Richard was amazing. He provided an excellent service with really helpful advice. Was willing to provide various quotes for different Florida options. Was never pushy. Very competitive price. Hoping... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.
Hambridge Road 74, RG14 5TA, Newbury, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've used Charter travel a couple of times now and found them to be really friendly and helpful. What I like is that they don't bombard you but they support you in every step of booking your holiday. They are really quick at getting back to your emails, and help get the most out of your booking. Highly recommend :)

Reply from Charter Travel
Peter was fantastic in organising our first trip to Florida. He was extremely knowledgeable, gave us great advice, and responded with a quote quickly with at a competitive price. The whole experience was straightforward and stress-free. We’d definitely recommend Peter to anyone planning a trip to Florida.

Reply from Charter Travel
We are seasoned travellers and usually book flights, accommodation etc independently.
However, when pricing a two centre holiday to Honolulu and Las Vegas the cost was excessive (we were very specific on the detail - flights/hotel class/room types).
We contacted Charter Travel on an off chance following an internet search and thank goodness we did.
Our point of contact was Linda and we cannot thank her enough.
Firstly, she followed our requests (which were annoyingly specific) to the letter and then the price, well, let’s just say when we costed the trip the total from Linda for the entire holiday was what we could get the accommodation for only - our pricing did not include the transatlantic, direct premium economy flights with a major carrier, let alone the return internal flights - truly incredible.
Linda was professional, patient and knowledgeable.
As first timers to Hawaii she provided us with an immense amount of ‘tips and inside info’ ranging from the best bars, best value taxi transfers, day trips including private tours. The information and detail was endless even to the point of advising us to take washing liquid tabs with us to use the hotel laundrette (as this was a 3 week trip) which we did.
We had a fabulous time and that was definitely due to the forward planning using this information, it removed a lot of stress and confusion.
People are quick to complain but rarely take the time to say thank you.
We will definitely use Charter Travel again, we cannot recommend them highly enough.
Thank you Linda, your service and support is greatly appreciated!

Reply from Charter Travel
We booked our family trip to Orlando through Charter Travel. The insight they provided was useful and they managed to secure a price cheaper than another agent that quoted. Once the booking was made we emailed to request a quote for upgrades on the plane, but got no response. After chasing we finally got a response and the price of an upgrade was too much. Had they have replied promptly then they would have scored higher. It didn't ruin our holiday but it put a dampner on it and we probably wouldn't use an agent again

Reply from Charter Travel
Just back from holiday arranged by Charter Travel. The whole trip from start to finish went so smoothly. Danny was so helpful arranging flights, car pickups and hotel and all were perfect. He gave suggestions about which destinations would be suitable for me and what to see once there. Cannot praise Danny and Charter Travel highly enough -will def use again .

Reply from Charter Travel
From the moment Charter Travel got involved in organising our honeymoon we knew that we were in safe hands. Danny listened to the type of honeymoon which we wanted and then together we planned the trip of a lifetime to Costa Rica. Nothing was too much trouble for Charter Travel. Hotels, transport, flights and excursions were all organised and everything went so smoothly. Costa Rica was amazing the variety of plants, animals and amphibians which we saw including a sloth swimming, eyelash viper, tree frogs. We were brave and walked across hanging bridges up in the rain forest, did a zip wire and even swam in a waterfall. The hotels were excellent from luxury comfort, great food choices and personal service. We opted for a week of touring and sight seeing followed by a week of relaxing by the sea. Huge thank you to Danny and Charter Travel for giving us the best honeymoon. We came back with so many memorable moments. Can’t wait to book with you again.

Reply from Charter Travel
Always helpful, used a few times, no issues, price is always competitive which is a bonus

Reply from Charter Travel
We have used Charter Travel 3 times to book our Florida trips. Danny has been our consultant spanning over 15 years and each time we have received amazing customer service. Plenty of options of villas to choose from. Fast responses day and night. Great attention to detail and makes everything so easy. We have just booked our 3rd trip and Danny was brilliant once again, answering any queries and finding us a brilliant deal. We've also deal with Kate who is equal as helpful

Reply from Charter Travel
I definitely made the right choice booking with Charter Travel! I’d been planning this trip for ages, and Andy was just brilliant. He patiently walked me through all my options and answered every single question I had. The whole process was completely stress-free, and I feel so reassured. Highly recommended!

Reply from Charter Travel
I cant fault my experience. Andy has been brilliant and so quick to respond.
I sent my request in via the online form and within a few hours Andy had taken all my specifications and provided the perfect proposal. I feel my holiday is in safe hands.

Reply from Charter Travel
Charter travel has been fantastic for booking our holidays over the last 15 years. Andy H has been brilliant in arranging our family holidays, giving lots of different options at competitive prices and his knowledge on Florida holidays is superb.
Despite my endless questions he is always happy to help and covers everything I ask for. Would highly recommend

Reply from Charter Travel
Our experience using Charter Travel was absolutely fantastic. We have just come home from our amazing holiday in Orlando and the help we received from Leah was truly exceptional, from when we booked the holiday and being extremely helpful with any questions we had during the process. She’s a credit to your company and we will definitely using yourselves again for when we go to Florida again. Thank you again for everything.

Reply from Charter Travel
Organising a Florida holiday for a large family in March 2028 is quite a detailed task. I had a lot of information, different dates, and various locations to coordinate with Andy, not to mention having to follow the strict instructions of "She who must be obeyed" (because as we all know, whatever the wife says, goes!).
Andy was absolutely brilliant throughout the entire process. He was consistently polite, courteous, and incredibly helpful. He always responded to my emails very quickly, and absolutely nothing was too much trouble for him.
Before booking, we shopped around a number of different travel agents to compare very similar itineraries. Andy and Charter Travel managed to come in at least £2,000 cheaper than any other package holiday provider we looked at.

Reply from Charter Travel
I booked with a different travel company originally and it all went wrong. I contacted Andy at Charter travel and he has been absolutley amazing, he is so understanding and helpful. He booked me a new holiday and i am so greatful for everything he has done and will be recommending him to friends and family.
We have used Charter Travel for many years and Danny (who usually completes our bookings) is so friendly and helpful to us when planning our holidays. This year was no exception where we had to arrange two connecting flights and a car to a small island in Florida. Everything was timed to perfection and completed with such professionalism 5 star service! Thank you
Andy from Charter travel was fabulous during our booking experience for our Orlando 2027 family trip. Nothing was too much hassle for him, he was super efficient and quick at getting quotes for us and changing villas, car hires etc so we could tailor our holiday to our needs and he also helped to make it as budget friendly as possible. We would definitely use Charter again to book our next trip! Thanks again.
A great experience booking with Charter Travel. Leah helped us arrange our Orlando trip for next year with a split stay at Universal and Disney and secured an excellent deal. Her communication has been outstanding and she has been friendly, knowledgeable and very helpful throughout. We’re really looking forward to our holiday and would happily recommend Charter Travel to others.
Aidan helped us arrange and book our family trip to Orlando for Easter 2027! I had so many questions and a few amendments to the initial booking but Aidan was fantastic! Nothing was too much trouble and he got us a great deal! One very happy and excited family! Thank you Aidan!
Excellent customer service by Jason - seamless and stress free. Went the extra mile to secure good prices for us to the Dominican Republic
We have used Charter Travel for numerous holidays and they are a great company to book holidays with. They’re competitive and the staff go above and beyond to help meet your holiday requirements. Would strongly recommend them
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.