Charter Travel Reviews 

754
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company and frequently recommend their services to family and friends. Travelers consistently highlight the incredibly helpful staff who provide expert advice, highly competitive pricing, and beautifully tailored bespoke holidays. Consumers mention that the entire booking process is wonderfully simple and hassle-free, with dedicated agents going above and beyond to address all specific needs. Though some customers felt initially hesitant about organizing major holiday arrangements remotely through email, they quickly appreciated the prompt and supportive communication. People also noted that the carefully planned itineraries, top notch accommodations, and seamless airport transfers made their complex international trips exceptionally comfortable.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting seamless planning and attentive customer... See more

Staff

People report positive experiences with staff, highlighting their extensive knowledge, patience, and... See more

Service

Customers consistently report positive experiences with service, highlighting exceptional support and helpful... See more

Booking process

Reviewers highlight positive aspects of booking_process, describing the experience as smooth, efficient, and... See more

Price

Clients share positive opinions on price, consistently highlighting competitive rates and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard was amazing. He provided an excellent service with really helpful advice. Was willing to provide various quotes for different Florida options. Was never pushy. Very competitive price. Hoping... See more

Company replied

Rated 5 out of 5 stars

Used Charter Travel a few times and always recommend to family and friends. Richard at Charter has been so helpful and patient with our requests. Quotes are always very good and the holidays are tai... See more

Rated 5 out of 5 stars

Very helpful company any queries you may have they do.not hesitate to help you and advise from booking flights to advising hotels and everything in between Would not hesitate in recommending them Tha... See more

Company replied

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

754 reviews

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4.9

All reviews

(754)

190 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend this company

I've used Charter travel a couple of times now and found them to be really friendly and helpful. What I like is that they don't bombard you but they support you in every step of booking your holiday. They are really quick at getting back to your emails, and help get the most out of your booking. Highly recommend :)

11 July 2026
Unprompted review
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Reply from Charter Travel

Hi Nat, thank you for your feedback. We aim to get back to clients as quickly as possible, as we know how important everyone's holidays are! We are glad you had a great booking experience and hope you have a great holiday.

Rated 5 out of 5 stars

Peter was fantastic in organising our…

Peter was fantastic in organising our first trip to Florida. He was extremely knowledgeable, gave us great advice, and responded with a quote quickly with at a competitive price. The whole experience was straightforward and stress-free. We’d definitely recommend Peter to anyone planning a trip to Florida.

9 July 2026
Unprompted review
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Reply from Charter Travel

Hi Richard, thank you for your feedback. We hope you enjoy your Florida Holiday and are so glad to hear you had a stress free and enjoyable booking experience with us.

Rated 5 out of 5 stars

We are seasoned travellers and usually…

We are seasoned travellers and usually book flights, accommodation etc independently.
However, when pricing a two centre holiday to Honolulu and Las Vegas the cost was excessive (we were very specific on the detail - flights/hotel class/room types).
We contacted Charter Travel on an off chance following an internet search and thank goodness we did.
Our point of contact was Linda and we cannot thank her enough.
Firstly, she followed our requests (which were annoyingly specific) to the letter and then the price, well, let’s just say when we costed the trip the total from Linda for the entire holiday was what we could get the accommodation for only - our pricing did not include the transatlantic, direct premium economy flights with a major carrier, let alone the return internal flights - truly incredible.
Linda was professional, patient and knowledgeable.
As first timers to Hawaii she provided us with an immense amount of ‘tips and inside info’ ranging from the best bars, best value taxi transfers, day trips including private tours. The information and detail was endless even to the point of advising us to take washing liquid tabs with us to use the hotel laundrette (as this was a 3 week trip) which we did.
We had a fabulous time and that was definitely due to the forward planning using this information, it removed a lot of stress and confusion.
People are quick to complain but rarely take the time to say thank you.
We will definitely use Charter Travel again, we cannot recommend them highly enough.
Thank you Linda, your service and support is greatly appreciated!

