 5 stars

My daughter loved it!

I wanted a keepsake jewelry box to give to my 8 year old after getting her ears pierced on her birthday. We both love it!

21 May 2014
Unprompted review
Rated 5 out of 5 stars

Beautiful Jewelry Box

I recommend Chasing Treasure for beautiful heirloom jewelry boxes. The wooden one I bought from Chasing Treasure is very high quality and I will enjoy handing it down to my daughter some day. I'm very happy with my purchasing experience at your store. Thank you!

20 May 2014
Unprompted review
Rated 3 out of 5 stars

Poor communications

They were extremely slow on responding to my phone calls/voicemails. I only talked to a real person once. Then, they didn't respond to emails effectively. The item was good, but the purchase/return/exchange process was horrible!

20 May 2014
Unprompted review
Rated 5 out of 5 stars

Easy and all that I hoped.

We were very excited to discover you! All correspondence was efficient, relaxed, and helpful. Can't wait to give it to our daughter. Thank you!

15 May 2014
Unprompted review
Rated 5 out of 5 stars

No Problem

I searched the internet sites until I found the right jewelry box. The information on the item (important information like size) was excellent and the picture helped me to make a decision. The shipping was prompt and the packaging impressive. There was no way anything could harm that jewelry box the way it was carefully packed and protected.

11 May 2014
Unprompted review
Rated 5 out of 5 stars

I am an extremely satisfied customer.

Your customer service was great helping me sort out an ordering problem. Item came on time and was just what I wanted. Would not hesitate to use or recommend this company again.

10 May 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look