Very reliable service from the visit to choose the recliner required to delivery. Called when then said they would, delivery guys Danny & Stuart called beforehand and were there at the times stated... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just an appreciation review for Billy who came to my Aunties house yesterday to demonstrate for her new bed Billy was very informative and explained everything very clearly to my Auntie who has lea... See more
Company replied
Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
I would like to highly recommend Danny & Wayne who work for Charterhouse Mobility & have fitted my new chair . They are polite & efficient and a most delightful pair & have clearly explained to me age... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
344 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Expensive but we're worth it
Expensive but we're worth it. Great sales pitch very good at demonstrating.
Two lovely guys dan and another guy. Arrived on time, polite. Tidy.
Very comfortable bed
Had to order bed lever but this was organised within the week
8 May 2026
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how happy you are with the service and furniture you've received from Charterhouse Mobility.
Thank you very much for your feedback.
Best regards,
From all at Charterhouse Mobility
A great experience for my 80 year old…
A great experience for my 80 year old mum. Nothing was too much trouble and real care was taken to ensure she was happy and comfortable with the process with as many questions as needed being answered. On the day of delivery both Wayne and Danny were patient and took so much care with the space being so tight to ensure the bed was installed and ready for use - a great company to deal with
11 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. It means a great deal to us all to know that the entire process with Charterhouse Mobility has been a great experience for your mum. Wayne and Danny will be delighted to hear your kind words and we'll certainly pass on your feedback to them.
Best regards,
From all at Charterhouse
In all I have been happy with the…
In all I have been happy with the service, from Henry coming and showing us a Demo, to Jack keep us informed regarding the delivery and Wayne and Danny who delivered and set up the bed. Thank you all.
13 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review. At Charterhouse Mobility, we aim to deliver the best possible experience for our customers and we're delighted to hear how happy you've been with the service we've provided.
Best regards,
From all at Charterhouse Mobility
Although I gave a bad review previously…
Although I gave a bad review previously once I spoke with Tom and my problem was sorted my Rise Recliner arrived today. And have to say I am delighted with the design which is a far better design than the one I already have .The delivery team were excellent cannot praise them enough great advert for this business .The only reason they lost one star was when I was dealing with the second girl on the phone she had an attitude problem everyone else was 5 star from salesman till delivery team.Just a little update to my review just like to thank Tom for the Kind Gesture I received today along with my receipt Thankyou Charterhouse
11 May 2026
Unprompted review
Reply from Charterhouse Mobility
We're delighted to hear how pleased you are with your new riser recliner chair.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Gr great delivery by Danny and Wayne…
Gr great delivery by Danny and Wayne highly recommend very professional service
7 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your positive feedback regarding the professionalism of our delivery team. We greatly appreciate you taking the time to leave a review.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Saw Ray for a new chair for my mum
Saw Ray for a new chair for my mum. He was very knowledgable, polite and was able to help us select the perfect chair for my mum. Highly recommend them!
5 May 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review! We're so pleased to hear that with Ray's help and knowledge, you've been able to choose the perfect chair for your mum.
We trust that your mum will delighted with her new riser recliner chair and if we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best regards,
The Charterhouse Team
Fantastic delivery by Danny and Wayne
Fantastic delivery by Danny and Wayne, who delivered my mums new bed. They went above and beyond and even hoovered the floor before building the new bed! Danny explained all the controls very well and was very patient with my mum. Nicest delivery drivers I've ever met - nothing was too much trouble. Would definitely recommend Charterhouse to anybody - from start to finish, a great experience!!!
30 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review. We are delighted to hear how happy you are with the service we've provided from start to finish! Our goal is to provide our customers with the best possible experience, and we know how much Danny and Wayne will appreciate your kind words.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Reply from Charterhouse Mobility
Thank you so much for your review regarding the delivery of your bespoke furniture. The installation team will be delighted to receive your feedback and we'll certainly pass on your kind words to them.
Best regards,
The Charterhouse Team
Delivery was prompt and efficient
Delivery was prompt and efficient. The guys were very helpful and obliging. The remote was well explained to my 100 year old Mum and she was happy using it, in fact having great fun!
Thanks
29 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your review regarding the delivery of your mum's new furniture. We are thrilled to hear how pleased you are with the installation team and it's wonderful to know that she's having great fun using it!
Thanks again for your feedback, it is much appreciated.
Best regards,
The Charterhouse Team
From Henry Wayne Danny
From Henry Wayne Danny, selling putting together the bed excellent . Does what it says so first night here we go
24 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your review! We're so pleased to hear how happy you are with the service you've received, from your furniture demonstration with Henry to the installation of your adjustable bed by Wayne and Danny.