14 June 2026
Unprompted review
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Reply from Charter Travel

Hi KL, thank you for your feedback. We are so pleased you enjoyed your trip to Hawaii and Las Vegas - Linda is truly an expert when it comes to Hawaii and her tips and tricks are endless and so helpful! We look forward to helping you again in the future!

Rated 3 out of 5 stars

Comms could be better

We booked our family trip to Orlando through Charter Travel. The insight they provided was useful and they managed to secure a price cheaper than another agent that quoted. Once the booking was made we emailed to request a quote for upgrades on the plane, but got no response. After chasing we finally got a response and the price of an upgrade was too much. Had they have replied promptly then they would have scored higher. It didn't ruin our holiday but it put a dampner on it and we probably wouldn't use an agent again

14 May 2026
Unprompted review
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Reply from Charter Travel

Hi George, thank you for your feedback. We are glad to hear you had a great Orlando Holiday and that we were able to secure you the best deal for your holiday! We are sorry to not have replied to your request quickly enough, when our team are incredibly busy occasionally some responses can take a little longer than expected. We hope that if you do choose to book with us again we can ensure every element of your holiday requirements are met.

Rated 5 out of 5 stars

Just back from holiday

Just back from holiday arranged by Charter Travel. The whole trip from start to finish went so smoothly. Danny was so helpful arranging flights, car pickups and hotel and all were perfect. He gave suggestions about which destinations would be suitable for me and what to see once there. Cannot praise Danny and Charter Travel highly enough -will def use again .

23 June 2026
Unprompted review
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Reply from Charter Travel

Hi Karen, thank you for your feedback. We are so pleased to hear you had a great holiday and look forward to helping you again in the future.

Rated 5 out of 5 stars

Costa Rica

From the moment Charter Travel got involved in organising our honeymoon we knew that we were in safe hands. Danny listened to the type of honeymoon which we wanted and then together we planned the trip of a lifetime to Costa Rica. Nothing was too much trouble for Charter Travel. Hotels, transport, flights and excursions were all organised and everything went so smoothly. Costa Rica was amazing the variety of plants, animals and amphibians which we saw including a sloth swimming, eyelash viper, tree frogs. We were brave and walked across hanging bridges up in the rain forest, did a zip wire and even swam in a waterfall. The hotels were excellent from luxury comfort, great food choices and personal service. We opted for a week of touring and sight seeing followed by a week of relaxing by the sea. Huge thank you to Danny and Charter Travel for giving us the best honeymoon. We came back with so many memorable moments. Can’t wait to book with you again.

21 May 2026
Unprompted review
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Reply from Charter Travel

Hi Maxine, thank you for your feedback. We are so glad to hear you enjoyed your Costa Rica Honeymoon - your excursions sound incredible! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Great Company, never had any issues

Always helpful, used a few times, no issues, price is always competitive which is a bonus

5 July 2026
Unprompted review
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Reply from Charter Travel

Hi Trevor, thank you for your feedback, we are glad to have been able to help with your holidays!

Rated 5 out of 5 stars

Wouldn't use anyone else

We have used Charter Travel 3 times to book our Florida trips. Danny has been our consultant spanning over 15 years and each time we have received amazing customer service. Plenty of options of villas to choose from. Fast responses day and night. Great attention to detail and makes everything so easy. We have just booked our 3rd trip and Danny was brilliant once again, answering any queries and finding us a brilliant deal. We've also deal with Kate who is equal as helpful

1 July 2026
Unprompted review
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Reply from Charter Travel

Hi Siobhan, thank you for your feedback. it's so great to hear from a long term client and we hope to continue helping you book fantastic Florida Holidays!

Rated 5 out of 5 stars

I definitely made the right choice…

I definitely made the right choice booking with Charter Travel! I’d been planning this trip for ages, and Andy was just brilliant. He patiently walked me through all my options and answered every single question I had. The whole process was completely stress-free, and I feel so reassured. Highly recommended!

29 June 2026
Unprompted review
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Reply from Charter Travel

Hi Marsha, thank you for your feedback - it's so great to hear you have such a good and stress free booking experience with us, we hope you enjoy your holiday.