Best regards,
The Charterhouse Team
I've never experienced anything so…
I've never experienced anything so brilliant in my life! The most amazing thing about my experience was how understanding, and patient Aaron was. I'm so pleased with my purchase, and I will be recommending this company with very high praise. You have made me very happy.
22 April 2026
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how happy you are with the service you've received. We know how much Aaron will appreciate your feedback and we'll certainly pass on your kind words to him.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
We had a chair delivered this week and…
We had a chair delivered this week and the salesman (Ed) was so friendly, helpful and understanding and the delivery team (Stanley and Danny) couldn't have been more obliging. Ed informed us of everything we needed to know and did not push us in any way. Really to be recommended.
15 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave a 5 star review. We're delighted to hear how helpful and understanding Ed and the delivery team have been and how pleased you are with your new chair and the service we've provided.
Thank you for choosing Charterhouse Mobility and please do not hesitate to get in touch if we can be of assistance in the future.
Best regards,
The Charterhouse Team
Aaron is a superstar
Aaron was very supportive, pleasant and informative. He explained things clearly and made sure I understood all instructions regarding the chair. He was absolute superstar in all aspects, an asset to the company. Highly recommended.
13 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you for your positive feedback regarding your recent riser recliner chair demonstration with Aaron. We are delighted to hear about your excellent experience and greatly appreciate you noting how supportive, pleasant and informative Aaron has been.
We hope you enjoy the comfort and support of your bespoke riser recliner chair, and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
From all at Charterhouse Mobility
I was very impressed with your young…
I was very impressed with your young salesman performance .Billy was highly exceptional In what he was obviously highly trained to do .He was kind and helpful in all questions in which I asked him about .very polite and gentlemanly .Highly recommend him ,you have a star working for your company.If it was monetary possible I would have bought the whole suite.
11 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your feedback regarding your furniture demonstration with Billy. We're delighted to hear how impressed you were and greatly appreciate you sharing how polite, kind and helpful Billy has been. We'll certainly pass on your kind words to him!
Best regards,
From all at Charterhouse Mobility
I ordered a chair
I ordered a chair, and the salesman came from there, and there was no pressure. He said it would be around 4-8 weeks, and it was ready for delivery. The delivery men were really good; they were cheerful, cleared up the package, and made sure I knew how to operate it. This is a good company to order from.
8 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. At Charterhouse Mobility, we aim to provide our customers with the best possible experience from start to finish and we're delighted to hear how pleased you are with the service we've provided.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Great Company
I have meet this lovely Aron today who explained to us about the mobility 🛏️ for my needs and requirements. Aron was absolutely fantastic and he knows his product knowledge I would highly recommend Aron to demonstrate. He is truly pleasant and felt no pressure to decide
7 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for providing such lovely feedback regarding your furniture demonstration with Aron. We greatly appreciate you taking the time to leave a review and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
I was impressed
I was impressed. billy was very was very aimable and professional. would recommend.
3 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for the 5 star review regarding your furniture demonstration with Billy. We know how much he will appreciate your kind words.
Best regards,
The Charterhouse Team
Delivered on time
Delivered on time. Jack and Danny where kind professional and helpful.
2 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding the delivery and installation of your furniture. We'll certainly pass on your kind words to Jack and Danny.
Best regards,
The Charterhouse Team
Amazing company,Would recommend
Amazing company,Would recommend, great service, two lovely delivery chaps, Jack& Danny
1 April 2026
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review regarding the service you've received from Charterhouse Mobility. The delivery team will be delighted to receive your feedback and we're so pleased to hear that you would recommend us.
Best regards,
From all at Charterhouse
Pleasant and helpful experience
Henry came this afternoon from Charterhouse Mobility to demonstrate a Durham riser-recliner chair.
He was pleasant, polite and professional.
He gave me all the information I needed to feel confident that the chair would make my life much more comfortable.
He physically demonstrated the workings of the chair which I found very helpful.
Thank you Henry - it was a pleasure to meet you.
25 March 2026
Unprompted review
Reply from Charterhouse Mobility
We're delighted to receive your lovely feedback regarding the furniture demonstration with Henry. It's wonderful to know that with his knowledge and guidance, you felt confident in selecting a bespoke riser recliner chair for your needs.
We will certainly pass on your kind words to Henry and we wish you many years of comfort with your new riser recliner chair.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.