Rated 5 out of 5 stars

Brilliant experience

I cant fault my experience. Andy has been brilliant and so quick to respond.
I sent my request in via the online form and within a few hours Andy had taken all my specifications and provided the perfect proposal. I feel my holiday is in safe hands.

21 June 2026
Unprompted review
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Reply from Charter Travel

Hi Zoe, thank you for your feedback. We hope you enjoy your trip and look forward to hopefully helping you again in the future.

Rated 5 out of 5 stars

Charter travel has been fantastic for over 15 years

Charter travel has been fantastic for booking our holidays over the last 15 years. Andy H has been brilliant in arranging our family holidays, giving lots of different options at competitive prices and his knowledge on Florida holidays is superb.
Despite my endless questions he is always happy to help and covers everything I ask for. Would highly recommend

25 June 2026
Unprompted review
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Reply from Charter Travel

Hi Steve, thank you for your feedback. We are so glad we could help with your Florida Holiday!

Rated 5 out of 5 stars

Our Disney & Universal Holiday.

Our experience using Charter Travel was absolutely fantastic. We have just come home from our amazing holiday in Orlando and the help we received from Leah was truly exceptional, from when we booked the holiday and being extremely helpful with any questions we had during the process. She’s a credit to your company and we will definitely using yourselves again for when we go to Florida again. Thank you again for everything.

20 June 2026
Unprompted review
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Reply from Charter Travel

Hi Jacob, thank you for your feedback. We are so pleased to hear you enjoyed your Florida Holiday and look forward to helping you again in the future.

Rated 5 out of 5 stars

Organising a Florida holiday for a…

Organising a Florida holiday for a large family in March 2028 is quite a detailed task. I had a lot of information, different dates, and various locations to coordinate with Andy, not to mention having to follow the strict instructions of "She who must be obeyed" (because as we all know, whatever the wife says, goes!).
​Andy was absolutely brilliant throughout the entire process. He was consistently polite, courteous, and incredibly helpful. He always responded to my emails very quickly, and absolutely nothing was too much trouble for him.
​Before booking, we shopped around a number of different travel agents to compare very similar itineraries. Andy and Charter Travel managed to come in at least £2,000 cheaper than any other package holiday provider we looked at.

18 June 2026
Unprompted review
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Reply from Charter Travel

Hi Richard, thank you for your feedback. We are so pleased to have been able to help you save on your Florida holiday in 2028! Now you can relax and start your countdown!

Rated 5 out of 5 stars

Greatful customer

I booked with a different travel company originally and it all went wrong. I contacted Andy at Charter travel and he has been absolutley amazing, he is so understanding and helpful. He booked me a new holiday and i am so greatful for everything he has done and will be recommending him to friends and family.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Charter Travel exceptional

We have used Charter Travel for many years and Danny (who usually completes our bookings) is so friendly and helpful to us when planning our holidays. This year was no exception where we had to arrange two connecting flights and a car to a small island in Florida. Everything was timed to perfection and completed with such professionalism 5 star service! Thank you

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect booking experience with Andy

Andy from Charter travel was fabulous during our booking experience for our Orlando 2027 family trip. Nothing was too much hassle for him, he was super efficient and quick at getting quotes for us and changing villas, car hires etc so we could tailor our holiday to our needs and he also helped to make it as budget friendly as possible. We would definitely use Charter again to book our next trip! Thanks again.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

A great experience booking with Charter…

A great experience booking with Charter Travel. Leah helped us arrange our Orlando trip for next year with a split stay at Universal and Disney and secured an excellent deal. Her communication has been outstanding and she has been friendly, knowledgeable and very helpful throughout. We’re really looking forward to our holiday and would happily recommend Charter Travel to others.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Family holiday to Orlando

Aidan helped us arrange and book our family trip to Orlando for Easter 2027! I had so many questions and a few amendments to the initial booking but Aidan was fantastic! Nothing was too much trouble and he got us a great deal! One very happy and excited family! Thank you Aidan!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Charter Travel are an ace travel agency

We have used Charter Travel for numerous holidays and they are a great company to book holidays with. They’re competitive and the staff go above and beyond to help meet your holiday requirements. Would strongly recommend them

6 June 2026
Unprompted review

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